Onboard Le Shuttle

eurotunnel le shuttle calais terminal map

eurotunnel le shuttle folkestone terminal map

Videos

Le Shuttle

Operated by LeShuttle (Eurotunnel)

Le Shuttle

1089 Reviews

Operated by LeShuttle (Eurotunnel) on the Folkestone Calais route

The Eurotunnel car train service runs between Folkestone and Calais via the channel tunnel in just 35 minutes. Once onboard passengers stay with their vehicle throughout the channel tunnel crossing in bright, air-conditioned carriages. You can sit back and relax, or get out and stretch your legs. Pre-boarding at both ends there's plenty to do at the Eurotunnel terminal with a selection of shops, fast food restaurants and bars.

Please Note: Whilst we have taken great care in making our Le Shuttle guide as accurate as possible, onboard facilities, services and entertainment may vary depending on the date and time of year that you travel, facilities mentioned may change without notification and ferry companies reserve the right to operate vessels other than those mentioned at time of booking without prior notification.

Le Shuttle Reviews

3.75

out of 5

71% of our customers recommended this ship

General:3.8
Staff:4
Catering:3.1
Punctuality:4
Cleanliness:3.9

"Quick, simple easy"

Maybe because it was out of season but the journey both ways was so easy... the longest delay was at UK border on the French side coming home. Efficient on the approach, signage and, on the UK side outbound anyway, people directing you.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Andrew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"compliement"

no issues, smooth crossing
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Convenient, quick and easy way to travel to France"

Smooth method of travel to France. I like the way that if you turn up early, they offer you an earlier train than the one booked. Catering could be better: seemed to be only junk food outlets. The dog parks have been drastically reduced in size since Brexit: the one on the UK side is now tiny compared with the lovely play park they used to have, and on the French side I could only find a tiny enclosed square of grass, instead of the reasonably-sized dog park they had pre-Brexit. Duty Free is barely worth it. There seemed to be lots of expensive Australian wines and lots oif expensive English sweets and chocolates. The French goods were ok but were the most expensive brands possible (Maxim's) so I could have got the same goods much cheaper in France in more normal brands. .
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick and prompt I never disappointed "

I think the Shuttle is the best choice to cross the Channel. Quick and prompt I use it always when I am short of time
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Attila who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"appreciation"

Thank you for your kindness.It was the first time I travelled by eurotunnel and it was fantastic.Five stars to the personal too.Keep on..
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Benoit who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Not as good as expected"

Train 45 minutes late in leaving. Asked to be there 75 minutes before departure. Therefore hung around for 2 hours. Boat far cheaper and more comfortable
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Arthur who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A time saver"

We have always crossed the Channel by ferry, but needed to get across in a hurry and booked the Eurotunnel. It was a big time-saver, maybe 3 hours quicker, and perfectly comfortable.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Michael who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"trip november 2022"

trip november 2022
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Emmanuel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent! "

Easy to travel
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Johan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick way to cross chanel "

Recommended
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Yuri who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Train long delay same money paid "

More than three hours waiting for train on 25/10/22 At 21:20. No advice received from company related at delay.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Booking and check in excellent BUT ......"

The booking and check in process is smoot, but the train puncutuality is in question. I booked for 10.20pm train and I was rushing from the airport to meet the booking time. I did arrive 60 minutes earlier but the trains was delayed to 11.13pm. It should have been notified via SMS so that the passenger does not necessarily stress out
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Muhamad Rusdi who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Never again"

I will never travel with direct ferries again. I made a mistake with my booking, not being computer literate. I was due to travel in one week but couldn’t alter the booking on line, there’s no way to telephone. Sent numerous email which weren’t replied to. On the morning of travel someone telephoned. We had to cancel the booking and pay again. This time we went direct to Eurotunnel site.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Michael who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel weekend away"

Quick and easy method of getting to France!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ben who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"My car was hit because of co-worker on the way to calais- folkstone"

Check my mail that i redirect you yesterday. My car is hit because of bad manipulation of your co-worker. I want a refund and a repair damage for my car.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Ozer who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Relaxing trip "

No delay,good service,very fast. I will travel again 👍
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Michalis who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Confusing of van height "

Booked van with you guys your asked for ref of van make and model ! When I arrived I was sent back to ticket office at 5am missed my 520 departure! To be told this has been happening a lot through direct ferries ! My ticket was showing small van I eventually went out at 720 am ! And had same issue on my return
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Daren who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"EuroTunnel"

Direct Ferries, very helpful and supportive and so easy to cross using the Eurotunnel, going and coming back, thank you.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Nigel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Nice trip on the Eurotunnel"

Fastest way to travel to the UK. Very nice workers. Everything fine!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Dominique who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"So simple"

Couldn't have been easier. Tickets booked, and at check in didn't even need to get out of the car. Was offered a slightly earlier crossing automatically. Completely seamless.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Our chunnel experience"

First trip on chunnel excellent cant comment on food as this usnt an option, brill experience thank you highly recommended and thoroughly enjoyed being on holiday with my dog
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fast, uncomplicated and well organized"

Absolut perfectly organized and easy way to cross the channel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Fiona who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Holiday "

Very organised and trouble free
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Simon who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Happy "

Very pleasant journey
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Valentin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"I recommend "

I recommend
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Damian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent "

Super
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Lyubomir who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good experience "

Train was rescheduled on way out but on time on way back despite huge numbers of travellers. Good experience. Facilities on French side limited, but choice on English side.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Dominic who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel great, direct ferries rubbish"

Busy holiday weekends but Euro tunnel running smoothly and on time. Support from Direct Ferries ahead of trip was awful, over charging amendments and in accurate method for API information
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Would always choose Eurotunnel!"

Travelled earlier than booked crossing time both ways. Very slick loading and unloading. Entertainment at Folkestone whilst we waited. A girl with a beautiful voice!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gill who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Holiday in europe"

Excellent service does what ever it says on the tin!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Martin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

The Eurotunnel is a very good mean to travel. Unfortunately, the access from Folkestone is not indicated. Due to maintenance works, traffic was diverted, without any clear Signal to get the entrance.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Laura Cocco who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Worst Tunnel Crossing ever experienced"

I have travel on the /chunnel since it opened in the 90's. The outward and return journey [14th and 21st August 2022] were the worst I have ever experienced and will try really hard not to have to use it agian, preferring to use sea crossing or North Sea crossing. The wait without communication of any sort in the blazing sun was unforgiveable, not reasons were given for extreme delays until a lady told us, after I chased aroubnd to find something out [I had 2 children with me] that trains were too hot to load a full train so only half trains were going. We were at the terminal 3.5 hours. Coming home, no boards worked, we were all herded onto the departure concourse and left until an unliste train that looked lilke 2 together took us back 30 minutes late. But as you now have to check in at lease 75 minutes before departure this makes this crossing untenable in furture as far as I am concerned
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Hilary who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Poor service again"

No empathy
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Steve who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"No empathy"

I collapsed in Germany, attending doctor called ambulance and I was rushed to hospital. My wife then nursed me back to the UK over 3 days, cutting our holiday short, explained situation to Eurotunnel, who say I understand, but you have to buy another ticket at €190, well get you on the next train, but then staff all say different things constantly sending you back to the parking lot.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Steve who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Using Direct Ferries rather than Ferry/Tunnel Operatot"

Experienced very cold reception from Channel Tunnel Operators especially whesn trying to make amendmendments NOT POSSIBLE said they. We then realised that when we contacted you on our trip you complied quickly and satisfactorily
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by David Nash who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurostar Crossing with a Caravan"

Our journey with our car/ caravan was good. However my only complaint is that as a first time pass anger I was not told that you should not straddle a carriage with your vehicle/ caravan, this resulted in me having to reverse a 7m caravan back doen the train carriage which was difficult and stressful. This could be easily resolved by informing pasengers before they board the train.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Aron who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Competition with Ferries"

Had a 2 hour delay due to breakdowns to several trains and waited in hot weather in exposed embarkation area.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Irene who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great to be back travelling"

This was my first trip to France since November 2019, so a well overdue visit to see the family. My ticket had originally been purchased in 2020 and I was very grateful for the flexibility in changing my trip I believe 4 times. Although i travelled the day after all the various issues following the weekend, I left early and made it early so was well pleased. There were delays and I travelled an hour after scheduled time however that wasn't an issue at all.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Valerie who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Premium+ worth every pound."

We thought long about the extra cost of premium+ but decided to do it im these uncertain times. It was more than worth it. We saved one hour and were impressed by the efficiency of the check in. First in first out.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Max who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"eurotunnel"

was a bit sceptical about. booking my channel tunnel crossing with direct ferries because i have always used Eurotunnel direct. but wow what a great service direct ferries are no dramas. so straight forward at the port and really good price will use regular now
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Martin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"After a bit of a queue everything went very smoothly. "

The train was on time. Inside the carriage was a bit grim. As a disabled passenger the staff were very kind to me and left space to get my wheelchair out. Unlike the ferries. In fact I stayed in my car. The carriage was very hot.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Pollyanna who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Henrik"

London holydays
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Henrik who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Appalling "

Dreadful organisation, zero communication, just the worst experience ever.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Kevin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Euro Tunnel"

Very easy, could not believe it was that easy.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Nigel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Want my money back "

Absolute nightmare. Want my money back. Had to to wait 10 hours to board the train. If you sold so many tickets and it’s the busiest time of the year then provide some service.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ivaylo who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great Service "

We cannot fault Direct Ferries and Eurotunnel, hassle free journey
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"All good and best "

Best service
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Rekawt who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Champions league trip "

Fantastic service from both ends would highly recommend
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gary who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"The trip it’s self was excellent "

We thoroughly enjoyed our trip. However I seriously doubt booking through direct ferries as things were made way more complicated than needed be by not being given all the inf I needed.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A recent trip"

My friend and I recently completed a round trip to France via Le Shuttle. We arrived at Folkstone check on time and as there was little or no traffic we were moved to an earlier train. Loading was quick and well directed. Similarly on the rteturn very much earlier train which was much appreciated. i suspect in the height of the season things will be different. i have heard some horror stories. the crossings was fast and unloading likewise. to be honest I did not enjoy sitting in my car for the crossing but as it took 35 minutes no problem. To sum up quick and efficient due to low traffic levels. On the whole I prefer the ferry as the voyage is part of the holiday.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Maurice who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent service"

The order process was swift and the whole experience when checking in and the service areas were really nice and access to the trains was very easy and the travel time cut short compared to ferry is awesome
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Kenneth who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Cars with wide tyres/alloys watch out"

All in all a very pleasant and quick ride. But being my first time I did not know how narrow the cab is. My car has bigger and wider alloys which got damaged. For that reason I would recommend cars that are modified in the same way request the bottom cab where bigger vehicles usually go. My car is a c class with pokey rims and if I use the Eurotunnel again I will be asking to be put with larger vehicles on the bottom cab.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Foquerul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A dodgy booking system"

I clicked motorbike instead of car but correctly entered the make Dacia Model Sandero plus reg nbr. You would think that a half sophisticated system would block the bookong !! No it seems that there is no failsafe. a bit worrying; urotunnel refused us and we hade to buy a new tkt at inflated price.f course;
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Bernard who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"When I checked in, at Calais, was refused as booking made by Direct Ferries had been made for a moto"

A Dacia Sandero !??.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Bernard who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Difficulty changing a booking"

I previously entered a review where I complained that DF would not allow me to change a booking less that 24 hours before the time booked, even though Eurotunnel were happy to do so. You replied saying it was possible to change the booking up the scheduled time. You are mistaken. I tried to make the change, but got a pop-up saying I could not change the booking as it was less than 24 hours before the time booked. Fortunatley Eurotunnel could make the change for me. I would stress that the change was not due to our capriciousness, but due to the fact that we were advised the evening before not to drive in the south of England on Feb 18 due to gales. Please note that replies below refer to Eurotunnel and not to DF. DF would get a significantly poorer review.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Keith who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Make sure have right pet documentation!"

everything smooth on our trip Calais to Folkestone. But we were very surprised to learn that our British issued EU dog passport is not accepted anymore since Brexit when trying to return home (we live in Switzerland). We were delayed by hours trying to find a local vet that could issue a health certificate and it cost £200. The Eurotunnel website just says pet passport.... And this despite it being our 3rd trip since Brexit with our pooch..
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jenny who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"En route to Italian Alps"

An efficient and speedy journey. We must have missed submitting some passenger data when booking online and so had to attend an office in the shopping complex. Just as well we were early . This requirement Could be made clearer during the booking process. Also a very strange and confusing route to the trains winding through the parking area. Not sure why it is like this.,overall a great way to cross the Channel
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Covid restrictions"

Sadly unable to use this service/Eurotunnel and the ticket we had booked in good faith, due to a family member testing positive for covid and French authority rules - we wished to transit through France only. Direct Ferries hounded me for an outbound travel date, when clearly we weren't able to provide this but still took the cost of changing the date for our return. We've been unable to use either, and no comms or assistance from Direct Ferries about a being able to change the dates! Really poor service but happy to take your money.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Katy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good service "

Fortunately everything was working at the tunnel so we were loaded earlier than our booking. Very pleasant staff who were all helpful and polite.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Elwyn who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easy efficient crossing "

Straightforward efficient checking, swift crossing and able to select earlier train. Excellent all round
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Robert who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Perfect service "

Great experience. Easy and quick trip. Thank you very much. Happy customer. I would highly recommend .
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Beata who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Entire satisfaction "

I am really satisfy to travel with eurotunnel shuttle for there ponctuelity.service
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Iqbal who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent trip…both ways"

Staff, even in these difficult times, so very helpful and smiley, can’t thank them enough, especially in pet control ! Quick, efficient service…highly recommend
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Steve and Sue who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very disgruntled "

Due to COVID last year we were not allowed to travel, it took 9months to reschedule the crossing for this Christmas, I emailed and requested to change our outward trip from one day from the 19th to the 18th Dec......I am still waiting for a response. Because it was necessary to travel on the 18 we had to book through eurotunnel at great expense. The major issue was our return trip we were stopped at eurotunnel and told that because we didn’t use the outward journey it invalidated the return part of the ticket meaning that we had to pay another £260 for this part of the trip making the booked return trip under direct ferries booking was about as useful as a chocolate teapot which all could have been avoided if Direct Ferries had responded. WE WILL NEVER BOOK THIS WAY AGAIN, and will advise anyone not to book eurotunnel through Direct Ferries
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Roy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Disgusting "

If you took time to notice, we did not use our tickets on the euro shuttle as of the French restrictions, multiple times we have emailed you explaining our issues and problems regarding this and nothing, no help or replies, a couple of time we got a reply but so unhelpful and issues were never resolved, all we got was emails regarding your service standard. Still we have lost money and still you have not helped, totally disgusted with the lack of service and help we basically did not receive.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Ronald & Jackie who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"I didnt pass by train(Eurotunnel) "

Hi staff last night i arrive on Folkestone, my train was for 22.50 but the personal didnt let me pass becouse i didnt have my test pcr Results (i waiting for result on Dover hotel) i wish to be remborsed or help me to change the hour of the tichet becouse i didnt use this eurotunel last night and i m so confused i dont have more money to buy another tichet eurotunel 🥺🥺😥
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Costel Adinel Florea who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Difficult "

You state that changes to bookings are £19 if done online. No only is this a difficult process but you were trying to charge me £127 for removing a passenger! No customer services to contact by phone making your company very inaccessible. Won’t be using you again. Eurotunnel was not the issue Direct Ferries was.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"unimpressed"

I tried to amend our booking as we were unable to travel due to Covid but the price on the amendment changed 3 times - each time I accepted the price it came back a few days later with a further increase. I tried to contact customer services and they did reply but neither response gave me a helpful answer to my questions. So I am totally unimpressed with Direct Ferries! I have not yet managed to get a satisfactory conclusion to our travel predicament but suspect that we will have to accept that we have lost the money and we will re-book travel for 2022 with a different company!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Helen who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Perfect"

Great customer service, really easy to use for first time traveler.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jakub who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"what a let down"

booked with direct ferries booked at least 1 month ago for 24/11/2021 from uk returning same day but they got times wrong so i was refused boarding.great day
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Benjamin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Delay "

Our train was delayed by 2and half hours,that was without the hour and half you had to be there prior. We picked the time to avoid rush hour in UK ,and we got stuck slap bang in the middlle making it a very long journey
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Carole who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A quick and convenient trip"

I have traveled the channel many times over the years but this was only my 2nd time using the Eurotunnel and it has left me very impressed indeed. The check-in process is very smooth, there are hourly departures and the 35 minute crossing time almost seems to include the time to disembark on arrival - it is all very quick indeed. I've always enjoyed the charm of a ferry crossing and to roam around on deck with the family but if time is a factor then you simply can't beat the Eurotunnel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by MJ who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good booking experience, but change of info needed"

Hi - really happy with our booking from Direct Ferries, especially as I messed up the return dates and changing them was quick and easy using the manage my booking page. One thing: Nowhere I saw in your booking information is it clear that I need to supply my passport details for the return journey from UK to France - I had entered my passport details once when I booked and thought that was it, but I had it ALL explained to me in tones I would hesitate to use to a toddler by the humourless Tunnel check in bloke. He took some time in telling me how wrong I was, and how people ' couldn't be bothered' to enter their details - it was pretty unpleasant, and he went out of his way to criticise Direct Ferries for not telling people to do it. As far as I know I didn't see anything stating that I had to do this for the return journey, so please, Direct Ferries, spell this out for the irresponsible among us who can't be bothered to deal with trivial details, even if it does concern us being able to get on the train. Otherwise - brilliant service and we see no reason to change anything, thanks
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jason Day who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"would recommend"

direct ferries very good, pity eurotunnel chack in is very difficult, would book again with direct ferries . have used them a number of times lately and very good prices.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Norman who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Lacklustre but does what expected "

No longer able to use toilets since they probably refuse to disinfect them, plus one on board staff member was rude and grumpy. Other than that it gets you across the channel in 35 mins
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by William who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"unused ticket dfp133440994 eurotunnel ref.no.: 16577405"

we booked a channelcrossing by eurotunnel ref.no. 16577405 on 20.2.2020: from calais-folkestone on 16.3.2020 at 15.20 return folkestone-calais on 31.3.2020 at 10.50 but could not use the ticket because of the travelling restricitons due to the corona crisis. paid gbp 220.99 how and when do we get our money back ? we are using this pge as your page " contact us " does not work !! urgent reply is requested !
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Brigitte Pfeiffer who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"not undertake that trip"

We could not undertake our trip because of Corana Virus. Don't understand, you asking us for a review to our trip.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Woeful Direct Ferries"

As France was going into lockdown I tried to contact Direct Ferries to bring forward my return crossing. It was not possible to change it on the website due to their malfunction. The phone helpline was a recorded message for 3 days. Eventually I found an email address for customer service. 10 days later that email remains unanswered. I will never use your service again & I will tell anyone I know to do likewise. In the current circumstances you should hang your heads in shame & embarrassment. Eurotunnel itself was great once I got there.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gerard who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"The trip that never was..."

I received this review form today - the day after I did not travel from Folkestone to Calais on Eurotunnel. I did not travel because we are in the middle of a global pandemic and the Prime Minister has told the whole of the UK to STAY AT HOME. So I did. Of course I anticipated this and tried to contact Direct Ferries almost 2 weeks ago to find out what to do about my booking. I never got a response, apart from an email telling me that all queries would be answered closer to departure dates. Well, mine wasn't and I am still waiting for that response from Direct Ferries. My booking was one of those non-refundable jobbies. I get that - it means that if I do not travel I cannot get a refund. However, this is different HM Government ordered me NOT to travel and it is a matter of literally life and death. Call me naive but I do not expect Direct Ferries to profit from such a situation. I might add that all of my other trips which were booked for this period have been honoured by the travel companies such as P&O Ferries, Brittany Ferries, Booking.Com - in each case they have either refunded, or issued a voucher for future use with not an extra penny in charges. I still wait patiently for a response from Direct Ferries, or if you prefer Indirect Ferries, or even Profiteering Ferries. Only time will tell. Best regards Neil
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Neil Hannah who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Thanks"

Thanks for getting us home in this trying time. If it was not for the Eurotunnel we'd be stuck in France.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Stephen who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Amazing, thank you"

Sorry, I am only allowed to give 5 stars. We were in Spain during the coronavirus. Our ferry crossing from Santander was cancelled. I booked a crossing with you for Wednesday evening. I drove 1,100 miles in three days and arrived on the Sunday three days early. Somehow, you managed to find space for our 7m motorhome on the very next train. Your staff smiled as they helped us. Their calm, pleasant attitude was very much appreciated by my wife and myself. 35 minutes after the train starting off, we were back safe in the UK. Thank you once again
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jeffrey who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"The trip that didnt happen. "

I didnt make the scheduled trip because of corona virus. I emailed you to explain why. You never replied to my email.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Trevor who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel 23rd March"

Easy trip. Was very quiet due to Covid 19. However was very impressed with automatic check in including being able to choose to travel on earlier train. No catering as lockdown. We would certainly use again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Cranhurst who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Rubbish"

As the government told us not to travel we were unable to make this trip and thanks to your non existent customer service had no help whatsoever in resolving the issue of what choice we had - whether to re- arrange but if so when will this be allowed or whether to cancel. You closed your phone lines and didnt reply to 8 emails. I have never come across a worse travel company ll my years of travelling. These reviews are going on the internet and on Tripadviser.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Pauline who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"good service "

Great service as always from Eurotunnel particularly welcome after driving 2000 miles in 2 days from the south of Spain in time to be home for the great Coronavirus lockdown.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Traveling with my dog "

I was unable to add my dog to the booking on direct ferries website and was very worried about it but the most wonderful people at pet control told me not to worry: they checked my dog’s passport (vet’s proof of anti-helminthic treatment) and chip, added him to the booking and explained that I could go straight to check-in and pay extra there-so I did. Very easy. We went through pet control at Eurotunnel several times through our travel and all the time they were most helpful and friendly. Thank you.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Olga who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good service"

I managed to get on an early train but it's not very busy at the moment understandably! Yes would recommend as the fastest way to take you vehicle. Staff efficient and friendly.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent "

V good
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Euro tunnel "

Euro tunnel - all over satisfied
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Janis who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Rip off"

On my way back to France they charges me £31 because I was top early. I legt UK early was afraid of road works and didnt want to come top late for my trip. It is not fair what they are doing. Why charging people if there is enough place in the train?
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Asruf who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent"

Very impressed with the service we received on this trip. I appreciate that we’ve travelled during a quiet time, but nonetheless, it was very efficient for both our journeys. On our return, we were back in the UK within an hour from arriving at Le Shuttle.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Charles who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Better than flying"

Despite having to travel from Germany and heavy traffic, this was the best option for me and my pet. Great pet reception and facilities. (I can’t comment on catering.)
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Yvonne who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick & Easy"

First time on Le Shuttle, so quick and easy - great trip to Belgium and will definately do this again !
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Wayne who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"good experience"

Booking was easy and crossing on Eurotunnel was smooth, we arrived 45 mins early and mnaaged to get on earlier train.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Trupti who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Road trip"

couldn't fault the trip at all would highly recommend using the Eurotunnel
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Wayne who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Trio to Calais"

Everything worked perfectly, we arrived a little early but put on next train whcj left on time. Very quick and efficient.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Direction"

Direction arrows need improving
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Vitaliy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very efficient "

I used the tunnel for first time. From start everything is well organised and easy. 30 minutes and I was in France. Truly recommend
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Pawel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"No Comparison !"

Punctual, fast, safe, quiet. May be more expensive than the ferry but a much superior service and altogether a better experience.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent Service"

Arrived early both coming and going and were offered earlier trains without quibble and at no cost. Throughput at terminal very efficient and no fuss. very straightforward. Only thing I would say is that directions to trains from terminal buildings in France and England could be a lot clearer and much larger.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"First Class "

We booked Flexi+ and will ALWAYS do so again. Got on early trains on both journeys, fabulous lounge with free drinks and food and lovely clean toilets and friendly staff BUT best of all we received the most amazing service when I left my mobile phone in the Flexi+ lounge in Calais on our return trip on Monday evening and by Wednesday afternoon it was back at home with me. I cannot thank everyone involved enough, first class service above and beyond expected. Cannot thank everyone enough.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Tracy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Directferries......Eurotunnel"

SUPER! Well worth the money!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Martin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Finding location not straight forward! "

Both UK and France ports are ridiculously hard to get to with the postcode been given after purchasing tickets; a lack of clear signage and very few staff to assist in helping customers. The JOURNEY itself was GOOD!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Martin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"location"

Every thing was wonderful, but it is difficult to get the location of the terminal at the French side as the GPS took me to an area where it was difficult to find the right way to the departure area, I would suggest if you could assign a proper mark to direct people and car drivers to reach the Migration checkpoint as I spent a hard time to get in, apart from location difficulty every thing was great, many thanks for all your dedicated team Salim
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Salim who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Review of Eurotunnel journey"

The trains were clean and punctual both ways. I was able to transfer onto an earlier one on the return journey, arriving 30 minutes earlier than planned, which was very useful. Staff very polite. In the Immigration area the directions are not always clear. One is never sure to be going in the right direction in the wide spaces of the immigration areas.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Barbara who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"weekend in Belgium"

We were travelling to Belgium for a relatives wedding where time was of the essence and did not want any hitches with the weather crossing the channel, so chose Eurotunnel and we were not disappointed as both outward and inbound were on time. The booking process was easy and I set up texts to my mobile in case it were needed. Staff friendly and helpful. cafe and shopping facilities good at both of the ports. Only negative was one toilet at front of train- oiutward and could have been cleaner! Good value and would definitely use again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Denise who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Nice service, unnecessary charge"

We enjoy the shuttle very much - and drive back and forth to London often - and the service is always excellent. But we never know precisely when we will get to the ferry terminal on account of London and M20 traffic. For this reason we usually book later than we arrive, and then we are faced with a £75 charge if we want to go earlier. This seems entirely unnecessary when the train being ridden is empty - as yesterday - and we would appreciate it if the Shuttle stopped making such early-bird charges.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Timothy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"The perfect trip"

Hi arrived as required check in from my phone Short wait to cross to France Arrived for the return 1 hour before departure auto check in, given the option to take the earlier crossing drive to the que waited 5/10mins then was on the train for the return Only comment toilet on the train not very clean Absolutely wonderful otherwise
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Robert who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very expensive dog travel on Eurostar"

It appears a car with 5 people costs £69, add a dog and the fee goes up to £110!!!! Too expensive, I will try elsewhere before booking Eurotunnel again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Joanna who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Perfect"

Fast transport
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Veselin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick efficient travel"

Travelled with Direct Ferries to France via euro tunnel ,very well organised and perfect time keeping.Enjoyed the overall experience and would travel with them again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gary who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Total failure"

I booked a tunnel crossing for a Ford transit van and we were not allowed to board the train as the voucher showed the image of a car. We had to pay full rate (£284) for the crossing and I will be looking for a full refund plus the extra cost we have incurred.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Mehregan Yazdani Biouki who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"European move"

Excellent service fast and efficient which helped after a long drive
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Edward who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Be aware!!!"

I bought a flexible ticket that allows amendment and I was running late so I called the number provided and asked for a later train but was the change will cost me £20 so I refused and proceeded towards Folkestone. When I arrived, the lady at the barrier told me I was late for my 18:50 train so she gave me a pass for the 19:20 WITHOUT ANY EXTRA CHARGE. So be aware- if you are late and you had paid the extra fee for a flexible ticket - don’t get ripped off on the phone!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Vasil who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good job "

Thanks good service
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Miroslaw who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"My trips last 5 years "

Fair ,,but better on the french side - facilities
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Robert who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Convenient"

The only drawback in booking with DirectFerries was your failure to flag sufficiently during the booking process the opportunity to enter Advance Passenger Details. When I realised I had missed this I telephoned you to find out that this information can be added subsequently by telephone ( lots of space for mistakes there ) UPON PAYMENT OF A FEE. Unreasonable.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Robin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick, easy, and an all round pleasant experience "

Booked a ticket on the euro tunnel as we saw it was a lot quicker and cheaper than getting the ferry (we would usually get the ferry instead) Our experience was a very pleasant one and we found because it was quicker and easier than the ferry it was an all round more pleasant experience. We actually managed to get on an earlier train both to England and back in to France and would never go back to the ferry now as a result of our experience. Would highly recommend.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Matthew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Some extra"

The more one use it to more familiar it becomes even the not so easy steps. The indications leading to, in combination with the pad to follow, to get on board, is not obvious and stressful. Special for first time and/or low frequency people. Folkstone is the worst. On the contrary, check in and safety control are marvels.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Raymond who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Better than the ferry!!"

Only takes half an hour and no stress!!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"So much faster and easier than the ferry"

We love leaving Europe and arriving in UK before we left! It so quick and easy to drive your car on to the train and then 35 mins later drive off, defiantly the most convenient way across the channel
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Steven who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
" stress free"

managed to arrive in time for an earlier train but drew the short straw with a complete car x-ray .......still made the train but the nerve ends were tingling, very easy, quiet and stress -free journey
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Christopher who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Much better, well done"

The last time I travelled on Eurotunnel it was a mess, however this time total transformation.....Clean toilets.... I repeat Clean toilets... smiley faces from the staff. keep it up and I will return.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Glenn who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Travel with pets"

It was so easy to take pet from france to Dover. They have thier own place to check in, making it so easy . Everyone was pleasant and helpful. I highly recommend this.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Malcolm who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Norway trip"

Excellent service from direct ferrys
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Chris who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Wrong booking"

unfortunately my booking goes the other way around I don't know how this happened I contact your office and they advised me to buy new ticket and they will do for me refund I email them the proof of the the new ticket and I'm waiting for refund please
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Abdulkareem who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fantastic "

It was a perfect journey straight off the motorway 2 minutes at passport control and straight on to the train and on to an earlier train perfect.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Louise who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very satisfied "

I do not often use the tunnel as my home town is close to a Brittany Ferries route but, when I need to travel via Calais I always use Eurotunnel. I like the speed, and especially the fact that sometimes you can get an earlier or later train so you have some flexibility which lowers stress when travelling (not having to ‘hit’ the check-in time or face a long wait!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ralph who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent trip"

Always quick when the service runs. The check in was fully automated which made it all a pleasant and fast experience
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Dimitri who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Unfair practice euro tunnel???"

do you think this good customer service ???? delay a passenger 2hrs with no explanation or Compensation ?????? customer arrives 2hrs early for departure is charged additional £80 to go early ??????? Fair and reasonable solution is £40 per hour each way ( late or early ) come on euro tunnel where is my £80 ???? Pay up. And I will use you again ? 🤣😂🤣😅😃🤣 Don't and fair people like me will use the ferry 😊😊😊 after all it's quicker. More reliable. Cheaper. And fair. Unlike you greedy cheeky grabbing c-----.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Ian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Prompt, efficient with friendly staff "

Both ways were efficient and service good. Staff very friendly and appeared happy in Folkestone. Would definitely use it again
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Nicolas who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Xmas ski trip by Eurotunnel "

Train was on time and very quiet for travelling on Fri 20th and Sun 29th Dec, managed to get an earlier train back with no extra charge. If you have never tried Eurotunnel you will find it much more convenient than a ferry.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Day trip"

Travelling to France by EuroTunnel for a day, was much easier than I thought. From booking online to arrival EuroTunnel to Calais and back to EuroTunnel to Folkestone went smooth even we arrived early and they have offered us to grab early train. It was best day for us!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Verf good organisation"

We had a pleased trip. It was good organisatie wil helpend is sturing the trip. Even we cule Marlies started
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Hendrik Jan Roelaendt who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick and easy"

I was expecting delay s and hold ups but no quick easy fast was very impressed.this was my first time but it will no be my last thank you
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Christopher who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Hicham"

It was good
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Hicham who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Trip to Bruges "

Great experience! Got on the Eurotunnel train with the car earlier than booked without charge and was a fast journey (3 times faster than a ferry) over to the other side without a glitch and the same back without charge, happy family!!😀
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Antonio who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Delay"

What a nightmare. We were traveling from Birmingham to Prague by car on a Christmas road trip and decided to cut our travel time by booking the Eurotunnel. We paid extra for an amendable ticket to find out you can amend it but at great cost!! Another £47 over the £135 we already paid. What a rip off. Then when we get to our allotted time to travel on the train we were delayed by 90 minutes!! Never again, the ferry is so much more fun, faster and cheaper, don't waste your money on Eurotunnel!!!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Brett who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel, 21st December"

Service delayed. And Calais to Folkstone seems to involve more hassle than the other way round - which is a breeze.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very friendly"

Easy, friendly, efficient, just what we want.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le shuttle vs. le ferry"

Having not used Le Shuttle for several years due to price, this time the choice was the shuttle. Arrived 1hr before scheduled departure time: however eventual departure was 30 minutes late , so an extended wait in the waiting area complex. After we boarded the journey was 35 minutes as published. Overall would it have been quicker via the ferry - I suspect not, but I can't say I was over enamoured with the experience.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Andrew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Euro tunnel trip"

Good trip, slight delay on out going train, no problems on either trip, good service
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by James who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Generally Good"

We are resident in France but are returning to UK after living in France for some years. On our Calais to Folkestone leg we had our 2 dogs & 1 cat with us. We then left all animals in uk in kennels/cattery in UK and returned to France for our final van load to move permanently to UK. When booking Eurotunnel you cannot have pets on just one leg (the system will not allow it) so it showed on the booking we had the pets on the return leg & oh boy it caused confusion at check in. They just did not see why we were not bringing the pets back to France. We got grilled about having no pets? They just could not understand despite our explanations. Maybe in hindsight I should’ve booked a oneway trip to UK with the pets & then a one way trip back without them?? Also the way we did it (return) we had to pay for pets returning to France when in fact they stayed in the UK. I think Eurotunnel just need to change their system so you can remove pets from either leg of a return trip. Surely we cannot be the first people this has affected. ? Other than that and a really grim toilet block adjacent to lane 14 at 9am (no early morning cleaning of facilities??? ) the journey was good. Both trains ran on time :-)
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Andrew & Dawn who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"GREAT TRIP? WITH TECHNICAL PROBLEMS"

Our outward trip from Calais to Folkestone was good we were able to get an earlier Train, on the way back we were also able to get an early train, but we had technical problems with single tire doors, both opening up and shutting so we were delaide for 40minuites, but quick journey, all in all good experience.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Robert who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Travel experience "

Very good service.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Hacene who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Smooth as Silk"

With the exception of the signage [it was dark], the organisation was very good and along with smooth crossing and friendly staff/
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by BritinFrance who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Aborted trip"

bECAUSE OF THE STRIKES ETC IN fRANCE WE ABORTED OUR TRIP AND OF COURSE LOST OUR MONEY.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Philip who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great service "

Very efficient on time and a very pleasant journey experience
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Journey"

Friendly staff
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Nathalie who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"quick travel"

very easy specially wen you don't have lots time for traveling
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Emanuel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"great and easy transition "

very organized and efficent transfer. Highly recommended and way cheaper than train or plane. Easy to amend reservation online in case you arrive earlier.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Aliyu who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Straightforward "

Straight forward and swift. But road signs entailed a long diversion.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Valerie who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"positive and negative"

The journey was uneventful albeit that the return journey had technical difficulties, we sat in the train in the shuttle for over an hour. A nice employee told us what the cause was and out of a bus with schoolchildren the teachers had boxes with sandwiches too much and shared it with your passengers. Much appreciated!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ralph who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great Service"

Brilliant efficient service. Everyone we came into contact with were very helpful. We have used this service before and will definitely be using it again. We also tell everyone know how good and quick the system is. Please pass on our thanks to all the staff.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good trip"

Excellent quick trip with no hanging around and in fact we were put on an earlier train on our return journey. So easy to check in.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Alison who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Disappointed with the service "

I am very disappointed with Directferries because for 3cm I had to pay again for the ticket. In my booking was clearly stated that is a van the vehicle I traveled with but at the port they asked me to pay again because my ticket was for car so my van was 3cm taller than the vehicle I booked for. Never book again with directferries waste of time and money.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Perfect way to cross the channel. "

We always use the channel tunnel to travel to the UK. It’s quick, easy, convenient.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Mark who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Punctuality "

In my case I'm traveling up and down the same day, the only reason I 'm using the shuttle is, compared to the Ferries, it's travel time. Because compared to the ferries comfort it 's no were near. This advantage is completely lost when your train is canceled what sometimes, like yesterday, happened.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Raymond who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Either end of the spectrum "

England to France - excellent facilities with a good choice of dinning options, got on the train hour early with no additional charge 😀 France to England - Cold Burger King food and limited options, shuttle had a delayed departure!!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Wayne who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Disneyland Paris Adventure "

Couldn't fault my trip on the Eurotunnel from Folkestone to Calais. Was even quicker than the time stated. Friendly and helpful staff as well made the journey easy. And even on returning I arrived 2 hours early and managed to get on the earlier train. Perfect. Thanks, I'll definitely travel with them again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Harry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Can't find snails...."

Booked on Le Shuttle to depart at 10.50 as I had a possible 4 hour drive because wifey wanted to enjoy some french cuisine. Pleased to arrive at the departure terminal early was even more happier to be asked if I would like to travel on the next shuttle. Excellent personal at check points who enjoyed a laugh and a joke with us. Sadly though I couldn't find a restaurant in Calais that served snails or frogs legs for wifey. Anyone reading this if you know where I can find a place let me know...
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Daniel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent, quick, and reliable"

Very quick to purchase a ticket for Le Shuttle. Website well laid out, purchase transaction was smooth. When we arrived at both Folkstone and Calais, just drove up. ANPR recognised the car, I did self check-in, and away I went. You can check the facilities and shops online; everything is clean, working and efficient. Very happy and have just booked another crossing with Direct Ferries.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Martin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"nov trip "

do not like the idea motor bikes are kept to last to be loaded , and carraige floor can be slipery , staff helpfull .
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great booking service"

We saved a fair amount using Direct Ferries. this booking service which was quick easy and reliable. Highly recommend
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Robert who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Perfect ride"

Only one little thing: I’ve travelled one way with n my y dog and I missed the information on advance that I needed to go to the pet reception. Also no signs ( or maybe too small?!) when arriving in Calais. But very friendly people from the staff helped me to find it.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Adriane who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Recurrent problems"

Still delays. They need to sort this problem out!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Helen who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fantastic Service"

We like to take the train to France being my wife is disabled it is far easier for us to travel this way. Also, being disabled there is a separate lane for blue badge holders for boarding, wonderful idea and staff are always friendly and helpful.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great from start to finish"

Really easy to make the booking, good information, cheap enough for the eurotunnel, really smooth from start to finish
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel "

All went smoothly and we saved money over booking directly
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Carl who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent service as always "

As always Eurostar gave excellent service, Thankyou Eurostar ✨
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Therese who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great experience"

We took the DFDS ferry on our way to England the Chunnel back. Both trips went smoothly. I think in the future I would take the Chunnel for convenience.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Chaotic"

Chaos from Calais to Dover. No organised queue for passport controls and at such a busy time to have trainees checking passports is not very helpful for frustrated passengers. On the return journey the train was late again. We were very disappointed.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Our first experience of Eurotunnel - but certainly not our last"

We often travel to London for business and pleasure, and tend to use Eurostar for business and the ferry for family trips. Last weekend we needed to travel to the UK for a family birthday, and - following a friend's recommendation - decided to give Eurotunnel a go. Our experience was overwhelmingly positive. The Eurotunnel offers all the benefits of the ferry in terms of being cost competitive and allowing you to bring your car (and as much luggage as you can fit in). However, we found it better than the ferry in that the loading and offloading is much quicker and the crossing time is much shorter (35 minutes as opposed to about 2 hours), and the terminal is easier to get to. Also it is presumably less weather-dependent than the ferry as you are travelling in a tunnel. You also don't have the hassle of having to vacate your car and decamp to the upper decks during the journey as you do on the ferry (which is undoubtedly a great bonus for those with mobility issues). Not leaving the car will also be a great bonus to us in the future when we travel with our dog and don't like to leave him alone. Overall we were very impressed with the experience (bar a delay in our outbound journey due to a technical traction issue) and will certainly use Eurotunnel in the future.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Recent crossing"

We arrived 3 hours early and they put us on the next available train an hour earlier than the one we booked. The loading and unloading of the train was very efficient, although more expensive than the ferry we would probably use it again, we were impressed.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

I caught the train through the tunnel, to get to and from England from France. Easy to get to and from, though I have to say I found the price a little on the steep side...
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Dave who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great travel, poor information "

First time we’ve been on Eurotunnel, and we were really impressed by the swift and efficient checkin and boarding process. However, on our return yesterday afternoon, it was only AFTER we had checked in that we discovered there had been earlier cancellations, and there were now substantial departure delays. Why can’t this be displayed ahead of checkin? We were actually early, and had we known, would have gone away and done something else, rather than sitting in an overcrowded car park for potentially more than 3 hours.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Rosalind Ebbutt-Hadman who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great and efficient service"

Used Le Shuttle for a return trip. Got there early on both occasions and was automatically put on an earlier train. Thank you.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Richard who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

I booked with Direct Ferries as I have used them before. The booking process was easy, and the trip went off without a hitch. Will use again. Eurotunnel itself was simple and straightforward, a pleasure to use.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Meirion who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Folkstone Calais"

convenient, speedy trip
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Edith who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Disappointed "

The PAW passport control was pleasant swift & efficient after which things went down hill Long que behind buses at only passport control that was open the service station was 90% closed couldn’t get any warm food swarming with folk some sleeping on benches I was afraid !!!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Joanne who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excess Charges"

We were forced to return from holiday early due to my wife being ill. We were charged £119 at the entrance booth to change our booking at a time when there was no pressure on capacity. We feel that this a ridiculous money making scam and will think twice before using Eurotunnel again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent trip to UK"

As usual the crossing went smoothly. No delays and on the trip out and back we were loaded on an earlier Train. Hope all stays the same after 31 Oct. Thanks Euro tunnel people.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Mark who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Thanks "

Really good
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Frederic who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Travel experience"

Excellent journey, would definitely recommend it to others
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Michael who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Overpriced"

The trip was fine....the price paid through Direct Ferries was £12 higher than booking direct.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Thomas who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Extra charges"

Very annoyed we had to pay extra charges for getting on the train 12 hours earlier, had to pay extra £67 where earlier this year I was two days earlier and no charge!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Colin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Swift ride"

Smooth and fast ride. Only confusing part is the detour through the food area. Not sure if it’s mandatory or just badly signaled.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel "

Top service, fast loading without any hassle
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Benjamin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotrip "

All very well organised although we weren’t able to get across earlier than reservation time.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent service "

Why spend an extra 2 hours of your trip on a noisy ferry when the train can have you on your way in 35mins.. it's a no brainer. Thankyou Eurostar 🌟
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Therese who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel crossing"

A very satisfying journey
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Godwin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Chanel tunnel"

effortless and very quick, even though we had been help up in Ashford, Kent due to M25 been closed for 3 junctions and missing our original train there was no problem, may use you services again, but can't actual say that I would go top France again
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

Eurotunnel Was great recommend it to anybody
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Steven who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick and Easy"

Very well organised with no hassle and we even got on an earlier crossing which saved much time getting home from our holiday. Straightforward and easy, plus it's very quick!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Nicholas who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel trip "

Staff are great trip went well, only problem was on my return journey I had to allow for the traffic from northern UK on a Friday and as such arrived at the tunnel too early, I was offered an earlier train at a cost higher than my original ticket or to be turned away and return 4hrs later, I was told the solution is to buy a flexible ticket but to do this makes the tunnel uncompetitive with the ferry, who I might add have in previous crossings put me on the first available boat regardless of arrival time and never turned me away from the dock, this I would assume is going to cause chaos should the expected Brexit traffic arrive
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Howard who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Not a great experience"

After queuing for a while to check in, we finally made the front & were handed a ticket to hang from our windscreen. We were then directed to wait in line behind all the other motorhomes, campervans etc. A French gentleman working for Eurotunnel then knocked on our window & asked if we were in a campervan to which we replied “yes”. He then proceeded to ask in an extremely rude manner “then why have you booked a small car?” We gave him the paperwork confirming that we had booked for the correct vehicle. He advised, again, not in the most professional manner that we had used a company who were “assholes” & that they always got bookings wrong. He asked us to park up & he would speak to his manager. He said we would have to pay extra & would miss our departure time. His manager made a call & basically advised the same & asked us to meet her at the passenger information place. The gentleman who assisted us there was very helpful & professional & advised that it was in fact it was a mistake made at checkin. We did not depart until 10:10am, we had booked to go on the 8:20am train! This had a knock on affect & we ended up incurring extra charges due to no fault of our own!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Natalie who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Return trip on le shuttle "

Excellent experience on both legs of the journey. Staff helpful and friendly. I would recommend this journey to anyone.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Pat who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le shuttle"

Odbaveni casove narocnejsi, ale jinak dobry. Vlak odjel takrka presne na cas.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Oleg who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Disappoint "

I was very disappointed and an annoyed when i tryed to amend my return trip on the 20th of September. I couldn’t change it because I was informed on my application that I couldn’t change my trip once the outbound journey had commenced although when trying this it said that it was changed but when I arrived in Folkestone this was not the case. I had to report to the Le Shuttle office and was told that they couldn’t help me and had to pay another £173 to get to Calais...
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Michael who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"So easy and convenient"

The whole process seems so much quicker, slicker and easier than taking the boat. It costs more, but a 20 minute crossing is sometimes worth it
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Adam who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick and efficient"

I found the service excellent, very easy to check in and follow procedures and a quick crossing back to the UK
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Andrew Armstrong who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Best crossing experience"

Greatest experience and easiest way to cross the channel. All worked perfectly and on time except to some delays with the French customs.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Enrico who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"not happy"

nothing to write , dissapointed
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Jones who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Straight forward trip"

Easy online booking with Direct Ferries. Our first trip. All ran to time and we were allowed to travel on an earlier return train despite not having a flexible ticket.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Judith who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"bad experience re entering uk"

the outward leg of the journey went without a hitch. however on returning to Calais we received the boarding card from the automated machine, moved through french and uk border control then went for a meal in the main building no problems. it was at the final checkpoint before we boarded the train we were told we had the wrong ticket, "no problem" the girl in the cabin said "my colleague will take you to change it". we followed said colleague back to the main building to the ticket desk where we were told we would have to pay a further 403 euro. because we had a ticket for a car instead of a van, if this was the case which it was not as i booked the tickets for a van why was it not picked up when we left the uk ? i was not paying a further 403, so i had to book on a ferry from Calais for a further 128 euro and severely delayed our journey. the lady at the ticket desk at eurotunnel in Calais was very rude and unhelpful (her name was Fatima),all she could say when i said this was eurotunnel's mistake was" yes monsieur but it is your problem and you need to return to England and it will cost you 403 euro" i told her we would catch a ferry "that is your choice" she replied but omitted to say we needed a ticket to get out of the eurotunnel site. we then spent 30 minutes waiting to get through the barrier whilst they sorted "the paperwork". I will probably not use eurotunnel again as this is not acceptable and the only reason i have used it in the past because it is quicker than the ferries , however p&o ferries have always provided good service for me as a frequent traveller and becauase of eurotunnel's "mistake" our journey took 3 hours longer
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Dean who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel 12/13 Sep 19"

Very efficient booking in system
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jeffrey Briggs who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"BEST SERVICE"

VERY GOOD SERVICE
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Konstantinos who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Strongly recommended "

Excellent service
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Therese who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"my recent trip to England from Belgium"

the only way to cross the channel is with the Eurotunnel so quick and easy,staff are help full and friendly I highly recommend it.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Victor who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Euro Shuttle"

It was quick and easy...no problems at all...was put on a an earlier crossing both ways with no extra charge...would highly recommend it...
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

A trip with a train.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fast and easy"

This is the first time I've used the tunnel as price matters and ferries have always been cheaper before. Very impressed with the speed and efficiency. On our return to the UK we queued for a long time at UK customs though.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Marcus who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"holiday "

we’ve used direct ferries before and have never had a problem with them booking is easy and straight forward and even with our dog we didn’t have any problems.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Alan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Discussed "

When check in no information just given display card. When go into shopping g area find out that that our train departure time is 6 hours later. No information given just told there is a 3 hour delay. After queuing up given departure of 03.16 instead of 07.20. Set around to loading area at 02.30 where we are left waiting for another hour. No information given at any time.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Colin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very good"

Very good service
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Tihomir who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Urgent trip to U.K."

So easy and restful. From the time of booking though to arriving at the tunnel, loading and disembarking in U.K. I would recommend to anyone Thank you.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent no hassle booking Eurotunnel by car "

Recommended. Just need to drop price a bit.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Mohamed who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great service "

We arrived for the first time of using the euro tunnel and had a great experience, great toilets and what some games for the kids to play with. When we were called it was very quick and easy from the terminal to the train much easier that an airport. Can't wait to travel again with my family
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Steven who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Travelling with pets on Le Shuttle is great"

The petcheck went smoothly. An earlier departure time could be chosen. Everyone was friendly and helpful. We enjoyed very much travelling by Le Suttle and will choose the Eurotunnel again the next time we travel with our dog to the UK.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Karl-wilhelm who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easy escape tunnel"

Efficient problem free journey. Recommended way to cross the Channel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Raymond who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Charged us as they said veh was bigger than way out"

Booked a van fine on way out from UK on way back told veh was different on way back so charges me another €300 euros to get home not impressed showed them booking and told them it was fine on way out they didn't want to know am complaining to direct ferries as booked with them
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"No fuss. "

Such an uncomplicated way to travel. Motorway all the way to terminal. Had time for leisurely breakfast. Our boarding letter flashed up on the screen. Made way back to car. Drove onto upperdeck. Some 35 mins later disembarked. No hold ups. No fuss.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Peter O'Connor who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easy booking, Train not so easy "

Booking quick and easy, check in great. Train out lots of choices with regular departures. Our return not so good. Large queues, UK immigration slow in dealing with passengers ( Brexit insight) and the trains running late. Will use again, but with eyes open a little wider on some of the issues. Not a good end to a wonderful break in Germany.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Worry free"

We arrived over two hours late and the nice lady in the kiosk just put us on the next available train no problem no questions Nice and easy no worries
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Kevin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Shuttle journey"

Very easy to use. Staff well trained and efficient. Services better than motorways and well organised. Fast and efficient way to cross the channel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"All quick and efficient"

We arrived early for both crossings. We were offered earlier crossings as a result. Definitely quicker and simpler than a ferry.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Happy trip"

All very good
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Piotr who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Experience "

Good
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Abid Hussain who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Trip on Le Shuttle to Belgium "

So easy, so quick, brilliant, friendly helpful staff, it's a pleasure to use this service and Direct Ferries do all the hard parts like booking, my vehicle is a little over height but it's no problem, thank you to all at Direct Ferries and Le Shuttle, you made our holiday
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Vinnie who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Highly recommend"

Excellent service throughout
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"What a shambles"

This is the first time we have taken the shuttle and we probably won’t be taking it again. We arrived an hour and a half before we were due to leave. We spent all that time queuing to get through. We sat in the car, inching forward or stuck in a holding grid. As such, we missed our train and had to take one 45 minutes later. People had warned us that customs were taking time but they were very quick (when we got there), they simply checked our passports. It was the volume that Eurotunnel could not deal with. They must have known that it was one of the busiest days and should be able to deal with it. It is not a surprise when so many turn up.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Merewyn who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good experience"

good experience foe sure to be repeated
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ioana Corina who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Busy period travel"

Out bound train was exactly as it should be. no delays, on our way home it was extremely busy. we arrived at the terminal 2 hours early and they managed to get us on an earlier train than the one we booked which was great. Absolutely no complaints, very efficient service
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Barry Edward who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"S#%# service "

Lazy useless fatherless cretins,where's my refund????
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Graeme who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very smooth journey"

In England going - we arrived and wandered round the cafe and shops for a bit until our train was called - we drove on and drove off again. It did get a bit warm in the car but we were told to expect that so we had water with us. The transition was smooth and easy and very quick. In France coming back - we had to wait ages to get through one gate - staff were sitting in a hut on their phones. We went through English customs quickly (lots of ages open) and drove on. A man in a jacket shouted at us in French because we hadn't parked quite where he wanted us - we didn't understand him but got there eventually. We drove off and were thankful we'd got back safely.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Nigel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Trip to Paris"

Excellent servic and trip. Wouldn't hesitate to use again or recomend them to anyone.xx
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Tracy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"No issue with Eurotunnel but Direct Ferries another matter......."

There was an issue with my booking and they said they would refund as long as i had another booking. They were happy to refund but that was Eurotunnel's rules. I made another booking and was told I would get a full refund. A week later, and no refund forthcoming, I called Direct Ferries and told they would refund me minus £35 for admin. It wasn't what was agreed first and confirmed on the second call.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Khizer who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good experience over all."

We we using the ferry before until my friends decided to use the Euroshuttle. We were not disappointed in fact we are happy because with euroshuttle our travel went faster. I will be using the services again in the future and I will recommend it.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Angelito who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Trip to disney"

Excellent value, quick and efficient
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Stephen who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Folkstone - Calais return with Eurotunnel"

My wife and I have used this service for some years. It is not the cheapest way to cross the channel but it is secure, efficient and very quick. After a long drive, the opportunity to get a bite to eat, a drink and a comfort break at Folkstone is not only welcome, it is conveniently situated. Calais also provide this service but it is not so convenient. On arrival at Folkstone the self booking-in system is quick and easy to use and, when possible also offers alternative departure times. From there all you have to do is follow directions and within minutes you have gone through all the security controls and parked up in the convenient waiting area, and comfort stop, where there are clear signs indicating your boarding time. Once on the train you are in France in 35 minutes.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"My enjoying Eurotunnel"

Werry happy
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Vladimirs who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Ruined holiday"

The holiday was ruined as the website listed outbound and inbound trips the wrong way around. I only realized this was wrong on the way to folkstone! Do you think you can call up to change. 2 hrs later on the phone and still 26th in queue. Emailed only to never receive a response. Scam company!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Tony who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"EuroTunnel Experience "

Very good service. Punctual, clean and very easy to use.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Happy customer "

Everything goes smoothly I will use Eurotunnel again
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Adrian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick"

Nice and quick
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Roberto who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel"

Very pleased, arrived at the terminal early and got on earlier than expected.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"amsterdam to calais to uk"

great crossing . great timing, staff are great was great first time experience for me. i will use the crossing again and i will recommend it to family and friends. beats the airport queues any day ,
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"On our way"

We had an excellent journey, got to the terminal early and were able to catch an earlier train. The signposting and staff at the terminal are excellent. It is a much better experience than flying, there is no comparison. Very satisfied.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"First Time Travellers "

Heading to Southern Burgundy and thought we would use Eurotunnel for the first time. Easy booking from Direct Ferries made this straightforward. Service itself was extremely efficient and allowed us to catch an earlier train on our return for no extra charge even though we had not booked Flexi Plus. Would thoroughly recommend and definitely use again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Mickeyspud who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Seamless travel"

The whole experience was simple from booking to travelling through to France. The staff at both terminals were very helpful and courteous. Would recommend this to anyone.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Andrew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellence"

Overall a quick easy and comfortable experience especially when travelling with a dog. The only problem, both in Calais and Folkestone, was that the direction signage was not completely clear; however our errors were quickly corrected by helpful staff.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Michael who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great trip no issues"

No comment, all was great and on time, thank you
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ioan Daniel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent experience "

Very easy and organised experience. So quick. I really recommend over using a ferry.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Philip who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

Very good
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Late out early back"

As always loading was efficient and quick, but once again we were offered an earlier train on our outbound journey that left late. Coming back we were offered 2 train times which was brilliant, and the one we chose left early.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Allen who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Comfortable no hassle straightforward enjoyable"

Happy no regrets
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Fitzroy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"The best way to cross the channel"

Accurate, fast, reliable, convenient
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Athanasios who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fab journey "

Best way to travel to Europe by road.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Samarth who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel to Europe"

As a first tine user, the whole process was easy. We arrived early and was offered an earlier train and the queues were quiet. All the staff we encountered were very helpful and I would have no hesitation in using this method of travel again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Holiday Trip"

I was most impressed by the service all the staff I met whilst travelling were very friendly and happy to help with any questions all directions were very easy to understand and follow. would definitely use this service again well done eurotunnel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gerald who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Pleasureable Trip"

Excellent booking in experience. Border controls not so efficient. No apparent notice taken of nominated train hanger. Arrangements for boarding good and trip thereafter including unloading efficient and rapid.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very convenient Quick Crossing!"

A very easy and comfortable means of travel to the continent. May this service continue with or without Brexit!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Far easier than a ferry..."

Booked our motorhome onto a morning crossing. We turned up early at Calais to be allowed on an earlier train. Drove on and train left on time. A short while later we were back in the UK disembarked quickly and virtually straight on the motorway!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Darren who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent "

Best service I found in my life I will go again and again
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Mohammed who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great journey"

First experience of euro tunnel and this was a very positive experience. Embarking and disembarking was seamless and staff polite and friendly
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Colin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great experience "

Fast and time saving and convenient
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Mahmood who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"2 day trip to Belgium"

Using Eurotunnel for Europe has to be the best way , fast efficient service , helpful staff quick and easy …….very good
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Mark who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"a great way to travel ."

great 35 minutes to get to Calais, pity other trains couldn't run as good as this.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Terry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent travel experience "

The process ,from arriving at the terminal to boarding the train was very smooth and well coordinated .Our train was on time with good information and helpful staff. Our return trip was also very good to and as we arrived early we were directed into an earlier train which was good .
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Dorothy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Disgusting behavior if a large company , do not use this option"

Tearable
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Professional competence"

The train service flows smoothly. Prebooking was easy and cameras recognize the number plate and the boarding Reference Number is automatically generated. A cut out allows you to hang the reference from your rear view mirror for the staff to rapidly ID you through your windscreen. I was amused that my hanger had the correct date but the wrong day printed on it but no one cared. I was equally amused when a pretty blonde attendant asked to see my hanger with a twinkle in her eye.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good service but expensive "

Be honest Eurotunnel becomes quite expansive compare to ferry. Obviously it’s much faster but pay £130 for one way and then £60 for ferry include dog it’s massive different and 1.5h travel times is not so bad if I can save £70 which can be use towards to fuel expenses I would rather chose ferry over the tunnel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Marcel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Europe road trip..."

“Super easy to use and the system is fantastic...”🙏🏻😇❤️
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gerryl who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great Experience "

Using the Eurotunnel is a great experience. Just the logistics of loading and unloading the train is very impressive. It is much faster and probably also safer than the ferry. Supposedly it is also better for the environment, but I am not sure about that with all the infrastructure required on both sides. Using the the tunnel is a must have experience. The only thing you are missing out on is the view on the Dover cliffs.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Wolfgang who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Comfortable and fast"

The best is the easy and fast handling.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Wolfram who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"3 Hours of list time"

Turned up hour early only to find total chaos and three hour delay due to extra checks! Staff told me looking for bombs! Even had an x Ray! Should have used boat. Chunnel was cheaper.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Andrew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"I recommend "

Very good experience. Lovely. The people from there are helpful.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Barbu who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"My experience."

This was the first time I had travelled abroad for many years and I though I would treat us to Flexi+. On the outward journey this was horrendous as Folkstone was experiencing difficulties which was caused by ???? and we were delayed by nearly three hours. Flexi+ was not working and the Ferry Terminal Staff did not know what to do. We were send round and round the carpark many a time. It was very frustrating and no option for using a loo as one did not know where one would be sent or where the car might be in my absence. The return journey was completely different and we experienced the full value of Flexi+
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jacqueline who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel crossing "

Excellent service from arrival to departure
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Patricia who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Train crossing "

Absolutely fantastic
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Sukhvinder who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Delay"

3 hours delay without any explanation, assistance neither apologies. We’re not taking about 30 minutes but 3 hours. I will never take the tunnel again
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Melissa who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"trip home"

speedy trip home, train on time. very helpful French and English staff. Our booking was incomplete and they sorted it quickly and efficiently
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Ridiculously overpriced"

I had to travel back from France as a matter of urgency with a full car load during a camping holiday in France. I was charged £191 for a single journey for one car and two passengers to sit in my car for a twenty minute journey is unbelievable. Toilet was filthy dirty and the general appearance of the interior of the train was like something out of former Soviet union
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Tracey who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Travelling with our dog"

This is the only option if you don't wish to be separated from your animal while crossing the channel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Tim who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Long delays at check-in in Calais"

Although we arrived at Calais in plenty of time, the queues to check-in and go through French and English passport control were horrendous and we had to catch a crossing 2 trains later than booked.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Mandy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Complete AWESOMENESS "

Quick embarking , shops in the waiting area, staff very friendly and speaking both languages, highly recommend using eurotunnel rather than any other ports/ferry companies.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Sergiu who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel vision"

It's great for the speed of it all but we miss the social atmosphere of the ferry. Like the ferry a lot of the staff need to lighten up but in the main it wasn't bad.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Amazing Creation "

This is an amazing creation.its not my first experience to travel on but its amazing always.timming,Staff,Hospitalties Directions everything is Great.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Rana Asif who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Delayed, but only a little"

Traveling back to the UK around 5pm on the last day of the half term holiday - wasn't surprised to see our departure time was delayed but ultimately or train only left 14 minutes after it was scheduled to. Really impressed with the service, so much quicker than the ferry.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Chris who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel "

We have used the shuttle service many timer and would not cholla your other way. The service has always been professional and. Helpful, do like car reg recognition and the ability to change departure times. Well done keep up the good work.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Victoria who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Prompt & efficient"

Good checkin facilities and well organised, even at busy times. Plenty of stewards to direct you around the terminal and help you find your train. On time and easy exit at the other end. Good price compared to ferries from other ports.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Alexander who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Service"

Absolutely great. No holdups, smooth handling.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ralph who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good Experience"

We arrived a bit early for our train and made it onto the earlier crossing. Very quick and easy to board, left promptly, smooth ride, and easy to get off in Folkesone.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Hassle free and very quick!"

First time we’ve used the car train, we usually get a ferry but much less hassle and obviously much quicker! Arrived very early for our train back to Folkestone but we were able to get the earlier train at no extra cost which was good. Would definitely use again in the future.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"complaint"

generally excellent service. However, long delay at passport control on the French side on our return cost us time and we missed the earlier crossing we had expected. Were French customs on a go slow? Also, cost is now an issue and we will give greater consideration in the future to ferry crossings.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Road trip to Poland and back"

We have traveled to Poland 7 times before once by 24 hour coach and 6 times by Ryan air ,this time we tunnelled it and it was so fast easy and smooth no messing about the staff at both ends were fantastic and even changed our boarding times as we arrived early for both journey's highly recommended will use this service again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Justin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Not a problem"

Very impressed with the whole service from start to finish we were 1.5hrs early and managed to get on a train almost immediately and that even left early, pet control is always very efficient and friendly, what a great service! We'll be back soon!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Michael who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easypeasy"

Our first use of the car eurotunnel. We were both a little apprehensive but wish we'd done it years ago. The whole experience was brilliant from here to Calais and back again. French and British staff were welcoming and helpful. Loading and unloading the car was easy as was the process of driving straight off either end onto the Motorway.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Amanda who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"day trip to England"

Everything was perfect. Booking and website perfect. No hold ups and on both trains we got on an earlier one than booked.! The staff on the train were very friendly. we did not use the catering
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by margaret E. Gilmore who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Perfection"

Never had such an efficient crossing before. Arrived early at Folkestone, and was offered an earlier crossing time which was most convenient. Coming back we were amazed to find that we could come back 3 hours earlier without any additional charge. Both check-ins and departures were on time. Glad to see that we can still operate a service in this country on time. Well done to all.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Clive who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good trip"

We thoroughly enjoyed our short trip to France and all went well. We were particularly pleased that on our slightly early arrival at Calais we were able to take the shuttle
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Stuart who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"It's just so easy!!"

It's simple to book, quick and easy to check in, very cheerful and helpful staff and such a quick crossing. I still enjoy the ferry crossing, but if time is of the essence, then this is the way to travel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Colin Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"holiday"

fast ,efficient,freindly,
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gary who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"first time on tunnel"

my first time on the tunnel, very easy at check in very quick through customs and very quick at loading an un loading staff are very helpful and it was a pleasure to use would reccomend to any one and the cost was very good
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Raymond who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Taking the stress out of travel"

Such a fast easy way to get from A to B in the fastest way without leaving the comfort of your car..
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick and efficient"

We're arrived in plenty of time and got away an hour earlier, which was great. The whole experience was great. Only quibble - the signing from control to train wasn't too clear, and went on a slight detour! Staff all very helpful and friendly.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Martin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Pleasant experience "

Couldn't have been easier, drove up to the barrier number plate recognition takes over then a list of train times Come up on the screen that you can choose from, very efficient. And the staff are efficient too.. Thank you euro tunnel
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Pasquale who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Antwerp"

Eurotunnel a very lick operation and well worth the money.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Julian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Perfect trip"

SImple quick problem free crossing
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Samantha who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"All good."

Booking process good with DF. Was boarded onto earlier trains both ways so a real bonus.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Anthony who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good experience "

Direction to the check in should be modified. I mean the address for our GPS. Thank you
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Emmanuel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel "

This time it was no problem to take an earlier train with no extra charge. Everything has been perfekt.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Frithjof who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Perfect"

Everything perfect!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Antonio who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Perfect connection to the UK"

I was very impressed with the speed and ease of this method of crossing over to the UK
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fantastic Journey"

I and my family enjoyed the journey. All staff members are professionally good and they guided us very good.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Sayed Wagihuddin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Faultless crossing."

Arrived at terminal slightly early and offered choice of trains so chose next leaving in 30 mins. Drove straight to carriage, boarded and left dead on time. Brilliant 😃.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Malgwyn who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Booking problems and web pages not fit for all possibilities."

Something happened on Wednesday 24th April so that booking a return journey became impossible. In the end although I thought my booking was successful, but no confirmation message was issued and no reason suggested. In fact the banks became nervous and blocked credit cards as some hacking may have occurred. A similar experience last year, albeit with another provider, strongly suggested that crooks are targeting ferry services for easy access to banking details of ordinary people. Therefore kindly and without delay, examine your vulnerability to hacking. Also can you make sure ordinary customers are helped by customer service people not robots and that telephone support is instantly available. Finally, kindly acknowledge that sea ferries are likely to be affected by weather conditions (e.g. storm Hannah) from time to time and advise people accordingly.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Hugh who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Channel tunnel"

Fast efficient excellent service
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Joan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellant"

The trip over was simple straight forward, very easy and the staff were outstanding both ways. takes a lot of the stress out of the travel down to Paris.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Nicholas who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Super train"

The most efficiant smooth fast crossing you could ever want. Easy to book, superb staff. I prefer the train to ferry 100 percent.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Still no return ticket"

I need help . You have no contact number. Your site is faulty so I cannot amend my ticket. I'm stuck here till you sort this I am with my 13 year old daughter. I have to return 21st April
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Matthew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Do NOT BOOK WITH DIRECTFERRIES IT IS £20 MORE EXPENSIVE"

Book directly!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Predrag who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"so so "

it was great going from G.B but coming back was a knight mare as the French staff decided to go on sight it put us back between 2 to 3 hours
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Thomas who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick and easy journey"

Used Eurotunnel for the first time and was pleasantly surprised how quick and easy you can get to France. Will definitely use again in the future.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Olga who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"First time traveller on Euro Tunnel"

A brilliant way to travel to France, in an affordable and quick way, even including the travel time to Folkstone and return journey. We will definitely be using this service again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Total chaos"

We travelled from Calais to Folkestone on Sunday 17 March, and on arrival at the Channel Tunnel Terminal, we were herded to a 'waiting area'. There was no acknowledgement of booking times - all the cars, campers, motorbikes etc were just herded into the next available lane. The Staff had little or no information, apart from telling us 'We don't know'. It transpired that it was a delay due to the French Customs Officers strike earlier in the day. We had to wait a total of 2.5 hours (including the hour we'd arrived before the normal check-in) meaning that we were on a Shuttle 1.5 hours after our booked time. There were no apologies for the delays.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Robert who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Customs"

Short trip to the UK after a long workweek, strike by French customs, Grr, grr, do I need to say more.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Wiljo who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Bringing my dog over to UK from France"

Despite the go slow by the French customs, the actual business of bringing our dog to have her passport verified could not have been easier. All the animals had a good time and the staff were efficient clear and kind. Thank you so much.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Bridget who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good "

Very good services,on time I appreciate service
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Abid Hussain who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A day out "

Had a good deal and a good day in France.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Many delays "

My day return started with the 05:30 to Uk being delayed due to maintenance. My return was supposed to be the 14:20 to France however I arrived early and was put on the 13:20 to France which was running an hour late but left around 1500. Due to a train being cancelled earlier in the day. The best part is when you finally arrive at your destination all the passport and security checks have already being done so you can leave the train and port very quickly.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excelent and practical "

Very practical, all the process! Staff very nice. Recomend!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Andréa who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Trip to France"

A much quicker and more pleasant trip to France than on a ferry. Quick and easy to board and you are over in 35 to 40 mins. Also found that if you turn up early they will offer you a choice of earlier or later crossings if you desire. Beats the ferry company's on service, journey time and in my case they did me a deal at under half the price of a ferry. I will use the tunnel whenever I can in future highly recommended.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Roy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Jolly Good Journey."

Lovely. Staff unfailingly helpful, courteous, and cheerful. Couldn't ask for nicer people. A rea pleasure. Smooth and fast journey- and bang on time, too!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good impresion"

Fast and easy.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Cornel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Best ever"

Never go with anyone else second to none service brilliant cant rate them enough
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Robert who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Not good this time"

Arrived early, had the choice to book an earlier tunnel, extra £11, paid it, then sat in traffic for god knows how long and took the original time we booked :( other than that bloody great
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Nigel brown who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"happy"

good
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Derek who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Brilliant "

Brilliant as always
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by James William who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good experience"

Happy with Eurotunnel. Evertyhing went as planned!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ricardo who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"New Year in France"

I found the border/customs staff extremely helpful on the way out to France and on the way back, as it has been a number of years since we used the tunnel. As we were a bit early on the way out to France, they were good enough to place us on an earlier train. The same happened on our return. However for anyone travelling from France, make sure you have at least another 30 mins extra to the boarding time they advise. We were lucky as we had given ourselves plenty of time, in case of traffic around Paris.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"January crossing"

First journey Jan 1st moved mycrossi g forward on both journeys no additional charge crossings on time and staff helpful and courteous good experience
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Norman who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel brilliant...direct ferries abysmal"

I got no confirmation from them, so when I rung Eurotunnel to tell them I may be delayed..they would not entertain me as I did not have a booking reference and would not even give me the name of the agents... So after spending some 10 minutes trying to find them on mobile internet and then trying to find their phone number on the website... Which incidentally only works if you put the +44 in front... I got charged a further £69 to move my booking forward .... It was supposedly busy... Got to Folkstone onto a practically empty train... Had I had my booking reference I would have being able to get on to the next one for free as Eurotunnel are usually very understanding especially if the trains not full... Go direct to Eurotunnel and avoid agents
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jason who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"perfect"

Offered an earlier crossing at no extra charge each way. Punctual and extremely efficient loading, friendly staff.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by William who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"we are really enjoyed "

we like it
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Balasingham who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Perfect "

Amazing staff, very comfortable traveling.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fast and efficient service "

The check-in was fast and efficient using the automatic line.We were also given the choice of two earlier trains.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Loved it"

Seamless trip, thank you.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Charlotte who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Travel review "

Excellent
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jonathan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"perfect trip"

First time to travel on xmas day, trip was great and nice :)
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jones who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Takes ages for doors"

All is good apart from the waiting time for opening gates takes longer which is not good also the trains need keeping more tidy
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Aneesur who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Day Trip"

Excellent check in at both ends. Even got an earlier train by a couple of hours. Staff were very helpful and chatty
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Lack of passenger information"

Other than delays the service was fine. However a 45 minute delay from Folkestone on the 14th of December and in excess of an hour on the return trip the following day means that there is certainly room for improvement. Especially in terms of passenger information as to what was going on, of which there was none.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Andreas who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Earlier crossing"

Service in general was near perfect.. just one little thing which annoyed me , that was when I fought my way through the traffic in UK and admitting over an hour too early 🤔. But offering us a earlier crossing for €112 very very steep 🥵. Maybe little More flexibility and reasonable price would be nice ( I know your not going to change anything, but a ferry crossing cost less the half the price of a tunnel crossing) regards Mr Kevin Rogers
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Kevin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Perfect trip"

I had a problem with your website explanation. As a result I made a mistake when purchasing the ticket. The man who handled my problem was superb and extremely reassuring. Such employees are a credit to effective organisations and reassuring to customers. I wish him well and because of the efficiency in the way he handled my problem Direct Ferries will be my first choice for future trips. The trip went extremely well. Staff were courteous and efficient. It is so refreshing to see customer care work properly.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by James who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A very pleasant trip"

The journey to Folkestone was a nightmare but as soon as we arrived everything was orderly and seamless and the train journey back was more of the same , just a shame about the roadworks .
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ronald James who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Day trip"

Wedding anniversary time so off to Calais for a meal in a very fine restaurant overlooking the beach. What we needed is a rapid and efficient way of getting there. Le Shuttle provides the means and Direct Ferries the Method. They made the best offer and it was all so quick and efficient. Besides, the weather was kind and the meal first rate! Thanks indeed
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John Alun C who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"No problems encountered"

Arrived early for our trip and got put on an earlier train. Everything ran so smoothly from start to finish.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"My first choice before travel "

I have been booking with Direct Ferries with NO PROBLEMS for many years and will continue to use the service
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ray who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Day out"

We thought it would be a nice day out. Booking so east for the next day Price was very good. Great day out only thing was the weather. Shame we can’t control that. Will use direct ferries again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Eve who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"day trip"

No Toilet facilities, both departures not on time
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Daytrip to Bruges Christmas Market "

The outward journey was brilliant. We arrived in time to be offered a train leaving 30 minutes earlier and boarded straightaway. The return journey was not good. We arrived at 16.30 even though our departure was booked for 18.15 and were given Z to hang on to with a departure scheduled for 18.20. It appeared that all trains were delayed. We were not given information on the reasons. After we were told to get into our vehicles and drive to the platform we were in a queue for a long time in our car and eventually boarded at 17.55. In addition there was only 1 toilet that was not out of order. Better communication explaining reason would have meant better understanding and perhaps sympathy. The Service Information notice boards in the terminal at 17.19 showed Z "reprogramme" 17.56 and simultaneously "Wait for Call" 19.06 - what were we to believe?
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Siti Mariska who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Train cancelled "

Despair the fact me, my wife and our four year old boy arrived earlier than we were supposed to, we were offered to leave on the next available train for an extra charge. We were so happy that we could go earlier so we decided to pay on the spot this money. All started with the payment not going through. We used 4 different credit cards, all with enough funds and not blocked for payments abroad. The fee was £81. Then the lady said to exit and go back again to the queue. So we did, lost several minutes and son was crying as he thought we were going back. When we arrived again on the check in booth, the card magically worked and went through nicely... Then we went to the other queue and we checked in. We drove through the second booth and reached the line where the queue starts to goon the train. After a good wait of 30_35minutes we were told the train was cancelled and that we have to drive again all the way back to a shopping centre and wait in their parking area until we have a new departure hour. Anyways, we did and wasted so much time, but most important our 4 year old boy was so confused and his crying made this wait so uncomfortable after driving 9 hours from Switzerland to Calais. The whole situation, created a lot of stress for him and us and made this trip unpleasant. Even though the train is faster, we would not recommend the train tunnel to anyone who has children. Better off spending one extra hour to get to Calais by ferryboat and for sure and also cheaper. This trip cost us £102 for the initial ticket and an extra £81 for the immidiate departure. So finally paid almost £200 and took us around 3 hours (we arrived at around 21:20 in Calais - 23:45 departed plus 35 minutes to arrive to the UK). With ferry would be faster by at least 1 hour including waiting etc and 3 times cheaper. Plus no stress.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Christos who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Two days in Belgium via the Euro Tunnel "

Just returned from Belgium via Folkestone to Calais Euro Tunnel Shuttle . Very Easy to book and great return price of only £ 62.00 , Easy automated check in , very clear instructions re boarding , slick boarding , very smooth journey . Absolutely briliant - Thank You !
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Andrew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"euro tunnel 22/11"

All good this trip. No delays.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Joy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"OK only our second trip"

My experience is quite good as I have been very sceptical about going in the tunnel this was our second trip which was easy to board the train and quite a comfortable ride bit bumpy in places. I have not ventured out of the car whilst in transit but the journey is quite quick so have found no need to.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Janet who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Callis issues"

We had issue. On the return journey witch ended up. Costing me 210 pound to get back in the uk as they have you over a barrel and your stuck there,our motor was 2 cm over the height and made us miss our train discussing the fact that. Let us on in Folkestone but wouldn’t let us on in the return journey if was aware of this before we departed Folkestone we could have amended the ticket and wouldn’t have cost us as much and saved us about2 hours wait
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Russel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Delays x 2"

I chose the tunnel because I had a short trip to France. Wrong move! A train stuck in the tunnel on the outbound trip delayed me over 2 hours. The terminal was not too crowded but a frustrating wait. Next day stuck in the inbound terminal because again there was a train stuck in th tunnel. This time the terminal in France was overcrowded with travellers taking up the spaces where people wanted to eat. To rub salt in the wound Citie Europe was the other side of the fence but not accessible. So two trains broken down in two consecutive days. Is the infrastructure breaking down? Are the trains in need of upgrading? Oh and disorganised chaos on behalf of the boarding staff at the French terminal left me confused as to what lanes I should be driving in and should I merge into the queue boarding at the platform or wait? One operative gave directions by sticking her hand out of the box she was sitting in and shouted out what lane we should follow. ( this was in the dark) .
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Brian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Ferry vs. train"

Being regular very uses we thought we would try the Shuttle this time. We were pleasantly surprised at how smooth efficient and convenient it all was on the outward and return journeys.Would highly recommend it to others.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Owen who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent service"

Outstanding service, very impressed
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Muhammad who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"delays"

Delays of nearly 3 hours travelling to Calais and exactly the same holdup travelling back to Folkestone 3 weeks later. The company has no explanation for these delays but the staff seem to think that they become more frequent and standard. Will consider other options for crossing the channel next time.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Helene who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Smooth, quick and efficient"

I travelled at short notice out of season. Booking online was easy. Le Shuttle is a straightforward, no frills service, based on a fully automated ticket-issuing service with clear and simple boarding instructions. Overhead signs even indicate in which lane to queue; all without human intervention. Loading is simple too. The only routine human interaction is at Passport Control, at point of embarkation only. The trip was stress free, trouble free and great value for money. There were no facilities whilst waiting to embark, but toilet facilities were available. Simple.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very efficient "

The whole service was very good- from scanning our number plate and suggesting the next available shuttle (even if earlier than booked) to the very clear directions... All in all very quick and easy.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Marc who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"what a revelation."

have never been keen on underwater tunnels, had resisted using the chunnel for 8 years. Thought we could give it a try this year. It was brilliant, got on an earlier train than booked, didn't even have time to read a chapter of my book in transit, all staff friendly smiling and helpful on a very cold miserable 31st of October. Would I do it again, you bet I would, arrived in UK before I left France, who says time travel doesn't exist. didn't try the facilities or catering s can't comment.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Sue who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Folkscala"

Thumb up
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fastest way to cross the channel "

Fastest way, save money and time!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ciprian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Dog exercise area "

Excellent exercise area for dogs, unlike the ferries, but there really should be gate closers on the 2 gates to the area, I saw one of the gates blown open in the strong wind and luckily a man ran and closed it quickly before his dog escaped. Overall a very good way to cross the Channel with our dog, much less stressful than the ferry.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Much better than the ferry"

Was my first time and I'm definitely doing it again
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Kat who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Disappointed customer"

Our outward journey from Folkestone to Calais was fine, however our return journey was disappointing. We were travelling from Australia to the UK and then to Europe for several weeks, somehow I managed to book at 1.30am instead of 1.30pm, jetlag I think, we obviously missed our booking and didn't realise until we arrived to depart. I explained what had happened to a very uncaring woman who demanded we pay again for our return trip & had no interest of why we missed our time slot. We will not use Le Shuttle again!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Susan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"What a mess!"

Long delays and people jumping in to lines , staff lost control ...never again !!!!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Craig who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Competitive pricing but so so service"

On the outward journey at around midday, despite arriving on time and being confirmed for my chosen train, chaos in the loading arrangements meant't that at least 20 cars, including my own did not get loaded onto the train and had to go on the following one. They did load some cars that were due for the later train instead, and that left 10-15 minutes late. This was annoying and cost time. As a result I reckon I gained little over the ferry, which has an advantage of letting you wander around and get something to eat and drink, etc. The return journey was far better, but I was returning at a far less popular time - 20:50. Overall the pricing was more competitive with the ferries than I have previously experienced. That would be my main recommendation for users - check the pricing because it can be competitive.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Robert who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"First time using"

Going out no problems at all. Easy to use and travel on. On way home arrived early offered an earlier crossing for extra £44! Paid money and train was late departing! the train after our departed before ours! Not happy.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Michael who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Bad service "

In regards to my booking for a return ticket I got the right time through email but in the system was other way around as I booked so I had to wait for three hours till the costumer service opened than the closest up coming time was after three hours! So thank you very much ruining my trip!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Ervin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Terrible "

Delayed for 3hrs coming back, horrible day
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Kevin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

does what is says on the tin.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Train late again"

Yet again problem with train and delayed yet again Have to wait by barriers for 1 hour standnext to motor bike. Ferries for me next time
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Alan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
" Very Unhappy "

By mistake I booked my trip from Calais to Dover instead of Dover To Calais. I phoned up emidiatley And explained what I had done and asked if it could be changed. The lady told me no and I woyjust have to loose my £63 pounds and re book. The company’s attitude and helpfulness was totally appalling.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Tina who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Costly delay"

We came early and got offered an earlier train for GBP 82+. But the French passport was so slow and only one line open that we could not make the borading time. Thus money wasted. The toilet facilities at the boarding line are in a dire state (UK side). F-UK and UK-F trains were both delayed but not a lot.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Marius who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Nice surprise!"

I arrived much earlier and has been offered an earliest train without charges. I am not a frequent traveller may be this is always a case? The train departure was accurate at a second!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Serguei who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"quick trip"

Having to travel to southern Germany over and back in a weekend we choose the chunnel as a quick route, we nearly always travel via Calais to Dunkirk and this takes 2 hrs, as we needed to get as much time as possible in the bag to travel the 500 odd miles each way from the Forest of Dean. We arrived at Folkestone early and pleased to be moved forward 1 train, gave us another hour and saved waiting around, lovely smooth trip and no hassle, 1 gripe, the signage is poor and we ended up in the disabled row fr the train, mainly because the route we should have taken was marked with red crosses and the route we took was a green arrow. Arriving 4 hours early on the return journey we thought that we wpuld have to wait for a train, a nice gentleman arrived and asked us to proceed to board, terrific, arrived 3 hours before schedule, shame about the roadworks on the M20 and diverting through the centre of Maidstone, but thats not the chunnels fault, very good experience and an easy way to get over(under) the channel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Graham who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excelent trip"

everything was so great. From the automatic recognition to the times respected. Very pleasant trip overall, will use again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Cancelled journey"

Had to cancel my day trip due to extended delays because of train breakdown in tunnel. This is the second time I have used the euro tunnel within 6 month and both have had delays over theee hours. The information was poor and the customer care rubbish. After we had been offered a refund due to us not knowing if we would be able to travel and get back on the same day we were then told to wait in the terminal for someone to escort us out of the terminal. We waited over an hour without response and finally got fed up and found a member of staff in the car park who managed to help. I can’t believe after 24 years in operation the euro tunnel do not have a prepared method for delayed passengers to leave the terminal without an escort. Not good enough.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Delayed - no explanation"

I arrived on time, selected my pre-booked crossing, went through the border and all the way to final lane and barrier before boarding. Rather than boarding we were held here for an hour and departed over an hour and a half late with no explanation. As a result I missed my delivery slot in London which cost me £200, I then had to deliver to a different address than planned which involved driving across central London at rush hour which doubled the 1 and half hour delay into 3 hours. This is the knock on effect of an unreliable service. Delays to scheduled services often have knock on effects which it make it difficult to run a business.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Ian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Delayed "

Been to France 3 times this year and on two occasions I’ve been delayed for 4hrs then recently 7hrs . Although it’s quick it’s not good sitting in a car for 7 hrs . I will be going by ferry next year not happy
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Bad experience "

I’ve been to France 3 times this year and go every year fishing on 2 visits I’ve been delayed for up to 5hrs and really not happy using this service anymore. The only reason I use the tunnel is the quick journey not to sit in a car for 5 hrs very bad service won’t be using again
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Horrible "

After turning up on time to check in, we were than told we were late and we had to catch a later train ( 3 hour wait - joke ) after waiting for the 3 hours our late train was delayed even longer! 6 hours later! after finally getting out of the car park because everyone was blocking people in due to no spaces left in the car park we boarded. Another 45mins later we finally set off. - absolutely horrendous service! Won’t be using in the future!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Loyde who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Disgraceful "

On my way to Calais, I checked the times and prices of the journey to Dover. On arrival at Calais I began the process of booing a ticket, I found that the price has increased by over 50% in a few minutes. The Website I was using informed me that the increase was due to Eurotunnel. I think this is little more than stealing and should be outlawed.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Desmond who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Adventure before dementia "

Left about 30 minuets later than scheduled Overall a good experience, first time on the euro tunnel, would definitely recommend it if traveling with pets.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Diane who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick and efficient"

If you want to get to Europe quickly and efficiently, this is the way to go! Adding cheerful staff to the mix, for us, this channel crossing was vey satisfactory indeed.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Rees who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Folkstone - Tunnel Crossing"

A good trouble free crossing, amazing what some cooler weather can do.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"good crossing, slow passport check"

The crossing itself was quick and pleasant. But it took 30 minutes waiting in full sun to pass passport control in Calais on a very hot day, which meant I had no time to use ANY services before boarding, as I had accepted the earlier crossing in 50 minutes' time before knowing how slow passport control would be.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"holiday "

we’ve always used directferries and never had a problem we’ve found them cheaper and hassle free.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Susan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurostar Calais to Folkestone 4/9/18"

Return journey from our annual vacation was a carnage, compared with the outward journey a real joy-delayed put onlater trains consequence of travelling home in the rush hour and missing a pre arranged appointment
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Christopher who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Highly recommend"

Fast and convenient.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Helpful Staff"

Good journey return train late.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Malcolm who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"French fishing trip"

Booking through direct ferries was easy and useful to see ferry and train prices compared . The price was better than booking direct with Euro tunnel and the crossing both ways were relatively uneventful although the partitioning door jammed in our cartiege jammed delaying us 10 minutes.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Brian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Worst trip to date...."

I was at Eurotunnel Calais 1hr 20 mins before departure, still not enough time to get the dogs scanned in so missed my train. The pet dept said (no problem, we will book on the next train (21:20 dep) I left the pet facility and qued again before getting to the ticket dispenser, and again I missed my departure (next available departure 00:20!!!! Honestly it’s just appalling service.......
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Niels Morten who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easy and efficient service"

Everything went well and we even took an earlier train as we arrived well in advance of our booked train to take advantage of a space on an earlier departure. The only adverse comment we have is that the toilets need maintenance and regular cleaning. Going out the toilet was blocked. Coming back I had to search for a functioning toilet. Make sure you use the facilities at the terminals before you take the train!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fantastic service"

Felt a seamless operation and incredibly easy to manage. Staff were super friendly and left France with a female member of staff smiling as she waved us on board. So impressed by her enthusiasm and friendliness. Top marks
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Julie who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Better than boats"

Not only is the crossing quicker than by ferry, the quick and easy loading and unloading process makes up another massive time gain, excellent!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Petrus Castelijn who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Delayed trains"

We had to wait for a train for 2 hours. Which is same as ferry time
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Gintaras who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Recommended "

Quick and easy way to get to/from France. We choose 2.25am train To France. We found check in quick, easy & friendly helpful staff. While waiting we had a walk around, Starbucks, the AA shop & gift shop we're still open. Easy to drive onto the train. Left/arrived in France on time. Coming home we arrived at Calais about 4hrs early, we were offered an earlier train for £11, which we took. Very busy, but again quick, easy & friendly staff. Left arrived on time. My husband travelled fine, I didn't really like the sensation of the train & did end up with a headache on both journeys, but I would use it again.👍🏻
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Phil & Kay who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fast and efficient "

Boarded quickly. Great to have the shopping area to wait in rather than sitting/staying with the car like on the ferry.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent service"

This was our first time using the tunnel, have gone by ferry for years but would definitely travel by the tunnel again. Very quick & efficient check in/customs, good options for shoping & eating on both sides, and very quick crossing, only 30 minutes. I was a little anxious about what to expect on the train but its easy to drive on & off and you can get out your car if you want although you travel with the windows open. All in all a great journey and would certainly recommend, especially if you’re travelling with little ones!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Wendy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very Happy"

We were delayed over a hour going over to Calais, but it was the first weekend in August so it wasn't a surprise! Smooth ride to France and off within minutes of arrival (unlike the car ferry which can be anything up to an hour!). We arrived back in Calais for our return crossing and were able to catch a train 1 hour earlier. Very good trip again, we will be using the tunnel every time from now on.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Mike Smith who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Flexi plus"

Wow. What a service, well worth that bit xtra. Faster queues. Excellent complimentary refreshments, mini cakes, sandwiches, starbucks coffee and other snacks. You then simply jump on the next train, which are every 10-15min, even when the main site says fully booked. Nice.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Enjoy "

Great journey, easy travelling!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gerald who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great experience! "

Very easy, quick and would recommend.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Sally who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great Trip"

Very Good Efficient and on time both ways
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great service"

Great service from start to finish
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gabriel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel August 2018"

First trip and was very impressed by all aspects from check in, space for parking, food offers and punctuality plus efficient and friendly staff
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Clive Johnson who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Again not on time"

We use the train 1-2 times a year. In most cases we are to early and can chose for an earlier departure. At the end we leave later, reasons unknown
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Heinrich who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"No problems"

Booked tickets through Direct Ferries before reading the reviews so was really worried. However we had no problems at all. All went smoothly. Had confirmation email immediately. Very smooth check ins in England and France. We booked at quite short notice so the times of the crossings available were much better with Direct Ferries than booking with Eurotunnel. Pleasantly surprised.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Julie who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"travel"

train
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gordon who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent Service!!"

From the price offer, booking and actual journey everything went so well without any problems or issues. Infact I have not stopped recommending it to friends and family. If you want smooth planning and trouble free travelling this is the way to go!!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by George who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Ferry v Eurotunnel"

Got there on time but wasn't boarded on the train we booked. On this occasion the ferry would have been just as quick. When the tunnel is working to schedule then it's quicker than ferry. Don't like the two tier boarding policy where certain customers have priority over Joe Blogs.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Disgraceful Practices "

Returning from the UK we arrived over an hour early and allocated our train the 11.50 to France. We were called on time but arriving at the boarding area we were told due to Circumstance beyond their control we would have to go on the next train. Eurotunnel has overbooked all their trains. Eventually boarding the train the air con wasn’t working we sat in the car with temps over 30 c.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Mmmmm"

Delays both ways and air con not working on way back, had to sit in temp of 31.. not great..
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Martin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Convenient and flexible"

The greatest advantage is the offer, upon arrival, to go earlier, if possible. Time saved, especially on the way to Europe is a huge benefit.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Winsor who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Brilliant"

Very well organised, no problems at all.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Tatyana who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"One's in a lifetime"

Everything worked as we thought it would. Only thing is the price. We payed almost 400euros from one way. With same price we could fly to Spain and back. Two of us.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Juha who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"excellent"

our journey was excellent .the flexiplus is the best ever !! astounding !
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Recent experience"

Quick and efficient especially after the recent problems with the air conditioning. Thank you.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Lenore who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Folkstone - Tunnel Crossing"

Yes, you had problems 4 hour delays when we went through, strangely Calais was better controlled and less people were getting angry. The main thing the done was to NT call 3 trains at once and to keep all cars boarding on there designated train. Not as Folkstone done call 3 trains at once and stand back whilst any car got on any train.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Euro túnel "

Ok
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Carlos who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very fast and efficient - book direct with Eurotunnel though as we paid more with DirectFerries - NO"

We absolutely loved every experience we had using the Eurotunnel and would highly recommend paying more for Flexiplus, it is definitely worth the extra money. There were no wait times, we could board when suited us, we skipped all queues and it was so quick and easy I was really quite amazed. As well as this the Flexiplus area is fantastic - amazing food choices, great facilities and free Starbucks! The only negative we have is booking through Direct Ferries which we now really regret. The reason being we were led to believe the deal we had found on Direct Ferries.com was the best and the cheapest but the second I booked I realised it would've been much cheaper to book directly with Eurotunnel. MASSIVE ERROR on my part. Furthermore when I emailed Direct Ferries about this complaining that we had been charged more than Eurotunnel themselves are charging for the crossing no one ever got back to me, surprise surprise!! I felt totally duped and lied to by them and as a result would tell all future customers to avoid avoid AVOID Direct Ferried and just book direct with the ferry company. YOU WILL PAY MORE WITH DIRECT FERRIES!!!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Edward who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"lovely train, EXTORTIONATE price for one way Ticket"

Always a pleasure. The staff is smiling and helpful all the way to the train. The procedures are simple to make sure that you do not miss your call. But why spoil the pleasure by charging a very high fee for one way ticket and then have the nerve to increase the price after Confirmation! Is it legal?..... I shall make sure to warn all my friends. Sometimes one is not in a position to book way ahead.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Madeleine who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Seamless trip"

Very easy round trip with 2 small children.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Anna who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easy travel"

Very easy to book, had times we wanted to travel early outboard and late inbound all went very well arrived and the gate recognised the booking, just had to confirm it was correct information, printed out ticket and off we went. Passport controls friendly and easy train 35 mins and there you are.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Direct ferries brilliant. Eurotunnel rubbish. "

Direct ferries were brilliant and much cheaper than using eurotunnels booking site. Le shuttle service was however, absolutely rubbish. 6 hour delay and all We Got was a bottle of warm water. We’ll be taking the ferry from now on. After ten years of using le shuttle, utterly useless staff and service. We Will use direct ferries again, but next time to book our ferry tickets.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Thomas who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Ever more delays"

Once again, EuroTunnel did themselves proud by delaying our trip over from France by 1 hour, and then delaying our trip back to France by an hour and a half!!! Each time we have travelled by this route over the past couple of years, there have been delays or cancellations. We are rather fed up with paying huge amounts for the privilege of being delayed. Even though we a re not great sailors, the Ferries are looking by far a more attractive proposition.Come on, EuroTunnel, get your act together!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Robert who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Disasters "

4 hours delete. Nobody know anything's. Staff have no idea what's going on. They could even fit in a motobike wchich usually day do. I will be demending full refunds
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Jakub who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Calais to Folkestone "

Excellent location way to travel. A lot of chaos at Calais which is could have been sorted easily by traffic control. If someone had directed cars to the holding bay the queuing would have been smoother.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Karen who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle service "

We had driven from the south of Spain and decided to try the Eurotunnel instead of the ferry to Dover. Excellent service, much quicker boarding and disembarking than the ferry. Hope to make the return journey to Spain with this service.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ian Scorgie who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Noisy bogey"

Our trip went very smoothly and efficiently. However our compartment on the train was VERY noisy due to a loose ‘bogey’ that made an unpleasant noise and prevented us hearing the announcements. Needs sorting out!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"When the tunnel runs on time, it's unbeatable"

Channel Tunnel is amazing and worth the 40 per cent premium over the Dover Calais ferry. Direct ferries. Co. UK site, superb and worked when P&O's site failed again and I waited 10 mins on the phone. Because of that I ended up on direct ferries. Com and realized the tunnel was a good deal
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gary who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Disappointing"

We arrived over one hour early, and hoped that we might be put on an earlier train as we had a few years ago. However, it was an automatic check-in and we were given the number of our original booking. Not being familiar with things, we didn't realise this and found ourselves directed to a large car park which had a service area. There were few signs to tell us where we were - we thought we should be queueing for the train. After asking at the information desk, we were told we couldn't be accommodated on an earlier train, so we decided to have something to eat. The cafe was absolutely tiny for the number of users. After selecting and paying for our items, we had to back out of the area with our trays, bumping into people lining up to pay. There were no tables or chairs free, so we had to stand and eat off a cement block until someone left and offered us a seat. Finally, we were called to go to the train and it was extremely late. We would actually have been as quick going by ferry.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Services "

Very poor
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Mohammad Hussein who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Super!"

I really enjoyed Eurotunnel! First time I went with it and it was really fast and comfy :) And there was very polite and friendly staff working in Eurotunnel :) Really thank you! :))
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Sanita who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Upset and disappointed"

Due to an unforeseen complications with my dogs passport. I was unable to travel via the Eurotunnel. I was turned away with the. Explanation of needing to re-chip my dog and wait 21days before travelling. The officer at the dog passport control spoke with Eurotunnel and explained my situation .but all they offered as compensation was to allow me and my dogs to travel the following morning. MADNESS. I therefore ended up losing the cost of my travel which was over £230.00. So yes I am very disappointed with the service
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gary who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Efficient fast service"

Very efficient, quick check-in, smooth journey. Only downside is the petrol/diesel fumes in the train compartment...
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Amy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Book direct with Eurotunnel "

Got ripped off when I changed my booking to one day later. Cost me £60.00 A one hour delay on the Folkstone crossing with no explanation. Illuminated board told us to board but the barrier remained down. This went on for one hour. Staff had 'no idea' what was wrong. Probably use the ferries in future.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Brian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Channel Crossing"

We had some delays both ways of about half an hour. We came back a day earlier than booked and were rather surprised to be charged £80.00 extra.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Channel CrossingRobert who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very efficient "

On a swelteringly hot day, the staff dealt with 100's of classic cars and harley Davidsons so well, they even gave us all cold water to drink when aboard.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Danny who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Delays"

Very early start to get to the terminal on time. Then hanging round for Euro Tunnels delays not impressed
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Isabella who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Trip to Calais"

The first time I've had a delay, and no explanations.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Colin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Short break"

Easy to book on line. With clear instructions. Smooth administration at self check in. Polite staff, good directions given.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Philip who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good trip"

Changed times on day of return no problem at all
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Philip who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"3 hours waiting"

On the return trip we arrived earlier than anticipated but couldn't take an earlier crossing without paying a hefty supplement. We decided to wait. As a result we got home at 3-o-clock a.m. completely exhausted, which took the edge off an otherwise comfortable experience.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Travel "

Very good
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Organised chaos "

On arrival of my train on the way out of folkstone because of traffic I was 15 minutes late, which I thought would be ok as on the booking it says you can get on the next train, what it doesn't say is the next available train which was 3 hours later had I of known this I would not have taken or paid extra for train I would of taken my normal ferry crossing. I went mainly to experience tunnel never done it before and to speed up the journey.... BUT NO FASTER than Ferry in the end what a joke.... I went to customer services to see if we could by any chance get on any thing a little sooner or get out of the area as what do you do for three hours ....?whilst waiting in the cue I discovered you could pay for spaces on earlier trains if you wanted so they did have spaces they just want to make more Money out of desperate travellers appalling. On the way back I arrived extra early as not to have the same problem as going, i got offered an earlier train then the one I was booked on which when I worked it out was not 45 mins before due time to go it was 30 which also means to add insult to injury the 45 minute rule only works as and when they feel. All in all the train was an awful experience and I would never do it again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"June holiday "

No problem outbound or return journey . Had a query with Direct Ferries but no one returned to my calls or e mail very disappointed
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Recent journey to Germany "

Used the train for a recent trip to Nurburgring Only a slight delay each way but because of the fast journey time it was still faster than the the boat Will use the train anytime I travel to europe
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Michael who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Sunday the 24th of June"

We arrived for our 12.50 booking at 10.30 and elected for a 11.50 crossing... we got the train at 15.20 due to a power issue. Whilst there will sometimes be problems updates in the terminal building were non existent...……………. the many hundreds of travellers only found out what was happening by using their phones or enquiries. why could not updates been made? To entertain our 4 year old twins we purchased some cars from duty free and joined other parents on the floor of the family room.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Steve who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Train delay "

Train was delayed by over an hour which messed up my travel plans! The staff where very good and communicated well with everyone! I was given a name and number to call about possible refunds due to inconvenience but I have not got the details on me currently
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Declan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"About the crossing "

I think you could make it a bit easier for motorcycles having to take my gear off and get off the bike to put a reference number in and when we come back on the French side it was so much easier.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by julian gamble who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Bad experience"

Regular traveller with Euro tunnel but first time booking through Direct Ferries... big mistake ! Arrived at check in to be turned away being told I was booked in as car. My paperwork clearly stating LWB Transit Van ! Sent to customer services.... joke... as I’d booked through DF they couldn’t do anything. I had no alternative but to pay a further £212 on top of the £90 already paid in order to travel. Arrived two hours late and £300 down.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Terence who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

The trip itself was easy directions at the tunnel itself were a little hit and miss however once located the hangar was easy to find. Trains showing their age now too. However there is a sense of stuffiness when using the tunnel like on an overcrowded train. Personally I think the gain is minimal compared with a Dover Calais ferry crossing, the extra hour is wasted due to lengthy times spent waiting to board. The cost factor too 3/4 times more than the ferry, however Folkstone is easier to gain access to directly from the motorway both sides. On a plus point the idea of being with your car throughout the journey is good, also excellent if your carrying pets as you can remain with them throughout the journey The disembarkation is quicker at the other end. Calais lacks a decent terminal like Folkstone. hence my 3 star rating.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Simon who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Amsterdam trip"

Really easy and comfortable start to our journey.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Kirsty who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel Woes"

Arrived early for our day trip to France 10/6 and elected not to pay extra to travel early - mistake. Went to the cafe and watched the time tick down to our anticipated boarding - suddenly right at the last minute there was a problem and we were rescheduled - basically we were bumped to the next train (half an hour later) without ever being told this and with strong suspicion that these two trains were merged together. It would be interesting to know if this is standard practice (low car/passenger volume?) without ever admitting cancellation to the customer (avoiding financial liability?) Some very very long and slow queues (static) through passport control and security at Folkestone. Complete contrast for the return trip from Calais - quick and efficient (with the exception of UK passport control) and we took advantage of an early train home at no extra charge. Overall mixed experience with a distinctly bad taste left by the morning delay.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Smooth & efficient. "

So good to be transported to & from Europe by this carrier. Easy to book, & on-line check in is very convenient & speeds up the boarding process. Also very fortunate to be afforded a place on an earlier crossing when we checked in at Calais. Most pleased to be able to get home quicker than ! Thank you for your service & co-operation. We really appreciate your system & pleasant staff . Bless you all
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Nice ! si"

Very good
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Goujon%20garin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Weekend trip to paris"

Faultless experience
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Andrew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Return trip "

Long wait to check in once on train long wait to leave due to technical problems Train was very hot inside compartment no air con toilets were not clean not great service with two young kids in back for the cost of ticket
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Andrew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Trip to Paris"

This is an efficient and quick way of taking your car to France. Would recommend.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Janet Pike who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Will never buy again from Direct Ferries"

I wasn't able to correct mistake on my ticket and neither use the return. Nothing to do with shuttle service but direct ferries as ticket provider. All and all 90 pounds wen't down the toilet and I booked a ferry directly from DFDS
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Artur who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great service "

This was the first time I’ve used the Chunnel and it definitely won’t be the last. The boarding was hassle free and on time,but the best bit was it only took 35 minuets to cross the channel. A thousand times better than the ferry.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Steven who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Delays"

Due to the customs computer system failing, we missed our 17:20 crossing back to Folkstone from Calais due to a 1hr and 30 minute wait in a queue. We were put on a later train. The crossing itself was fine.... once we left.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Daniel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick, easy, reasonably priced booking"

Happy with the DirectFerries service, all I can say.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Natasha who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Chef d'œuvre en ingeniérie et humanité"

Tout fonctionne à la perfection. Personnel, materiaux et organisation. Merci beaucoup et à bientôt.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A quick way to get accross the channel."

If you get very sea sick or want to get accross faster then the shuttle is good.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Barbara who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Our trip"

Very efficient, all on time. The port was very busy (being a bank holiday weekend) but lots of staff to keep things moving, nice thing was they all smiled and kept the traffic moving along. Looking forward to travelling with you again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Richard who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Unpünktlich und wenig komfortabel "

Wir waren sehr enttäuscht. Sowohl auf der Hin- als auch auf der Rückfahrt hatten die Züge erhebliche Verspätung. Die Kontrollen dauern sehr lange, was vermutlich darauf zurückzuführen ist, dass zB auf der Hinfahrt in Calais nur einer von zahlreichen Schaltern zur Einfahrt geöffnet war. Der Zug selber ist wenig komfortabel, es ist sehr heiss und es gibt - außerhalb des eigenen Autos - weder Sitz- noch Verpflegungsmöglichkeiten. Beim nächsten Mal fahren wir wieder mit dem Schiff, der Mehrpreis für den Tunnel rechnet sich für uns überhaupt nicht.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Heiko who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Job done"

Great and efficient service, even bringing forward channel crossing times when we were early .....for the standard price. Can’t fault the booking and overall service.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"My travel"

Everything worked as planned
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel experience"

Had a nice and fast trip, even could go with a train earlier than the one i booked.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Margaretha Charlotte who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"delayed and no info"

£100.00 more than the ferry crossing and then delayed, staff were unable to tell me if the train would even run in the next 6 hours, i was on a time sensitive schedule and would have needed to book an alternative means of travel to the uk if it was a lengthy delay, but as mentioned no info was given, luckily just before i was about to pay for the ferry crossing they started to board the train so i didn't end up losing out on more money. when the train did start boarding everyone in the car park rushed to the boarding entrance ( four different crossings worth of people by this time) as there were no instructions given as to which order they would be boarding the delayed people. wont use this service again, most definitely not worth the extra money over the ferry.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Lee who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great day out in France "

Euro le shuttle was fantastic, 35 mind to france, fast disembark, same on way home, ooolala
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Clive who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Cleaner, faster and no more over flowing toilets"

My first experience of under water, international train travel and must say well worth the extra spend. Less queuing at border control, time to grab a coffee (extra shot), then almost straight on and across the water in 35 mins. Straight into motorway other end and off to my destination. Great.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Simon who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Direct ferries took me out 108 pounds from the bank account instead of 13.30"

Direct ferries took me out 108 pounds from the bank account instead of 13.30 (which appeared on the site) I made a change to the ticket date and the cost was 13.30 per change. I put my bank details in and accepted and withdrew 108 pounds from the account and sent the 108-pound receipt. But that was not the value that appeared when I accepted and put the bank details.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Daniela who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent "

Excellent
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"The best"

The best sistem Some delays on return but in the end the best
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ioan%20ciprian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"My experience "

On time smooth and efficient
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jacques who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Delays"

Bad informatieontsluiting to the customers
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Michel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

Great!! Would do it again!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Martin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easy and fast"

First time I’ve used the Eurotunnel and I have to say I was impressed how easy it is. Although there were slight delays on way back, the journey itself is so fast it’s hard to beat. With food and shops at the terminals it’s well thought out. Only snag I had was on way back there was an hour delay due to cancelled service, and the terminal struggled with the build up in passengers with waiting times of half an hour in food queues. In other hand staff were unfailingly polite and friendly on this trip. I loved it.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Stephen who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"30 minute delay "

TRAIN DELAYED 30 MINS /NOT ADVISED UNTIL ARRIVAL IN TERMINAL . STILL HAD A GOOD DAY ..ARRIVAL AT CALAIS TERMINAL EARLY FOR RETURN AND CAUGHT AN EARLIER THAN BOOKED NO EXTRA CHARGE
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Roger who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"France crossing "

Good fast service with polite staff and always on time
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John%20anthony who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent service"

Arrived early, no problem offered next train at no extra cost. Smooth ride, efficient process for documentation and boarding. Week previous travelled on a P&O ferry.....never again...they are back to the old days of dirty unkept ships for cattle class, a total disregard for the customer. Needs a big shake up.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent service "

Very good service. Fast and convenient traveling. Easy to contact direct Ferries for any queries. Didn’t use catering
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Effective & efficiency stress free"

Quick & effortless but it was the Monday after the schools go back
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great service"

I had never used the service before however I would recommend this service we were travelling to Ypres and found it very easy to use,would defiantly use again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Edward williams who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fairly satisfied first time user"

We arrived an hour before departure to France and were offered to travel on the train that left 30 minutes earlier, which we gladly took. We were very impressed with the smooth process from arriving at the bookings gate and driving on to the train. We were then delayed by half and hour, so arrived in France when we were originally expecting to. The return journey was not so impressive. We arrived 1hr and 10 minutes before departure and then spent 45 minutes sat in queues waiting to go through the French and UK Passport Controls. The chap on UK Passport Control was sooooooo slow! This delay meant we had to go straight to boarding and missed out on lunch. This train was then delayed by 15 minutes, meaning we spent almost an hour and a half sat in queues. Having said all the above we did enjoy the experience and would choose the train over the ferry or flying any day!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jonathan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"very good service"

Euro Shuttle very good service - so much quicker than ferry - 35 mins thru tunnel - excellent
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Arriving late"

I booked a train but arrived late. They booked me for the next available train without paying extra. Great customer experience!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ma%c3%aflys who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easter Hols"

Excellent service again, no hold ups only had to wait 20 mins or so in terminal building, just enough time for a brows around. Only issue I have with the journey is the toilets on the train, they are always very dirty, best to go in the terminal and hold it if you need to go on the train. Otherwise all good.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"WHAT A PLEASURE"

This is the second time my wife and I have travelled on the train to France this year. Wonderful service and security from when you enter the terminal all the way to entering the train. ALL staff are obliging, friendly and very helpful. Fast and comfortable service, always on time and a very reasonable cost. For us the only way to travel to France without our Caravan. I cannot recommend this service enough, if in doubt, don't be, it's a great way to travel, and will be using again in a few weeks. great day out.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"speedy"

Very pleased with prompt service at both Calais and Dover
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Roger who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great "

Fantastic service
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Antonio who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very poor!!!"

Really angry at the appalling crossing we had last night!! My daughter had suffered a skiing accident and was walking with crutches. Her husband helped walk her to a toilet on the train and after going through multiple carriages, they could not find one single operating toilet. ...three were out of use... They had to give up!! There will be a separate complaint going in as this is not acceptable!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Jillian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Really enjoyed. "

Easy fastest saving time good for the family's.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Aloysious%20pereira who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Not professional"

I booked return ticket for small van one way was ok on the way back the met charge me 291 Euro not happy about th service next time I will take a ferry
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Giampiero who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

France to UK was brilliant. We arrived early and put in the next shuttle without paying a supplement. UK to France, not so good. 3 hour delay. Not the fault of Eurotunnel, electricity problem in France. There is no longer an information point at Ashford, lack of information very frustrating.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gillian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"The good and the bad "

Have used Direct Ferries many times and never been dissatisfied. Booked my ticket and then changed the return day by one day. Aimi Burnett could not have been more helpful to change the return date even though she was battling against awful weather in Kent. Arrived at Folkestone for the return journey to find there was a problem with the rail track French side. Was offered the opportunity to go to Dover and take the ferry but decided to stay and take the train. Was not a bad wait but no information given and I was travelling with two dogs. They called my ticket but we then waited for an hour with no information. Your staff are great they had to deal with some very frustrated people. Finally boarded 3hours late but 35 minutes later on my way. It's a good service with good people.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Susan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Your service"

Positive
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Robert%20peta who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Channel tunnel "

Fantastic experience. No queues either side. Quick. Easy. Perfect.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Alan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent service"

-
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Nikolaos who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very efficient "

Price is high if turn up withno reservation. Very good staff. Friendly & helpful v Everything very efficient.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Christina who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great service"

Great for popping over to france, picknic in the car made the time wizz by
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Zoe who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Satisfied customer"

My first time on the Shuttle and I was impressed by the slick and efficient process with Direct Ferriesfrom start to finish. Booking was easy and at a reasonable price. Staff were professional with good communication before and during the journey.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jacqueline who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Just so easu"

We had such a great experience. I am route a nervous driver and it could not have been any more straight forward or easy. Will definitely use again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Isobel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick, convenient and stress free"

The Eurotunnel is the way to go! Easy to book,and good communications. Staff at the terminal are terrific and the journey is a pleasure.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good service"

First-time travelling on the Euro Tunnel. Very quick service. Will definitely do it again!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Thomas who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very good and fast "

Very good fast and flexible
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ibrahim who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Prompt delivery UK to France "

I did like the service. Everything was good and very well organised. Quick checking in, boarding and prompt delivery to the other side. Highly recommended in terms to save time. It's only 35 minutes trip to cross the La Manche.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Kirill who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good with some points"

Service was pretty good but we had to wait a lot
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jason who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easy Rider"

Used tunnel several times and it’s so easy. Tried ferry for return and got delayed Will always use the tunnel in future
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Duncan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"trip home from france"

The trip was simple and easy as usual
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Rosemary who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Travel with ease"

It just works very well! And takes the hassle out of travelling from continent to uk.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Craig who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Calais to Folkestone"

Really good service with no long waiting at customs. The only issue, was getting direct to Calais Euro points as sign posts are small and it directs you all around the industrial sites first, which I guess was to promote the duty free shop! Staff should also encourage people to keep their kids close to their cars whilst in the tunnel. Kids running wild and sometimes it’s nice to have a 50 winks, or at least the opportunity!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Victoria who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Abortive trip"

Unfortunately we never made the crossing. When we arrived at Folkstone we were not allowed on the Shuttle because our car is powered by Bifuel: it runs on petrol or Autogas (liquid propane gas). It would have been helpful if there was some mention of this at the time of booking.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Julian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
" Trip to London last week."

We booked a trip to London, leaving on sundaymorning and coming back on wednesdayevening on the shuttle and we had twice a perfect crossing, we could even sign in for an earlier train without any problem. Everything went fine, no delays... ‘Chapeau’ for le shuttle we say in French.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Tony who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Delayed both ways"

Because of the extreme weather we experienced delays at both ends of the tunnel but felt everything was done at the time. We travel with dogs and on these occasions it would be nice to have a closed in area where we could sit with our pets and get a hot drink. The weather was freezing and leaving pets in cars is not a good option.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Andrew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"unplanned trip"

We had to make a very last minute trip to england and it was very esy to book the train on my phone whilst travelling to Calais
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

Dont use that crossing very often & had forgotten just how simple / quick it is, when you say 35mins crossing thats exactly what it takes, Not like some of the ferry companys who say crossing time 2 hrs & then the vessel hasent even reached the outer habour wall in Dover, it then has to turn for unloading, secure the ship for disembarkation, I think you could put another 40mins on top before you start your journey, Not just a one off but every time. I have fallen in love again with Eurotunnel & will be using it much more often in the future, Thank you.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick Travel"

Crossing the channel at this time of year by the tunnel is an obvious choice, especially as the price difference is negligible. Everything is well organised, even if my trip was a little delayed, but the crossing and disembarking is so much quicker.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Richard who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Check in is easy - if you know how!"

Having carefully checked my on-line booking documents and re-read "no tickets or boarding cards required", upon arrival all but one of the booths said "Ticket Holders"! After queuing at the one manned booth the lady was very efficient and our journey was quick and easy. I recall from several years ago there was some automatic registration number recognition that made check in simple, I suspect there is something similar now, but please can you clarify the "ticket" instructions either at the booths or on-line.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Andrew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent "

Super fast and super good
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Mihai who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great fast service"

Easy fast and a novelty, i really enjoyed the trip. Directferries was my best option for booking. I tried the eurotunnel website, but it didn't work and I'm still trying to get my money back. Directferries all the way...
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Vincent who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"UNBELIEVABLE!"

We arrived just before departure time, our departure time, however the trip through the cones seemed to go on for far too long, if I were towing my Caravan I would not want to do it!!! It's a mine field of chicanes not good for anything more than an "normal" sized car. However the trip and staff at the loading plant are and were fantastic. So helpful, informative and willing to help if you have not bee on this train before.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"very fast"

very fast
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Daniela who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

Train punctuality: Very Good Quality of catering: Very Good
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Not happy"

Booked euro tunnel with direct ferries and am disgusted we are still waiting for a reply as 3 hrs delayed that made our connecting travel missed causing our sons xmas disney trip to be spent in dunkirk .
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by William who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel "

The train was very fast. The staff been very polite. There was no time or space for restaurant like ferris. But totally was perfect.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Pardis who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Punctuality"

Train was an hour late on the way out and half an hour late on the way back. Had to sit in the car and wait as we were sent straight to the loading car park and not able to visit the terminal. Would have been quicker, cheaper and more relaxed by ferry!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Train travel."

What more can we say ,fist class service .
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fast crossing"

Very fast way to cross to and from UK in your own car.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Shuttle 28th December 2017"

Experienced yet another delay, I have only travlled a couple of times on this route and disappointingly both journeys have involved train malfunctions. If it wasnt for having the dog with me I would use the ferry as I have always been lucky to avoid delays on P & O or DFDS plus it is cheaper. As two of my vehicles running on zero emissions lpg I am also excluded from using the tunnel, so have got used to ferries.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Robert who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Trip to the UK"

We had a extremely good trip on the Euro Tunnel, we got there early and they put us on the first available Train, which was excellent and help to get to our destination much earlier and we say thank you
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"excellent "

excellent service
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Samier who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent "

Excellent service very quick and easy
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Rude staff"

Long delays. The staff in the train were impolite and seemed as though they didn’t want to be there. The toilets didn’t work and when I asked a member of staff he told me to look at all the bathrooms in the train, which I did, but when i came back to my car he opened a toilet for a young female. It seems as though the person was discriminating against me.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Karim who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A trip with the Eurotunnel"

On Friday the 15e December I came back from Bristol. Because of the traffic and the rain I was maybe a half hour late at the gate. My schedule was 18.70 hrs and I arrived at 19.15. They put me on a train for 22.50 hrs. By the time for boarding they postponed this to 23.47 hrs. At 24.00 we went boarding but we waited in the cars on the parking lanes for another hour untill 01.00 before we entered train. Afterall It was 6 hrs later as scheduled. The next time I try to avoid this train and take a ferrie.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Gerard who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Yet again"

Firstly let me say that available staff are always polite and good to deal with. In the last few years 4 out 5 times the trains were always delayed. Why we persist in what has usually been a more awkward and time consuming journey I do not know. This time it was the day after some snow. Why trains are so affected I do not know. Website had not been updated for over 18 hours so no idea if delays. Arrived and having had to go into the centre to hind out what was happening was told there was only a half hour delay. Website still showed 6 hours delays for cars. People in vans and bigger were in the centre having been there for 12 hours plus. We drove onto the train as we listened to radio 2 broadcasting tunnel official advice not to travel and rebook as delays were still 5 hours from france 6 from UK. We drove onto the train amongst the least number of cars I have seen attempting to travel. I just do not understand how the tunnel gets away with it. If it was an airline or commuter train compensation would be involved, but no sign here despite significant profits, dividends and bonuses! Think long and hard cos the cost premium does not materialise into a premium service.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great service"

Booked for a work trip to the Netherlands with a high car - high cars had a delay of 3-4 hours the evening before the trip, managed to change the booking for a low car at no extra cost which was susprising, given the cheap cost of the ticket initially. Very good service! Cant fault it at all. WOuld 100% purchase from directferries again. Thanks
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Delay on 11 December 2017"

We experience the worse delay of 6 hours on 11 December 2017. We had a difficult time because of the children travelling with us. The trip was stressful for us. I felt that it was unfair for me and my family travelling with me. This is because I missed all my appointments the next day and if this was our fault for not been on time schedule, I will be ask to purchase new ticket which has happened in the past. I believe that we should have free return trip voucher. This might be a way of satisfying some customers.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Sekou who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Sordid facilities, long delay, expensive."

Why is the service area on the French side so crap? There was a 2 hour delay and the service area was completely packed with not enough seating and huge queues. The service area is the size and quality of a very small motorway services. These delays are quite common so they should have allowed more space. It should be bigger and why are there no covered walkways from the vast car park? It was pouring with rain and we got soaked. Also, how can they justify charging e3.50 for a newspaper when the UK price is £1.80? The ferries charge the UK price! Altogether a horrible experience
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Hold up at calais"

Outgoing trip went smoothly and on time - return trip was absolutely awful. Upon arriving at the port at 20.30pm we were Told initially to expect a 1 1/2 hour delay, after 1 1/2 hours, ready to go, it was extended to 3 hours, then 4, then we went to queue and eventually departed at 5am. No explainations other than it was a repercussion of earlier delays the day before. We wandered how our outward train was, therefore, on time? We have since heard there was a problem. Honesty is the best policy. This has left all the travellers tired, problems for work the following day, disgruntled and disbelieving. 3 Staff on the counter - armed only with a ‘fob the travelers off’ clause...no staff of authority moving around the building apologising not reassuring people. No complimentary drinks nor food until 4 hours later. Costly to travellers and a thoroughly poor show.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Allison who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Shocking Delay!"

We had no issues on our trip from Folkestone to Calais and everything ran smoothly. But on the return journey when we checked in they advised that there was a 60min delay. When we arrived in the terminal we were told it was 180min in the end the delay was 6 and a half hours. We had checked in with hundreds of others and couldn't go anywhere it was minus temperatures and we had to keep our cars running to stay warm. We were given conflicting information all the time and no one knew what was going on. The staff were not truthful about the length of the delays and handled the whole thing appallingly. I have contacted the complaints department and it has been a week and I have not heard anything from them. What a pity the fastest route across the channel can't look after there passages when things go wrong. I would give no stars for train punctuality and staff competence if it would let me!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"first time I drove through the eurotunnel :-)"

generally, everything was great with one remark: on the way back, the service did not close the bulkhead doors.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Mariusz who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"trip back to england"

l have been through the tunnel about 5-6times,this time there was a problem with the train but it was only delayed for about 15mins,so as usual it was very good.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Philip who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"quick hop to France"

excellent Price
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by James who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Euro train"

First time and very impressed
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Tina who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"sleak"

fantastic journey
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Elizabeth who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A Great Service"

The Channel Tunnel is still the easiest way to cross the channel. It is quick, clean and convenient. Unlike the ferries, you do not leave your pets in the car on their own. It takes around half an hour and you barely know that you are moving. It is easily the best way to cross the channel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Kenneth who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Overpriced "

Charged 237 euros to go England, 220 to come back to France. Joke!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Jesus%20david who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Our Trip"

Our trip went extremely well and smoothly apart from the delay of about 27 minutes in departure from Calais. This certainly is the way to cross the Channel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great crossing."

As usual, swift efficient crossing. Do it often and very rarely suffer problems.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Martin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very good condition and very nice transportation "

Very good condition and very nice staff and transportation
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ionut%20ciprian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Too exspensive for my Veichle class"

Smooth trip, no hold ups, could do with being cheaper. I took a transit size van on a pleasure trip I'm not freight should be same price as a car
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Wayne who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Beware"

This service is great as usual, but don't got thinking you can just turn up and go, it will cost you far more. It is better to stop in the entranceway and book on line, don't forget to get a ref number from your usual booking service. This will save you from the rip off price they charge if you don't book in advance, it only takes a short while to do.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Dan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"elderly/frustrated"

One and a half hour delay at Folkestone end of tunnel. Waiting area full of lengthy queues and irritable people. The delay messed up our travel plans for the day which resulted in us, tired and hungry looking for overnight accommodation in a town we had not planned to stay overnight.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Delia who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easy travel "

I travelled with two dogs for the first time and the process and organisation was smooth and easy.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Antony who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Trip review"

Enjoyed my trip my trip to Brussels. The service was brilliant , the staff were very friendly and polite. I would definitely recommend it to my friends and relatives. However in terms of punctuality, the outward train had about 40 minutes delay.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jean-jacques who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel Crossing"

An easy to use booking system, only held up by the extra security.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Delays and cancelled trains - sadly usual for this time of year! "

Sadly whenever we return during the summer months i.e. School holidays it's the same issue, delayed and cancelled trains - after all these years you would have thought this issue would have been sorted out. This time it was a 50 minute delay, but has been as bad as 3 hours in the past. Unfortunately once you join the queue there is no where to buy drinks and we were told to go straight through as our train was leaving shortly ( if only!) so had no chance to use the toilets or buy drinks/food. Once you are on the train the journey is a good service, however blocked toilets were again an issue - are they ever repaired? Eurotunnel is such a great service when working properly, but would discourage anyone from travelling during peak times, the system for whatever reason can't cope - its such a shame.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Leslie who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"oh my!"

arrived at Folkestone appropriate time only to find the booking was back to front, depart Calais return Folkestone!! very costly booking as had to pay over £300 for Eurostar ticket, used this site by complete error never again!!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Slow queus - wasted money"

Early train from Folkestone to Calais was as expected and smooth. Calais to Folkestone was rubbish since I paid almost £100 more vs the ferry for the tickets to save time. Arrived 45 min prior to my scheduled train and just stuck in queues for 90 minutes and got on a much later train. Hence, didn't save any time vs the ferry.... maybe even worse off so just wasted money and faced frustration queuing, problems with our ticket machine... Possible the first and last time taking the tunnel unless the price is about the same as I have now heard similar stories from friends. Rather do a stroll on a slow ferry than stuck in a car trying to get into a train.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Tobias who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Recommended"

Took the (expensive) flexi+ option and it worked a treat. Very easy process. Some delays with engineering works (in both directions) but not the operators fault. Thoroughly recommended
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"eeeeeasy!!"

Long time looker, first time traveller. What an incredibly easy and stress free way to travel. Could not have expected or wanted for better.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by DJW who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Book our ticket other way around"

Instead of going to Calais they book as from Calais. It was pain, we have to buy different ticket and it's more expensive until now we haven't received the refund. Train was very late it took us 6hours waiting both trips. Unorganised.. never again
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Happy costumer"

We arrived earliear and we were asked if we want to take the first train , which was so unexpected as our travel was from one day to another and a trip earlier gain us one hour of our trim with 5 months and 3 year old ! Thank you , we were very thrilled !
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Elena who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great!"

Exellent and so quick
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Tsvetomir who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"help at the Folkestone office"

The office staff were very helpful because I had problems getting to the station at Folkestone and unfortunately missed my train time, they worked very hard to get me on the next available train rather than accept the computer originated time which saved me 3 hours. Thanks a lot to the lady in the office. The departure area was very busy and there were long queues at the refreshment bars.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Not great"

Train was 90 minutes late
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Same as always"

Reliable fast flexible.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great trip"

Enjoyed the shuttle from Folkestone to calais, but really disappointed at calais. Singling my car out due to my name being mohammed to search my vehicle for explosives.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Kamran who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Shuttle"

Fantastic service and was even put on an earlier train on the way back due to arriving 2 hours early, even with the standard ticket. Will definitely use the tunnel again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Pamela who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel return trip"

Travelling with pets is so much better than by ferry. There are dedicated exercise areas for dogs and all the staff on both sides were helpful and friendly. Will definately choose the tunnel over ferry next time we travel. Only problem was that the return train was quite 'rocky' travelling. You could really feel it moving side to side which didnt happen on outward journey which was smooth.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"On the french side couldn't run a P*** up in a brewery"

I was directed to the wrong boarding lane. When I approached a member of staff I was rudely told that I had arrived late (which I had not) and therefore directed to the wrong lane. Behind me vehicle were arriving in the correct lane which had the same boarding code as my vehicle. When I pointed out that I am disabled I was told that if I didn't need a wheel chair I was not disabled. NEVER AGAIN!!!!!!!!!!!!!!!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Michael John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Late as usual"

The train was over an hour late which happened many times in the past and we turned up very early. Really frustrating waiting there for 3 hours instead of making progress with the long journey.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Patrick who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Day Trip"

Much easier and quicker than the ferries, great experience and gives you so much more time to shop.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Roy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fast and Efficient"

I would take the Eurotunnel over the ferry boat anyday. Very efficient and very fast. I stayed in my car for the whole 30 minutes, therefore cannot comment on the facilities.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ingrid who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Delays"

This was my first experience with the car train. I enjoyed it , however I was not impressed by the delays going both ways. The facilities became overcrowded with the backlog. With wait and the travel time it would have worked out faster using the ferry and a lot cheaper. I will not be traveling on it again, but will use the boat ferry service. The toilets on the train on the return trip were not functioning, poor inaction to repair!!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by George oriel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"The best place to break down on holiday!"

Our car broke down at the top of the loading ramp. The on-site rescue guys were brilliant and made a holiday nightmare a whole lot easier to deal with. We were re-issued with a ticket to travel on a later crossing. Staff were brilliant.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"4.5 Hour Delay"

Need I say more? A four and a half hour delay is a substantial delay to make up when travelling by road to Spain. Expected better service and info from Eurotunnel
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fast service"

Great fast and effective but there are not enough toilets
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Why Bother with the tunnel"

Arrived 2 hrs early due to clear motorways, sent to waiting area for 2 hrs wait (£112). At first call left for train borded train 35 mins early, train was then delayed, left 30 minutes late, sat on train in car for 1hrs 35mins Ferry takes (1hr 30mins) (£100) . Had we taken the P&O we were going to book we would have been in France earlier as when you arrive early you get on the next Ferry if possible. A rubbish service for lots of money and nowhere near as smooth as the boats. I really don't know why people bother with it, it's over priced and over rated
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Martin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"July 2017 "

Very Good Service. Crossing takes only 35 mins. Trains always on Time.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jonathan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Passport delays"

Our trip out Folkestone-Calais was very smooth, all ran to time and was all very easy. Coming home was a different matter. We arrived 1h 45 before the scheduled departure time (it says "check-in time from 45 minutes" on the ticket). We queued in a painfully slow-moving line of traffic for 1h 30 to get through the passport control. There were only four booths open (out of a possible10) and this was a Saturday morning on one of the busiest days of the year, so we couldn't understand why they did not have more border police on duty. The main hold-up seemed to be caused by the British police, not the French ones. There were signs to say that additional security checks were being undertaken, but that didn't account for the very slow processing of the cars or the lack of personnel. We got to the queue to board the train, but were stopped just before driving on and told that it was full and we'd have to wait for the next one. Once on board, we needed loos, but about half of them were out of order and long queues had formed outside the others. So, all in all, it was a very unsatisfactory experience. If these are the problems at the border in 2017, imagine how bad it is going to be after we leave the EU!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick & Almost Easy"

A day-trip: Outbound - Arrived early at Folkestone & was promptly put on earlier Train - excellent. Return - Arrived early at Calais & was promptly put on earlier Train, but it was delayed without explanation & departed some minutes later than original booking - not excellent, but hardly an issue except for no Info on reasons for delay. All-in-all quick service & very nearly trouble-free.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Raymond who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Slow boarding"

It takes ages before you board the train around rougly around min. 45 mins before immigration bith ends I prefer ferry its take 2 hrs but less time waiting to board..
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Priyankar who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Not Very Impressed"

Trying to book a crossing via the app or website is a total joke, it wouldn't let me login using the correct credentials multiple times so I had to checkout as a 'guest' and try and add my booking to my account at the end, by the time I got it to work the fare had magically increased from just over £100 to £186! Took me over half an hour to complete the booking and cost me £80 more because of how bad the experience was. As for the crossing itself, well apart from a toilet there are no facilities to my knowledge, so a bit pointless asking about these.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Edward who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Diabolical Service from Eurotunnel"

An awful outward journey. Arrived on time for 07.50 am train and told to go to service area and that there was an hours delay due to an "incident" in the tunnel. Was called to go to the departure area after about 40 minutes and did so. Waited and waited for ages, no information given by Eurotunnel. and some cars etc were getting away. A young lad who had only been with the company 3 months was at the head of the queue, but couldn't give any information as to when we were likely to depart. Can't blame him as he wasn't told anything. He did well under the circumstances. All he knew was that one tunnel was closed and that there was only 3 trains an hour each way. We eventually got on a train that departed at about 11.30 am. Abysmal communication and total lack of information. Very poor customer service within Eurotunnel
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Phil who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Unpleasant experience"

Our crossing was booked for 3.20 pm. One hour later, still queing and not been given any explanation, apologies or reasons for the cause of the delay. Many other people were as frustrated as we were. We were very dissapointed in the service and feel compensation, and apologies are in order, especially as this delay caused us numerous problems when we finally arrived at Folkestone. Helen and John Keen Nottm
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Reliably good"

Our last trip with eurotunnel was the usual stress free and comfortable experience. The ports offer us everything we could want (maybe catering could be improved though with healthier options! )Staff in particular were friendly, helpful and charming on both sides. Price this time was very competitive with the ferry.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Virginia who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Pain free"

What an easy way to travel. Number plate recognition made it so easy both sides. Facilities great uk side, poor French side. The Starbucks U.K. side was reasonably priced.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Scott who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very good service "

Very cheap and fast and very good organized .
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Daniel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great!"

Great experience. We had two low clearance cars and it was a nice experience
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Santiago who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good service"

Good service, efficient and simple.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Shuttle"

The experience was positive. Checking in was straightforward. Staff helpful. Only blip was a blockage of vehicles through the passport checks. Thank you
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Christopher who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easy breezy "

For this American's first time across the Euro Tunnel, I found the process to be fairly straightforward and easy to do. We booked our travel across to France a week or so early, and just followed the signs up to the staging area. Entry into the train and subsequent travel to France was orderly and quick. Would recommend if you want the quickest way to drive to the Continent!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Vanessa who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Rip off"

I arrived at Folkstone ahead of my scheduled departure time and at the check in kiosk was offered a slot on the very next departure if I paid an extra £27. I chose to pay the extra and leave earlier than scheduled. Once in the que waiting to board they announced a delay in departure! So I paid to leave earlier but in fact did not leave earlier. There was no offer of a refund - nothing. This is a straight out rip-off and I want my £27 refunded.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by William who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Checked in over an hour before departure, charged a late fee!"

I arrived at 1:42pm for a 3:09pm departure and I had to pay a 4GBP late check-in fee.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Fred who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A Trip through the Tunnel on the 16e of June at 21.20"

We left on time for a normal quick crossing through the tunnel. At a certain moment, somewhere half way, there came a sharp smell of burning material out of the ventilation system into the train. With the car windows half open as advised, verybody smelled it. Behind me was a young couple with a kid on their way for a holiday Than the train was slowing down. At a certain moment came the announcement that the controllroom had ordered to slow down. Why? Finally the train stopped complete and for a short moment all lights went out. Looking through the window of the train I saw the concrete wall of the tunnel. Than we slowly step by step moved again in the direction of France where we after 1 hour reached our destination. Can I advise anyone to take the train? I don't know, it is hard to say. We never knew how far we were from desaster.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gerard who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Super service"

I was thankful for the shuttle it was a very windy day and I was really grateful I wasn't on a ferry ,, they even allowed me to go earlier than my booked crossing .... the only minus was some idiot decided to fall asleep in his car as we due to unload at Folkestone and sitting on a motorcycle in those fumes was a very worrying several minutes 😳🤔
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Tony who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Well done but delayed both crossings"

Great customer service from direct ferried. 15 mins delay outbound, 60 mins on return journey
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick and efficient "

We were over an hour early for our designated train but were able to get on an earlier one with no trouble. Automatic check in was a little daunting initially but worked well. Loading was quick and efficiently done. If you want to get home quickly this is the route to take
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Lesley who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Train"

Been delayed for 10 hours, very disappointed
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Janis who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Day trip "

I always used the ferry but for my last 5 trips I have used the train. The train is so much easier and quicker highly recommend
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Christopher who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Seamless Transfer"

Way out managed to get a train 90 mins before the one I booked, way back the same. Nice for EuroTunnel to not charge for this as I would have expected.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by William who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"my direct ferries trip"

Cheap, fast and easy!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Mike Harvey who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"LE shuttle "

Excellent
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Not cheap, but fast"

If you want to travel by train, be sure to book in advance, because it becomes more expensive with fewer days to go. It's a nice way of travel and far more faster as with a ferry. From arriving at the gate till leaving the gate at your destination, it's very fast. When you arrive, You will be welcomed and directed to the train. Not lang after, the train leaves and with 20 minutes you are on your destination. Leaving the train is very quick and easy. Overall, when compared to a ferry, it surely is 3 hours shorter !!!.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Rutgerus who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"excelent"

excelent
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jozef who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Direct ferries is the best"

I recommend Directferries because is the best
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Cristinel Bebe who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Coach conversion/ camper van trip"

Booked a trip on the tunnel via Direct Ferries for this trip it was the cheapest way I found to go and it went without any problems I would definitely book with them again many thanks Direct Ferries
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Stephen who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good "

Very good as usual
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gary who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"everything went smooth"

everything was fast and smooth,i recommend eurotunnel for everyone
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Artur who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Euro tunnel- Easter "

Efficient service
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Adam who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Enjoyable"

Fun, easy, convenient, friendly staff, great service, excellent and would recommend and use again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Azool who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel "

Zeer snel en rap in Engeland Goed personeel en dergelijk
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Stefano who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good service "

I enjoyed my trip. Timing of crossing 35 minutes was great for me and I hope to travel in the future through the eurotunnel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Sekou who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Unexplained delays - why not communicate?"

Our recent day trip to Calais was marred by the fact that although we arrived in a good time and were imediately directed through to the waiting lanes, at no point during check-in or while we were waiting to board was it explained to us that there would be a delay which turned out to be a whole hour - which was a big chunk out of our planned day. There was one bland apology for the delay repeated on the screens but no proper explanation of what was delaying us until we were on board waiting to depart, when another repeated voice-over message informed us that the the delay was owing to "technical reasons". Whether it be a security alert or an operational/mechanical problem, travellers are so much happier if operators would only keep them informed rather than left in the dark wondering if and when they will travel. To be fair, eventually a charming young French operative approached every car offering us voucher enabling us to return later than the crossing reserved, but by then we had already been delayed by an hour and were cross. The return journey was flawless and we otherwise like the price and convenience of the Chunnel - but communication issues need to be addressed to keep customers happy. Incidentally, the carriages, both interior and exterior, are beginning to look a bit tired and grubby and in need of refurbishment - I remember when this was a sparkling new service. The outsides of the carriages were filthy.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ralph who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
" A good way to travel to France"

We always choose the best value route whether it is one of the ferry operators or the tunnel. This time it happened to be the tunnel. As there is only one choice if you want to go by tunnel there is the possibility that complacency may creep in to the organisation. I am pleased to say this is not the case. The terminal area is very pleasant and clean. The boarding and tunnel staff are very efficient and friendly. All in all a very good service.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Daniel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very satisfied customer"

Having used the Euro train 4 times now, 3 times within the last 3 months, I can highly recommend the use of it to all my family and friends and anyone wishing to travel to and from the UK into Europe. The 30 minutes journey as I slept was enough to revive me for my long journey south of France. The cost is well worth it for such an ease of travel without stress in the comfort of your own vehicle.... For me personally I cannot fault it. See you soon Euro Tunnel and thank you.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Randall who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"tunnel 1st time"

Excellent! No hassle, clear instructions, easy access and on this trip was cheaper than the ferry! Will always use this in the future, forget the boats and hanging around on the jetty waiting to board ferries.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Delays about more than 3 hours!!!!!!!"

We was so tired and supposed to be in half hour back to the UK not in more than 3 hours, that's why we choose it!! In the end even if the ferry is 2 hours or 1 and a half I choose that one, much cheaper and do the job! Never again!!!!!!!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Andreea who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great service"

Best way to travel to France.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Billy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel crossing"

We recently travelled from France to UK by Euro Tunnel. I would like to make you aware of of that although our train had only 2 carrageswtrh max 6 cars,We as disabled blue badge holders, displayed were first to board only to find the toilets were in the carriage behind and very difficult to access due to the, dividing doors being very hard to get through with arthritic hands! On the return trip the toilets were dirty the rubbish reptical ? ie. Paper towel and other items as used hot drinks overflowed along with the hot drink liquids were overflowing on the floor! The toilet door was not possible for me to lock as it was very stiff Bearing in mind the price of this service I feel that these issues should be addressed!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel crossing"

We recently travelled from France to UK by Euro Tunnel. I would like to make you aware of of that although our train had only 2 carrageswtrh max 6 cars,We as disabled blue badge holders, displayed were first to board only to find the toilets were in the carriage behind and very difficult to access due to the, dividing doors being very hard to get through with arthritic hands! On the return trip the toilets were dirty the rubbish reptical ? ie. Paper towel and other items as used hot drinks overflowed along with the hot drink liquids were overflowing on the floor! The toilet door was not possible for me to lock as it was very stiff Bearing in mind the price of this service I feel that these issues should be addressed!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel crossing"

We recently travelled from France to UK by Euro Tunnel. I would like to make you aware of of that although our train had only 2 carrageswtrh max 6 cars,We as disabled blue badge holders, displayed were first to board only to find the toilets were in the carriage behind and very difficult to access due to the, dividing doors being very hard to get through with arthritic hands! On the return trip the toilets were dirty the rubbish reptical ? ie. Paper towel and other items as used hot drinks overflowed along with the hot drink liquids were overflowing on the floor! The toilet door was not possible for me to lock as it was very stiff Bearing in mind the price of this service I feel that these issues should be addressed!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel crossing"

We recently travelled from France to UK by Euro Tunnel. I would like to make you aware of of that although our train had only 2 carrageswtrh max 6 cars,We as disabled blue badge holders, displayed were first to board only to find the toilets were in the carriage behind and very difficult to access due to the, dividing doors being very hard to get through with arthritic hands! On the return trip the toilets were dirty the rubbish reptical ? ie. Paper towel and other items as used hot drinks overflowed along with the hot drink liquids were overflowing on the floor! The toilet door was not possible for me to lock as it was very stiff Bearing in mind the price of this service I feel that these issues should be addressed!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel crossing"

We recently travelled from France to UK by Euro Tunnel. I would like to make you aware of of that although our train had only 2 carrageswtrh max 6 cars,We as disabled blue badge holders, displayed were first to board only to find the toilets were in the carriage behind and very difficult to access due to the, dividing doors being very hard to get through with arthritic hands! On the return trip the toilets were dirty the rubbish reptical ? ie. Paper towel and other items as used hot drinks overflowed along with the hot drink liquids were overflowing on the floor! The toilet door was not possible for me to lock as it was very stiff Bearing in mind the price of this service I feel that these issues should be addressed!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel crossing"

We recently travelled from France to UK by Euro Tunnel. I would like to make you aware of of that although our train had only 2 carrageswtrh max 6 cars,We as disabled blue badge holders, displayed were first to board only to find the toilets were in the carriage behind and very difficult to access due to the, dividing doors being very hard to get through with arthritic hands! On the return trip the toilets were dirty the rubbish reptical ? ie. Paper towel and other items as used hot drinks overflowed along with the hot drink liquids were overflowing on the floor! The toilet door was not possible for me to lock as it was very stiff Bearing in mind the price of this service I feel that these issues should be addressed!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel crossing"

We recently travelled from France to UK by Euro Tunnel. I would like to make you aware of of that although our train had only 2 carrageswtrh max 6 cars,We as disabled blue badge holders, displayed were first to board only to find the toilets were in the carriage behind and very difficult to access due to the, dividing doors being very hard to get through with arthritic hands! On the return trip the toilets were dirty the rubbish reptical ? ie. Paper towel and other items as used hot drinks overflowed along with the hot drink liquids were overflowing on the floor! The toilet door was not possible for me to lock as it was very stiff Bearing in mind the price of this service I feel that these issues should be addressed!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel crossing"

We recently travelled from France to UK by Euro Tunnel. I would like to make you aware of of that although our train had only 2 carrageswtrh max 6 cars,We as disabled blue badge holders, displayed were first to board only to find the toilets were in the carriage behind and very difficult to access due to the, dividing doors being very hard to get through with arthritic hands! On the return trip the toilets were dirty the rubbish reptical ? ie. Paper towel and other items as used hot drinks overflowed along with the hot drink liquids were overflowing on the floor! The toilet door was not possible for me to lock as it was very stiff Bearing in mind the price of this service I feel that these issues should be addressed!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel crossing"

We recently travelled from France to UK by Euro Tunnel. I would like to make you aware of of that although our train had only 2 carrageswtrh max 6 cars,We as disabled blue badge holders, displayed were first to board only to find the toilets were in the carriage behind and very difficult to access due to the, dividing doors being very hard to get through with arthritic hands! On the return trip the toilets were dirty the rubbish reptical ? ie. Paper towel and other items as used hot drinks overflowed along with the hot drink liquids were overflowing on the floor! The toilet door was not possible for me to lock as it was very stiff Bearing in mind the price of this service I feel that these issues should be addressed!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel crossing"

We recently travelled from France to UK by Euro Tunnel. I would like to make you aware of of that although our train had only 2 carrageswtrh max 6 cars,We as disabled blue badge holders, displayed were first to board only to find the toilets were in the carriage behind and very difficult to access due to the, dividing doors being very hard to get through with arthritic hands! On the return trip the toilets were dirty the rubbish reptical ? ie. Paper towel and other items as used hot drinks overflowed along with the hot drink liquids were overflowing on the floor! The toilet door was not possible for me to lock as it was very stiff Bearing in mind the price of this service I feel that these issues should be addressed!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel crossing"

We recently travelled from France to UK by Euro Tunnel. I would like to make you aware of of that although our train had only 2 carrageswtrh max 6 cars,We as disabled blue badge holders, displayed were first to board only to find the toilets were in the carriage behind and very difficult to access due to the, dividing doors being very hard to get through with arthritic hands! On the return trip the toilets were dirty the rubbish reptical ? ie. Paper towel and other items as used hot drinks overflowed along with the hot drink liquids were overflowing on the floor! The toilet door was not possible for me to lock as it was very stiff Bearing in mind the price of this service I feel that these issues should be addressed Also if you have disabled passengersthereneedstobespace between the cars for them to get throughout the other side of the car! When the train is moving this was a very difficult and dangerous situation ! The hand railes stop every few metres and walking was extremely difficult,again in order to access the toilets -----
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel crossing"

We recently travelled from France to UK by Euro Tunnel. I would like to make you aware of of that although our train had only 2 carrageswtrh max 6 cars,We as disabled blue badge holders, displayed were first to board only to find the toilets were in the carriage behind and very difficult to access due to the, dividing doors being very hard to get through with arthritic hands! On the return trip the toilets were dirty the rubbish reptical ? ie. Paper towel and other items as used hot drinks overflowed along with the hot drink liquids were overflowing on the floor! The toilet door was not possible for me to lock as it was very stiff Bearing in mind the price of this service I feel that these issues should be addressed Also if you have disabled passengersthereneedstobespace between the cars for them to get throughout the other side of the car! When the train is moving this was a very difficult and dangerous situation ! The hand railes stop every few metres and walking was extremely difficult,again in order to access the toilets -----
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Day out"

We booked Eurotunnel for the first time to accomplish a day trip to Calais. We arrived early which was somewhat lucky as we were confronted by an automated machine which required an assortment of information including the bank card used to book the trip. Luckily there was a human about who guided us through the process Having passed this test we were offered a space on the earlier train. Great. We now had to locate the trains whereabouts for us the signage was not very clear however find it we did and we enjoyed the 20minutes plus we waited to board. Once on board we again waited for whatever only to depart 5minutes earlier than we were originally supposed to Returning was a tad easier at Calais better signage in someways but we still found d ourselves directed to a waiting with no information available. Seems one has to fend for themselves I eventually found another human hiding in a small shack who confirmed we were where we should be That said it was a learning curve and the next time will be slot easier. I hope
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Hobgoblin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Direct Ferries "

We always use Direct Ferries as it's easier with the dog to travel to and from the UK and it's always a good price plus the fact if you get there earlier than your time they still put you on the next train so we would recommend this service to our family and friends.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Alan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunel"

It was the first time that I traveled with the Eurotunel and I found all the staff very professional, kind and helpful Thank you Eurotunel
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Hicham who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"PERFECT CROSSING"

Was my first time on the shuttle, booking with Direct ferries was easy and everything went to plan at the terminals, I will use again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Dave who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"PERFECT CROSSING"

First time using the shuttle very easy to book and everything went to plan at the terminals,and trains were on time,will use again
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Dave who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

everything was ok as usual
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ivana who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Using channel tunnel "

We used the tunnel this time from France to U.K in December . And then return from U.K. To France in January As this is only the second time we have used the train it was stress free and quick which is what we wanted this time of year as it cuts down the crossing time. However we do normally use the ferry as much cheaper and if time is not important we do enjoy it more.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"easy travel"

very easy quick and secure
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Linda who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"One way good, one way bad."

It was intended to be a finely tuned round trip to the Netherlands returning same day. Outbound @ 04:30'ish the experience was good. However the return was not good. At the Calais terminal @ 17:00'ish the "C" and "D" ticket holders were called simultaneously. A couple of minutes later the 'call' was reversed but too late to stop a considerable number of cars proceeding to loading. There then followed a 90 minute delay due to "excessive traffic leading to the suspension of Flexi ticket changes and departures" . How can you have "excessive traffic" ? You know how many vehicles fit on a train, you know how many trains you run per hour. Therefore "Excessive traffic" is not a credible excuse for sloppy administration.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Kevin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Inexpensive & Quick Trip Under the English Chanel"

My family has never traveled across the English Channel. During a Christmas trip from Germany to London, we considered the Eurostar Train, but found the expense to be incredibly high (more than $1,200 from Lille to London r/t). However, when we found that we could use Directferries to put our car (and family) on a train for a fraction of the cost, we made a reservation. For less than $200 round trip, and about 30 minutes (each way), we were able to "drive" from Germany to England and had a fantastic time! Our total drive time was about 6.5 hours each way and we were able to make stops and experience Dover, Canterbury, and the English countryside. Our trans-tunnel trip was quick, inexpensive, clean, safe, and ON TIME = EXCELLENT EXPERIENCE!!!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Toby who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Family visit"

The trip was smooth, i have some recommendation regarding the info toward Folkestone , the direction on the web and after booking is directed at Folkestone , but it was actually channel tunnel direction , not to Folkestone as instruction stated on the booking reservation . But for the rest it was good , crossing , fast and the services was great .
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jones who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fast and Easy"

Recommend to everyone. 100% Safe. Very polite staff and precocious service.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Andre who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Xmas trip "

This was my first venture by car to Europe . I was apprehensive . I found the trip through the euro tunnel fairly straightforward . Taking the wife and three children , we arrived at 9pm at Folkestone , very early for 2215 departure . I thought there might be delays . We cleared customs in 10 minutes and were offered the 2120 departure ! In 30 minutes we were in France ! On the return trip however there were long queues and it took us nearly one hour from the time we cleared customs to actually board the train . Overall , it was a great experience . I definitely would recommend it , despite the extra expense compared to the ferry , I think it is worth it . I would hate to think how we would have coped if the weather delayed the crossing esp with three children !
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Travelling with two cats"

Travelled with two cats. I was worried about long processing times but after reaching the port area in Calais I just took them to the 'pet office' where their microchips and passports were checked quickly. Cats and humans were offered a drink of water. 'Pet office' staff were very friendly as was personnel in the other areas. No checks on the UK side.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Oona Maria who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Efficient, enjoyable "

Normally we take the ferry across but since my dad, who suffers from dementia and vascular problems in his left leg, was traveling with us as the ferry would prove to be too much walking for him, we decided to take the euro tunnel. Loved it and enjoyed the efficiency. Because it was an evening before Christmas Eve, there were many cars and a mad rush to get on board. But it was all handled in a highly organized fashion
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Kim who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Channel Tunnel"

Being claustrophobic I was very nervous about the trip. Departed on time both ways smooth as silk. Connection onto the motorway brilliant.Will definitely do this way again. 10 out of 10.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jeffrey who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Day trip"

I booked a day trip to France on 20th December. The booking was easy, the procedure for boarding simple and rapid. All in all quite what you want. The return trip was equally straight- forward and what is more Le Shuttle allowed us to take an an earlier departure, which was what we wanted. I shall use Direct Ferries and Le Shuttle again. Many thanks
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John Jones who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good service"

Good quality of service.strongly recomand.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Danut who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Travel on the shuttle"

Fast and efficient
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"weekend trip"

Intially I was pleased to book a trip with Direct Ferries, because the price was a few pounds cheaper than booking direct with Eurotunnel, unfortunately it ended up dearer, when I checked my booking the evening before, I found that my ticket was to return on the sunday morning at 6.a.m.!! instead of in the evening at 18.00hours, we would ne ver have booked such an early return. I phoned up Direct Ferries to try and amend time, as I could not do it online, the office was closed. Eventually a very kind man at Eurotunnel rebooked me on the 18.00 hours, at an extra cost. I will never use Direct Ferries again, will allways book direct with the company.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Marilyn who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Smooth passage"

The crossing was simple on the return. We were offered a choice of crossings giving us time to stock up with food and newspapers. Easy access and exit. Outward journey marred by heavy security operation leavibg us no time for the same arrangements. With the ferry operators offering little by way of price or flexibility it was worth paying the extra cost small as it was.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Michael who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"eurotunnel"

basic and fast - just what we needed. toilet facilities not working on the train though. this is my preferred type of travel now to France
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Laura who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Paris weekend"

Good experience yet again on Eurotunnel. I use the tunnel maybe 6 times a year now having dispensed completely with the ferries. Just so much quicker & easier! Always get put on an earlier train for no charge which is great. Plus got some bargain booze at the Calais Terminal this trip. What's not to like :-)
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Dawn who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"delays"

again yet another delay of some 2 hours. this occurring too frequently and one questions the level of investment in maintenance and rolling stock
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Robert who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"delays"

yet again 2 hour delays on eurotunnel. this time allegedly a problem with the tunnel requiring and shut down and inspection. As a regular traveller on the tunnel I would question the ongoing investment in the company and maintenance generally
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Robert who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"inflexible"

I arrived at the port/railway station too early and hoped that I would be able to catch an earlier train, but, no, that was not possible, I was told - so I had to wait for 2 hours for 'my' train. A more flexible attitude would be nice. - The journey itself was fine, no delays or problems.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"calais to folkestone crossing"

No queues at all and as we arrived an hour early we were put on an earlier train
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Back to the uk"

The train was first class you would hardly know you were on a train,we made a cup of tea in our hymer motorhome sat down and we never got to finished it ,couldn't believe how fast it was,super.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Marshall who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Swift, efficient and professional service - highly recommend"

Visited Belgium for the weekend. And could not have been easier. 30 minutes after driving in to the shuttle carriage we arrived in France! And a few minutes later we were driving north to our destination for brunch in Brugge.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Duncan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"trip to the cotwolds. Fantastic!"

We took the eurotunnel.Never been so quick in traveling to Gr.Britain! Everything was flooding in eachother just like a piece of cake. No problems with tickets. Even when we came back,taking our tickets in Folkstone was really smooth! Corse it is still lot of money.But if time is money...... Thank you Direct Ferries, we will come back.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Leon who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Direct ferries "

We've used direct ferries before as they are reasonably priced and haven't had any problems also trains are on time and we get through with the dog without any problems would recommend to others.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Alan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"fast and efficient"

for me my experience is about speed rather than comfort. Fast and efficient service is what I am looking for and this service provides it. no complaints and I will use it again in the future.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le shuttle"

The best way to cross over from France Uk and backwords.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Stefan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great!"

Did not know direct ferries did Euro tunnel tickets and at such a great price!! I've already told a friend about it, he had booked a ferry for the same price but at a really inconvenient time. He'll be biking through you next time. Thanks.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

Very organised and punctual
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Customer care excellent"

Despite the difficulties staff must be experiencing at the current time (including impatient customers, as witnessed on this trip), every staff member we encountered was courteous, patient, helpful and doing their utmost under the circumstances.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Robert who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Traveling"

folkestone to calais Quick access everything and caught the earliest train. But came back from calaiis to Folkestone morethan 2 hours waiting in quiue because the member of staff who board in the train made a mistake by order. any way train is quick and fast. Thanks for reasonable fares.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by SRIRANJAN who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great way to travel. "

Excellent way to travel. No hold ups and smooth transfer from Calais to Dover. Courteous staff as always and friendly too. Will be back soon.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Briege who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Train "

Was very good going out better than ferry just a hold up on way back from Calais but still was ok
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"French aristocracy.."

To whom it may concern I write to you with great discust and dissatisfaction. My journey was delayed by 1hr and 30 minutes because of as your employs said " there were priority bookings , 20 of them " and another member of staff said something about flexitickets ..... this is ridiculous and I find that other ticket holders were a priority ...luck of the draw I suppose..... disgusting. I will be seeking for some sort of compensation from yourselves for myself and the 2 other passengers.... We were supposed to be in London at 1am and not 0345 hours... I will allow you to come up with some kind of settlement . You cannot have people prepay for tickets and then all of a sudden other passengers are prioritised and we're left out to dry.... this is totally ridiculous and unfair trading.... Any pre booked ticket is a priority. Very bad publicity ....
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Alexander who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Return trip Engalnd to France 18-08-16 to England 2-08-16"

top end service
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle"

Very efficient service. Would definitely use it again
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Andrew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent service"

Very efficient. Well priced. Staff very helpful. Would recommend and use Eurotunnel again in the future. Did not use catering facilities so cannot comment.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Margaret who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Exceptional service"

35 mins travel time, convenient and even with delays on our return journey things was not to bad at all. Even with us arriving for our return journey with just 4 mins to spare due to traffic problems from setting off from Germany, we was still catered for without being stung
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jason who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Perfect"

No doubts I will repeat!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Fabian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent"

Booked tickets for the tunnel which weren't available anywhere else. Number plate scanned on arrival and straight through. Perfect.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Darren who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"First trip"

Very good experience
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Manuel Carlos who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good service"

.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Security to travel is given"

Super service. Also in these time of security there was a lot of understandness when you do need longer time to wait for check in / passing the boarder. I was earier in return in folkestone and no problem to take a shuttle earlier also.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Eric who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick and easy"

We brought our camper van up through France and over on the shuttle. We were earlly enough to do shipping in the nearby Carrefour and we're put on an earlier s shuttle than we had booked. Having the camper meant we had a very comfortable crossing but it was so quick we didn't need to settle down for a doze and we were soon off in Folkestone, unloaded without all the waiting associated with a ferry. It was all quick and easy and very civilised.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Top Service allround "

EASY TROUBLE FREE FAST ! WHAT MORE COULD YOU ASK FOR !
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Harry Cowley who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"TRAVELING TO UK IN COMFORT"

THE SERVICE IS GOOD. IAM SATISFIED WITH YOUR SERVICE. LOVE TO CONTINUE WITH YOU IN FUTURE.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jaswant Singh who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Perfect"

Brilliant service, quick and smooth. All the staff were excellent. We will always use this method now.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Miriam who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Thank you for the amazing service "

Just to say a big thank you for the amazing service, everything was perfect, thank you again Valentin
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Mihai Valentin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very fast and safety"

Fast and safety trip from calais to folkenstone
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Valentin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

Booking through Direct Ferries is easy and provides all options. I took the tunnel as a motorcycle is not much more than the ferry but I wouldn't if I was taking a car as the price is almost double. Auto check in was good and placed on an earlier train which was unexpected. Overall a very good experience.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Malcolm who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A great crossing as always."

I arrived early, was transferred free of charge onto an earlier train and all went smoothly. I had a coffee at the terminal which was fine, if a little chaotic.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jonathan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"The Journey "

Everything went to plan, even allowed to get on an earlier train. Only issue was painfully slow time to get through customs both sides of the channel
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"back and forth to England."

As usual a very much enjoyed experience. trains on time, easy to understand instruction and directions. If early arriving you have the choice of taking an earlier train, an extra cost incurred, or stay with original booking. Everyone involved both sides of the tunnel were very helpful and polite. A great way to travel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Edna Margaret who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fourth year on using the eurotunnel"

Great experience, easy, relaxed and 25 minutes to France and a super holiday
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Thomas who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Dat tripper"

First time travellers on Eurotunnel. Quick, comfortable journey with easy book in service. Managed to get earlier return journey home which was bonus.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Martin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Travelling by Eurotunnel"

Whilst time saving and very efficient, due to current situation in Calais the Eurotunnel is not the most guaranteed form of transportation to and from France. We traveled out ok but incurred delay of 2 hours - other up to 4 hours on return - due to incident in Tunnel. Would much rather travel by ferry which is more reliable, cheaper and gives a safer break from driving.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Georgina who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"trip to Depanne Belgium "

Very good service from Direct Ferries
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Awesome"

Everything was superb! Quick & efficient. Would do it again :)
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Dainius who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle - on time good quick easy."

Wonderfully on time and easy to get on and out. Great experience.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Avril who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good Trip"

Very good return trip to France. Automatic book-in excellent.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Michael who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

The experience was excellent and hassle free. The facilities were very good and the journey was on time. All in all; an excellent trip.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Hello"

It's was very fast to travel with the train and very comfortable . Verry good price to. The people you work with, also very gentile and treats us very well . Thank you for you services!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Marian-remus who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Definitely will be using again "

First time using the train and will be using again, it was so simple no problems, straight though enjoyed a weekend in france made better by our chosen method of travel
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ross who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Service"

Excellent service, will use frequent.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Definitely will be using again "

First time using the train and will be using again, it was so simple no problems, straight though enjoyed a weekend in france made better by our chosen method of travel
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ross who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle experience"

Excellent. Arrived just ahead of our 45 minute check-in time on each occasion and a friendly person put us on an earlier train each time. Staff were very friendly both ways and the whole service was brilliant and great value for money (£66 day return). Easy web booking too.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"My adventure with Euro tunnel."

Very Fast and convenient. the processes are well streamlined, I love it.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Dr. Frank Nkum who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Value for money "

Quick, clean and efficient and only took 35 minutes. Definitely recommend
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Laura who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick trip to the UK"

Had a nice a quick trip back to the UK. All went very well and on time
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Henricus who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle"

Very relaxed & fast crossing to France. Definitely better for me (pensioner) than the slow ferry. The price was even more competitive compared to the ferry operators. Will use again. Thank you Direct Ferries.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Adnan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

Waiting for the boarding to the train since 3:30 to almost 6 am. The rest was ok
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Michał who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Delayed again with Euro Tunnel"

Once again we were delayed with Eurotunnel. This is the third time we have arrived to be told we are delayed. The notice board contradicted what was tweeted. On the plus side the staff at the ports were very cheerful and friendly
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great service"

I find it excellent. Very fast and not long waiting. I will always use Eurotunnel! :)
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Iveta who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel on Le Shuttle"

An easy way to cross the channel with a vehicle. The ticket arrangements and facilities are excellent and staff are very helpful.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Herbert who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"From Calais to Folkestone"

It was a enjoyable journey, half an hour and you are arrived. Kind and competent staff, no queue.. Should be always like this!!!!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Adriano who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"opinia about the service"

I am happy with the service
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Grzegorz who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent travelling option"

We found the experience excellent. On both legs of the journey; Out folkstone - calais - we had arrived early and as there was space were automatically put on an earlier train; As we travelling at 10.30pm it made a world of difference. The return journey was in the early hours 3.00am. It was safe, the terminal was clean and open! Given the hours - it was safe, managed extremely well and easy to follow instructions.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Mark Coley who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good and fast"

Decided to take the shuttle to make my journey faster, it did match my needs. I arrived slightly before the departure time and they let me take the one before. The train was clean and the staff organised. It was second time I used the shuttle, I will definitely do it again and recommend it also.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Benjamin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent"

Perfect organization! Really kind staff
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Patrick who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good company!"

For the first time, we took the train through the Channel Tunnel. A successful adn wonderfull experience. We arrived a bit early, but were able to choose from a few earlier trains without any penalty. You are perfectly guided through the signs and people and escorted on to the train. We bought tickets in advance on the internet, which also went very smoothly. Although there were a lot of problems in and around Calais, we weren't affected by this. For the return, we had to find alternative paths because the M20 was closed, but we went through Canterbury and were on time and we once again allowed to choose from a few trains earlier. Many thanks to Directferries!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Safety and confort In a high speed .."

Excelent support and a perfect organization ! Congratulations !
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by José António who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Perfect crossing"

Me and a friend took our motorcycles from Folkestone to Calais. The experience was excellent, well organised, smooth transition onto the train, perfect crossing and everyone was friendly...Great road trip too once we arrived in Calais. Top do !!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ian Nigel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good SERVICE!"

Very happy with entire Eurotunnel service
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Marco who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"On time"

Nice experience
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Jawad who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Beautiful ride"

It was great experience very cheap and quick, I recommend to everyone.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Eri who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"great"

We booked last minute from Folkstone to Calais, we boarded swiftly, took no time at all to cross the channel, (compared to a ferry) and when we arrived we we're disembarking in no time. We were lucky, though, as we travelled just before an immigrant got ran down on the tracks. (phew) Well worth the money I paid (I got a £50 return, wooo) If you're driving into Europe, take Le Shuttle.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Alistair who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"With a camper on the train"

A trip we can higly recommend for people travelling with a camper. Easy check in - everything was scanned (license plate) and all we did was press ok on the screen and it was done! Neat and clean with good shopping inside the area. Easy to understand when you were supposed to drive up to the train and friendly staff.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Micael who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"perfect journey"

booking was easy, competitive price, friendly and competend staff, on time departure. very good indeed !!! Best wishes
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"easy journey"

Compliment for the organization that made my journey easy.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Rosario who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel first time experience"

Would do it again!!! Very efficient service and best thing we're across in 30 mins!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Cecilia who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"On motorbike"

Easy to make alterations on the 'phone but charged £20 which is steep considering it was only pillion name alteration and they are included in the cost anyway. Able to sometimes get on an earlier train if you arrive earlier than your scheduled one. So much less hassle than with the ferry as simply ride on and off with no strapping down and walking up to decks in crowds and a much quicker crossing obviously. Return on Calais side is easy as simply get off the main autoroute instead of struggling through Calais to the port.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Colin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"First time through"

After a very long drive from Norway it was good to be do close to home. The number of kiosks and lane options I found confusing, but that was probably due to being at 3 in the morning and so quiet. Great to be able to cross the channel with my two dogs in the car also, without the worry of leaving them in a kennel. A great way to quickly cross the channel. Not too expensive either.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le shuttle"

I have to say the booking on line was very easy, check in for both outward and inward sectors smooth, flexible and operated right on time. All in all very seamless, painless. The way travel should be.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gary who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Day trip"

Excellant on time everything is laid on very smooth and relaxing looking forward to next trip.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Thomas who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good services from A to Z"

We enjoyed our passage with Eurotunnel and the reasonable price with Direct Ferries..
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Bekir who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Karolina Kozlowska -Mielczarek for a customer Marek Kimia"

Professionalism, fast booking , no problems- I recommend.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Marek who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Traveling from Calais to Folkstone by car and train"

The train did only take 30 minutes. The check in with car license recognition was easy. I did not have to show any document but my passport at passport control. The boarding had been well organized thanks to al the announcements and displays. It is a pity that the train cost twice as much as the ferry. One remark: Upon arriving at Calais, there is a last curve where cars must leave the highway and move into the car lane and trucks must go into the truck lane. There was one truck blocking the lane for the cars at that curve. He clearly stood in the wrong lane. And because the actual lane of the trucks did not move at all, that truck in the wrong lane did not move either. So we, the cars behind that truck and many more were waiting for nothing, Actually, the car lane after that truck was totally free. But we could not see that. We saw that some cars were also moving at the very last moment in to the car lane (just after the truck) and that seemed to work. So we left the car lane again and drove to the end of the curve and we could also move into the car lane again, right after that truck and from there we had free way to the check in. I don't know how many cars have been waiting for nothing or even did miss their check in time due to this situation. But Ithink that eurotunnel can organize/controll this traffic point in a better way.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Theodorus who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"wonderfull experience"

If you don't have ever done it then just do it
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Pierre who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

Journey both ways delayed for about 20minutes due to minor electrical/mechanical problems the equipment is showing its age & subject to constant running repairs but is still the quickest & most efficient way to cross the channel & I will continue using it.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Barry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Recommended"

Chose this service due the convenience of the journey time, for a day trip 30 mins into France, The price was incredible for a car and 5 people, your are greeted with number plate recognition at either port, and this therefore checking in is fairly simple, my only complaint being unclear directions to the train, I think this could be worked on better. The train was great, polite staff and efficient boarding and disembarking.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Alan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"French day trip"

Everything went very smoothly both checking in (England and France). Very punctual both ways. Good clear information on boarding times. Comfortable journey.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great service"

Simple booking system. Turned up hour before as information states and were offered choice of getting earlier train than we booked. Train ran to time. Staff answered kids questions. All straightforward. Great experience.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Sarah who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"First time on le shuttle"

Very pleased with first time on le shuttle, trains punctual, very organised checkin and loading process. A bit more expensive than ferry but felt more relaxed with none of the queues into Dover and a much shorter journey time. Likewise on return very easy to find terminal and process very quick. Would definitely recommend.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

Travelling with euro tunnel was great for us with our old dog on board quick and especially in bad weather it is a bit more expensive but worth it.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Clare who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"le shuttle to blighty"

travelled on le shuttle last weekend and was most impressed.The obvious advantage is the time saved, but it,s more than just the approx. one hour time difference. Loading is quick, there,s no chaos, as there is on the ferry, retuning to the car and it,s straight from the train onto the motorway. In future I'll take the tunnel every time, providing the price is comparable, of course.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"eurotunnel"

Excellent service, very well organised, no delays .Would definitely recommend to others to use .
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gareth who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick"

I was there before I knew it.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Comfortable, much quicker in comparison with ferry, clean, safe"

It was my 1st journey.I absolutely recommend eurotunnel. Pleasant travel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Sarka who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"The amazing Euro Tunnel."

We love the Euro Tunnel it's so easy you just turn up and some one shows you where to go, what time to board and even if your early you are able to get on an earlier crossing with no extra charge. Simply amazing. Well done to all concerned. Keep up the good work wee appreciate it very much.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Comfortable journey"

We had a very quick and easy travel under the channel. Thanks!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fair Deal For Motorcycles"

Directferries was the only company I could find who provided a discount for motorcyles on the chunnel. Straight forward booking process and straight crossing. Thumbs up to Directferries.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by James who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A very efficient service"

Booking our journeys with Directferries has been very helpful to us: You can see at a glance what all the alternatives are and choose the times which suit you best and the best price for the same journey. We use Directferries everytime we travel to England and we are very satisfied. Travelling on Eurotunnel was faster than the Ferry, although we had a long wait going through the passports control on the way to England. Apart from that the service was overall good, particularly quick and efficient on the way back from England.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Maddy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Day trip to the UK on 19/02/2015"

Everything went well, thank you. As usual, very satisfied with the Directferries service.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great Service"

Very quick and efficient service, loaded in minutes and offloaded the same, the fastest and east hassle way of crossing the channel. The view isn't anything to write home about, and the on board catering is non existent but you hardly have time to blink then you're off and in France! Reception area facilities are like a typical motorway services, but hardly any time to bother visiting. If you arrive early and there is space you are allowed to get the first available train, so saving any waiting time - highly reccommended
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Tim who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"very good"

I was generally pleased.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ivan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Nice and easy"

As always the whole process was nice and easy. Looked on the main websites for crossings and prices, and Direct Ferries gave a better deal again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Super ride"

Good crossing Easy to check-in with Friendly staff They will definitely be seeing me again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Daniel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"mr anwar duman"

I am very happy
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Anwar who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"eurotunnel"

Efficient way to travel for Eurotunnel passengers. We arrived earlier than planned and were allowed to take the earlier train from Calais.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Casper who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Like clockwork"

First time on the Shuttle - great experience. It was important to get to France on time as we were travelling all the way to the south to see friends for Christmas, and did not want to rely on weather good enough for a sailing. The train is so simple, check in, coffee at the waiting area, letter called, drive on, drive off. Not weather dependent! It is definitely my first choice for taking a car across the channel for the future. Same on the way back. Absolutely no hassle!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Valerie who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"very good trip"

Easy to get to the Euro tunnel, quick, relaxing
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Astrida who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le shuttle"

Brilliant experience, will definitely use it again, and recommend to everyone.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Mustafa who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Christmas Holiday"

We had a three hour delay, but in all fairness I must say I have never seen so much traffic wanting to cross to France,But as usual the staff at Euro tunnel were very helpful and pleasant always well organised. And to be honest We did expect it to be busy. I would still recommend this service to every one.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Kevin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"I recommend"

I am happy, fast and safe.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Artur who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Hassle free journey highly recommended"

Self service check in simple and quick and smooth journey there and back. Really worth it to to make up driving time at the other end. Left precisely on time both journeys. Will definitely book again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Anne who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easy travel"

So easy, On and off 35minutes. No reversing into position,no wandering round a vessel looking for a loo no waiting ages to disembark sounds too good to be true. Service facilities unbeatable
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Doreen who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"I recommend"

Very fast and no stress!!!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Bogdan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Using the shuttle "

Could not believe the efficiency of self check in at the entry booth. The whole thing an excellent experience though more expensive that the ferries.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Uncertainty"

On arrival I was unsure where to go as I was early. I ended up driving to the train and was boarded early. This was good but unintended. I don't know if I missed a sign post telling me to park until called, but it didn't matter too much, though I could have done with a coffee.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gillian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

Our trip was, as always a pleasure with Eurotunnel...straight in, straight out no weather worries! The added experience of booking through Direct Ferries added to the pleasure by saving money!! Will most certainly do it this way in future.....
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Nigel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Directferries"

A quick way to travel to Engeland with the car.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Well organised... with iDEAL payment method"

Mostly because at directferries.nl (Eurotunnel outward and return) you can pay by iDEAL, we chose this option (other companies don’t offer this payment method). Sometimes it’s confusing because generally the term ‘boat’ or ‘ferries’ kept being mentioned, even though we were travelling by train. Once you continue reading, more information is provided which makes it clearer. Both the iDEAL payment method and the trip itself went well. Affordable trip. We will definitely book again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Ton who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"They knew my name!"

Very nice when you enter the gate that they show your name on the screen en welcome you without having told who you are. I suppose they know it by the number of my car. I could leave one train earlier without being charged and backwards it was even 4 trains earlier. For me it was a very good experience. On the train I stayed in my car, so I don't know about the facilities. It's only a 35 minutes ride. Thanks!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Spaargaren Herman who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good value"

This company is seriously competitive. I needed to take a large white van abroad but thought that the only option would be a ferry. I was quoted over £300 by Eurotunnel before finding directferries.co.uk. They charged me £172 for the same tunnel crossing. As Arni says...'I'll be back'!!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Stephen who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"My first trip with Eurotunnel"

It was an enjoyable trip. You leave France and arrive in the UK in 35 minutes. Very quick and easy at the check in point, and boarding went smoothly. Very friendly staff. Great experience Catering? No idea as I didn’t purchase any meals.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Corrien who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent Service!"

We have travelled with the Eurotunnel Le Shuttle before and can only say from start to finish its been an excellent Service. Travelling is so quick, the crossing takes 30 minutes and wasn't a lot more expensive than using the Ferry. We also were very impressed as we arrived a couple of hours earlier than our booked time, we could use the next earlier time available. Can highly recommend.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Awesome"

I'm so glad i didn't listen to the nay-sayers. Traveling on the Euro-Tunnel is the memory of a lifetime for anyone from Australia or NZ. So much easier than I imagined it only took 35 minutes to get to Calais once the train began to move. There is no doubt that when I return to UK or France I'll definitely use the Euro-Tunnel again. All staff were pleasant and helpful and the facilities were excellent. If you a traveling by car, whatever you do...don't miss out on this experience.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Amazing value"

I found it so easy to book with direct ferries, the site is easy to use no hassle no time wasted it was simple and easy and great value for money, my confirmation was sent to me straight away, I had never been on the eurotunnel before and wasn't sure what to do, I rang direct ferries and asked was I going to be sent tickets etc, the lady on the phone was so helpful told me exactly where to go, what to do, where the computer screen was to tap in my number, all in laymans terms it was a breeze, I'd recommend this site to my family and friends, if only all online booking was this easy. Well done directferries
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Sandra who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle"

As reliable as ever, and, while expensive, does get you across the Channel quickly and efficiently.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Noel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Safe and fast"

Very helpful when arriving one hour in advance to have no-cost access to the departing train instead of waiting another 60 minutes. Service well-managed, fast and efficient, a nice way to cross the channel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by José who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"folkestone and calais"

outstanding cant wait to book again thanks plus very quick communication and would highly recommend to friends and family.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by scally who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easy and simple"

Worth repeating. The port and terminal is big, almost as big as schipol, atleast that's how it feels like, and it can be difficult to drive through that traffic.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Tim who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"France by Eurotunnel"

Having failed to find a crossing at the time I wanted on the Eurotunnel site I went on to the DirectFerries website to look for ferry crossings. I was surprised to find that DirectFerries also lists Eurotunnel services and found the one I was looking for at a competitive price. I will search the DirectFerries website next time I am looking to travel to France.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Canal tunnel trip"

Everything went smoothly, a great way to travel to the Uk. Very friendly and helpful staff.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Patrik who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"check the prices,"

I travel back and forth a few time a year, most of the time I book through Direct ferries as they show all the prices, and if the train is in the ball park, and sometimes its way too expensive, but as they say if the price is right, I like to take the train, its fast clean and easy.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Geoffrey. S. Chaplin. who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel experience"

A very quick and easy service, unlike going on the ferry, on our return. You pay more, but you save time and patience, if you have a long driving in front of you.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Nathalie who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fast, unprepared for motorcycles"

Fast transport, but, as always, they are not prepared for motorbikes. You have to be all the journey stand up, they have neither a single bench. The motorcycles enter to the ferry the latter as always, still do not know why, and if it's raining, as we happened to us,you spend half an hour getting wet as a jerk, no place to wait. They are ready to charge you, it's not free for motorcycles, even it is more expensive, because where they put a car, they put 4 motorcycles and not cost 4 times less.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Ease of travel"

Everything was easy and smooth. The entrance to the port, the crossing and the exit from the port was so quick. I would use Eurotunnel again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"COST "

Everything perfect but cost of ticket + € 89 to modify date of a reservation is too high.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Sergio Mario who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great value!"

Direct ferries was much cheaper than Eurotunnel - the only way to drive to France!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"review of service "

Brilliannt very efficient on time no problems
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Stephen who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Calais-Folkestone on the 05/08/14 and Folkestone-Calais on the 18 /08/14"

excellent
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Gianluca Alba who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"pushing consumption?"

Excellent, quick, friendly service. However, this remark for improvement of the services: me being a bit late-ish, the lady at the tickets said I had to wait for 1h30 with my motorcycle in the rain (maybe to increase consumption of a coffee or more in the local restaurant?). Others waited. As it turned out, there was still space for many more (at least 30 as it seemed to me) motorcycles on the immediate train - I expect the ticket lady to give the customer correct information - and thanks to the other services to waive me through.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"eurotunnel"

excellent trip, fast and comfortable. Good organization. But expensive
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Euro tunnel"

Was amazing saved so much time didn't even feel like we were moving.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Leighton who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Best Choice for Travelling to the Continent with Car"

Having taken ferries to France from multiple ports on the south coast of England, the Eurotunnel is by far my preferred method of travel. It is much faster than a ferry and much less expensive as well. Our train was delayed by 30 minutes, but the shops in the terminal made the wait a non-issue.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Aubrey who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel Experience "

Very smooth and efficient, enjoyed the whole experience. Well done.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Canal tunnel trip"

Easy change of the booking details and the duration of the crossing are the two strongest points. I've travelled several times with motorcycle and car, it always works out perfectly.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Bear who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel"

Absolutely fabulous. We were no sooner on than we were off again. Will not be using the ferry again but will definitely book euro tunnel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Keith who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great experience"

We were very happy with our first Eurotunnel experience and would definitely recommend it. Everything was very smooth from booking the trip to arriving and getting on the train to arriving in Calais. I was impressed with the car registration auto identification system that even allows you to go on an earlier train if you are there earlier than expected. Two thumbs up!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Tina who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick trip"

Easy to follow embarkation system, efficient service thanks.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Michael who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle V Easy and more flexible"

prices now seem much more competitive than taking a boat. Certainly more flexible in case you turn up early or late there is a 2 hr window in which there is no charge to take a different time (as long as there is space). compare that to the boats where they will squeeze you for an extra charge. Direct Ferries website is useful since you can see at a glance what the comparisons are between boat or Shuttle. You are free to choose either but remember we all need a little flexibility since this is usually just a small part of a 500km+ journey. Check-in is a doddle since there is a camera which recocgnises yr plate at the gate so immediately knows yr name and yr booking.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Andrew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"mixed experience"

Nothing beats the engineering achievement and feeling of actually driving onto a train. However, try to go to the toilet before getting on because those on board are dismal. Also, the catering has deteriorated with there being only chains. I was most disappointed to see that Starbucks had taken over Brioche Dorée. In Coquelles side, there is a fantastic exibition on the making of the tunnel and a video that I did not have the time to watch in its entirety. Lastly, I am impressed that most of the staff are bilingual French and English (as am I), however, when making announcements, they should aim to speak more slowly and clearly - do not equate speed of speech with fluency. This applies to both your English and French native personnel. However, I go back to what it is I am actually doing: crossing the Channel in the longest train tunnel in the world. A marvellous achievement and experience and my wife doesn't get sea sick.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Trip to Calais & Return"

It was a most enjoyable experience traveling on the train rather than a ferry. Very easy process to book in and get on the train, friendly helpful staff. It seemed to take a lot less time than the predicted 35 minutes for the journey. I will travel this way again if I need to cross the channel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Michael who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Effortless "

I took some nervous and worried parents to Paris on the euro tunnel and it's actually quicker and more effortless than taking the ferry which I did a lone a week before. It's such good value and even better in comforts. Only thing I wish they had was a better lounge arose or shopping area a little closer to the terminal. A cup of British tea before setting off would have been the icing on the cake!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Stress free"

We returned on our motorbike from Calais on the train. We arrived at check in earlier than our booked time and was offered an earlier time which was nice. After passport control we were directed straight onto the train ( no waiting around). It was a hot day so there was bottled water provided in the carriages which was a nice touch. All in all, a stress free experience.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jane who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Simply the best"

I have been doing this crossing for 40 years. This service is simple, slick and reliable. A great way to start any holiday
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Colin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Too Easy"

Most easy! Helpful staff, number plate recognition, left on time, got there on time. What's not to like? Coming back, we were early but were given the option of an earlier shuttle which involved no oncost. I would recommend this way of crossing the Channel to anyone, especially those nervous of ships! We didn't even SEE the sea!!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Trip to France"

Everything went will with the arrangements, but your reference and the Eurotunnel reference caused confusion for us. On the e-mail that you sent, your reference was everywhere and we used that instead if the Eurotunnel ref. When we tried to call for help, we had to wait for ages to get a reply and the queue behind us started hooting and this made matters worse. However, having overcome the check in hurdle, we returned on an earlier train than the one we had booked. Overall, an excellent service.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Michael who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"eurotunnel trip"

We booked a day trip to Calais, on Tuesday 3rd June.The price was approximately half the price we were looking at .£66. We arrived for the 8.50am shuttle early and were offered 2 shuttles.We chose the earlier one and the booth screen booked us in ,with a welcome message,registration recognition.The shuttle loading was on time and smooth.The journey was fast 35 minutes.All exit signs were very clear and we gradually,stopping at Cap Gris Nez and Audinghen,travelled to Bouogne for the rest of the day.We were sheduled to go on the 6pm shuttle,but when we arrived there was a delay and were immediately offered an alternative return journey by ferry.We decided to wait and the delay was only 1 hour,We had a great day!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Dennis who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Journey Eurotunnel Directferries"

The organisation and the services are perfect as they are for every crossings (9 this years). Congratulations.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Valerie who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Cotswolds trip"

We could depart immediately from Calais and everything went smoothly. Everything was clearly sign posted. We could depart from Folkstone a few hours earlier than booked without any issues! Very friendly and helpful staff. Highly recommended!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Yvonne who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A long journey"

For the 2nd time, the waiting time of over one hour in Calais convinced us not to take the tunnel. We prefer the boat which enables us to get a real break instead of staying in the car. The waste of time to board the train in Calais spoils the advantages of the tunnel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Steven who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Organisation"

The organisation was excellent and the safety instructions are well presented.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Antoinette who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"An easy way to travel via the tunnel with Eurotunnel"

Serviceminded staff at the check in that tried to book us for as soon as possible. We saved half an hour and as we were going to Hamburg with a big trailer that was worth a lot. One word of advise: prebook via internet, earlier when we haven't done that it's been a lot more expensive.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Lars-göran Sjöberg who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A good experience"

Excellent service, very efficient.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Channel crossing"

Excellent, everything on time, quick journey, no problems. One annoying thing, having passed the book-in toll gate, you are forced to drive miles past the shopping centre to get to the shuttle.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Simon who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel"

Easy trip, although we arrived early and no option to take an earlier train. Shame! The actual trip was very easy, and very fast, unlike the M25 in the UK!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Satisfied"

A quick and nice crosing. However, it is not indicated on the directferries website that it is impossible, so we have to pay extra to change the journey.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Alain who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A journey with eurotunnel with the shuttle"

The service was really excellent, the punctuality was perfect at departure and at arrival. A great job and a confortable journey.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Giuseppe who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent "

We had a return euro tunnel ticket for 30% less than going direct. Brilliant value and so easy to book.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Anna who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Travel"

Brilliant back in the uk in quick time
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jared who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Better than the ferry!"

Never been on the Eurotunnel before as it was normally cheaper to travel by ferry although I get seasick! It is a whole lot better by train and a lot quicker and we will never travel by ferry again! We checked in, got an earlier train than booked at no extra cost and almost drove straight on. The boarding is extremely quick and efficient - the journey smooth and the exit procedure the other end very good and fast. Well done everyone concerned.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Tracey who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Journey between Calais/Folkestone and return"

We recently took Le Shuttle from France to the UK and back as we have a dog; we didn't want to leave her in our motorhome alone if we travelled on the ferry. The check-in for the Pet Passport was quick and efficient, the journey outward uneventful and we arrived in the UK on time. On our return journey we arrived at the terminal in Folkestone several hours early as we needed to return home as a matter of urgency. The vehicle was automatically recognised at the barrier and I was offered a choice of return journeys; I was able to travel home 6 hours early for an additional charge of just 3GBP. A very satisfactory service all round.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"everything perfect"

Perfect Journey. I have arrived earlier than the time estimated at the check in and I have been embarked soon
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Andrea who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easy travel"

This is the second time we have used the tunnel with car and it is simply the only way to go to abroad. Fast, hassle free and pleasant. Price is a bugbear but what can you do.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Dennis who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"France - England return "

Always brilliant, no messing about, usually get an earlier train than originally booked, so can not fault anything - big plus only 35 mins journey !!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Antony who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fast friendly prompt service"

Fast friendly prompt service.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

Quick, easy, on time, would definitely use again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Philip who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent Service"

Another trip with great service, the tunnel is a fast and efficient service to cross the channel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Brian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Journey with Eurotunnel"

Easy online booking.. Perfect access to the train with Eurotunnel well organized and punctual as always.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Ivo who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good choice"

Ideal for when you quickly want to go to the other side, no long waiting times, you won't be bored on board.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Perfect organization! "

Maximum Rating: no, using the waiting times beyond waiting times, perfect signage, impossible even for a first time user to do something wrong. Stress-free experience that I would not hesitate to repeat and recommend without hesitation.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"So easy"

An efficient speedy service. At this time of year at least - April - no queuing, automated check-in and a super quick journey from one country to another.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Super organized "

Great and simple Crossing just the automatic detection of the number plate-perfect!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Uncomplicated and fast travel "

It will be named welcomed the terminal screen (if you booked online). Processing is very fast and straightforward. On the French side is not immediately evident that must be run after checking in to the pass switch. Call to traveling on the train is clear and simple. It is unclear how even the crossing can be booked in Coquelles or Folkestone. On screen? Or somewhere there's a Desk?
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Urs who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Trouble free"

Our 15th time to the UK through the Eurotunnel. Never any stress about being late. When you're early it's usually possible to leave earlier. What more do you want? Everything runs smoothly, a perfect break in your journey without losing too much time. Recommended for when you want to take your car to the UK.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Luc who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Flexibility safed us!"

We arrived too early but were positively surprised that we could take a train earlier without supplementary costs. But more important was the way back from Folkestone to Calais. We completely undersestimated the heavy traffic coming out from London and missed our booked train. With no further costs we could take another one. That was really a big relief! Great facility to travel to England! We will do it again this way!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Claudio who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Satisfied"

A good organisation. A relaxful crossing, on time, an easy and quick boarding. The only problem is the pricing!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Jean-louis who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"quality service"

Service was excellent and changing the return schedule went much smoother than I anticipated.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Waiting on the m20 to london "

It was great until we got off and sat around for 3 hours on the m20.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Trip to England"

On all points very good. I can't say anything about the catering since we didn't have anything.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Hendrik Schelfhout who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"euro tunnel "

All in one, a round thing. Easy check in and friendly staff. Quick and accurate connection.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Manuela who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"euro tunnel "

Very professional and easy to perform, even if you, like us, the first time that I went with euro shuttle.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick journey on earlier train without any issues or additional payment"

Quick journey and no issues going on an earlier train, not even an extra fee. Slightly different with a ferry.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Robert J who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"An excellent service"

We arrived an hour and a half early in Calais and the system automatically offered us two trains which departed earlier then the one we had planned to board.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Pierre-henri who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fast and efficient"

Great way to cross the channel quickly, good value for money.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ann who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"First trip"

Chose to use le shuttle mainly because it was cheaper than the ferry. What a surprise we arrived early and were able to go on the earlier train. By the time we drove on and got underway it felt like we were arriving in France. Will be using it again or all of my trips to France in the future
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle"

This was the first time I had travelled via the Tunnel. The experience was excellent, train on time, very brief journey and exited easily near to my destination. Will certainly travel this route in the future.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Doreen Kinsella who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Train journey to London"

Well organised journey
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Joo who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Impeccable and uncomplicated handling "

The online booking was no problem. In terms of price, it is also commendable and the suburban settlement ran fine. We were earlier than booked locally and it was no problem to take a train earlier, either on the way or on the way back
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Daniel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Well done"

Excellent throughout. Arrived at Calais early & the self check in in offered us an earlier train automatically. Punctual problem free journey.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Alan Edmund Brian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Pleasant journey"

We have been going through the Eurotunnel for the last 10 years. An affordable, pleasant way to travel, which I can recommend to everyone.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Wil who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"About enjoyable ride "

It is the most convenient way to travel to England. Short and complicated. If you travel with your dog, it goes something until the control is carried out during veterinary (was probably related to the large number of dogs and too few staff). We are ahead of schedule traveled back and had to pay any change fees, we have been very much appreciated. We would not hesitate to choose the Euro Tunnel for travel to England. All very quick and friendly staff.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"No problem"

Great check in procedures, very fast and no weather issues and straight out the other end - Great value and would use every time although they do have a strange rule re how much you are allowed in a transit van before moving up to freight.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Relaxed crossing "

The train ride was highly recommended. Check in was easy, the waiting area nice, relaxed driving into the train no problem and the crossing. All in all, super planned out and highly recommended.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Josef who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Super swift"

First time taking our van across the channel. Very speedy, everything clearly sign posted. We enojyed it very much. Would to it again without a doubt.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Mathilde who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easy and practical"

Easy to book and to use, very quick and practical to cross the Channel
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Marc who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Ease access"

We were late out and early in-no extra charge. Great service.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Jane who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Pleasant Crossing "

from check in, to exit everything was perfectly organized and easily
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Stefan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel trip feb 2014 "

Trip was easy to book and easy to do.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Train journey"

One very pleasant experience.I was travelling with four dogs and things could not have been better. A+++
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Bryn who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"fantastic "

simple, safe and Quickly
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Peter Georg who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle on a windy day"

We usually use the ferry but due to high winds we thought it would be nicer on the train. And it was a good choice. Arrived early and were put on the earlier train at no cost. Didn't have the long wait to get off the train at the other end as can happen with the ferry. Just wish they did duty free on the train.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Sally who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"MotorBike trip"

Fast way to enter and exit Europe.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Another great deal"

Another great trip and deal through Direct Ferries. So simply and great value I would highly recommend Direct Ferries. Also Eurotunnel were fantastic.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easy quick and comfortable."

Speedy quick and easy.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"From Folkestone to Calais"

The trip was very fast and we arrived to Calais on-time.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Sergio who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"well done "

well done!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle, another good trip,"

I was a little early and got the earlier train at no extra cost, thanks very much and it go's without saying a good smooth trip, would recommend it a first class service.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Geoffrey who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"euro Shuttle "

Everything ran smoothly. Are already two times. All the best and friendly staff
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Timm who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great trip"

The tunnel is the way to get across the Channel. We travelled on one of the stormiest days in years, not that you would have known it going through the tunnel. The service is of course very quick and extremely efficient and although you see very few staff, they are all very friendly and efficient.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Charles who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Peaceful crossing"

I have to say that my experience with Eurotunnel was really comfortable, from the check-in to the rest of the journey, I had the opportunity to visit the shops in the terminal too which were nice.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Francesco who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quickly and safely :) "

Although we had to change the train before leaving the airport due to a technical defect, we felt always kept safe. Instructions were always clear and unambiguous, never came to stress. The crossing was also quick and uneventful, a nap refreshed for the way ahead, since one is already over there. Overall though a very loose style mode of transportation, but a sensible and less exciting alternative to the ferry, a bit faster, but also more expensive. And who is clearly in the plane 10,000 feet above the earth should be ok with 50 meters of rock plus thousands of tons of sea water over my head ... :)
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Super service "

The Possibility to take on Earlier train at no further cost helped to save over one hour on our journey. Thank you.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Christopher who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"review train "

Despite FlexiPlus booking, and over an hour forward, we were led to our train, which then also had a delay of 90min. that meant for us, we had a stay of about 2.5 h in Folkstone at the station! I had an extra FlexiPlus booked because we traveled with 2 children! Can I probably save ...
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Stefan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Passage to London and back"

It's the first time, but definitely to be recommended. Everything went very quick!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Kennof who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"London Travel "

Very good -'ll be back!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by André who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"I am very satisfied "

Ladies & Gentlemen we are very satisfied and gladly would like to traavel with your company again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Sinan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"everything was as we expected "

only the toilets on the train were partially locked and basically not inviting
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Andrew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Rapid crossing "

The journey by train is great. Annoying but are the waiting-time. at the ticket counter, then at the border control
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"My trip to England "

Due to unknowed Reasons we were put on a later train - two and a half hours! later with no apologies or Reasons Why.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Stephen who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"strange delays"

I have for many years used EuroTunnel from Calais to Folkestone, but this is the first time that we had some delays on departure and on the arrival.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Andrea who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"to A Friend "

A little delay on the way, but smoothly on return trip
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"To tunnel or not to tunnel"

It's always exciting doing something for the first time. We just did our first trip through the tunnel between Calais and Folkstone and it was a pleasant experience. Ordered online through Directferries. Received a confirmation email with reference number and departure times. They use licence plate recognition at check-in so your name will automaticaly pop up on a screen. Your boarding pass is printed after entering your reference number on a console. Through security and on to your queue. Onto the train and your on the other side after 45 minutes. We were late for the return journey, but this wasn't an issue. Same procedure and we were home quickly.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Trip through tunnel"

Actually I have used a first time and did find OK.However a price for a trip through a tunnel costs a bit high. Also it would very beneficial to have some place to eat or buy a halal food on both sides. Generally shops on French side very expensive.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Through the Eurotunnel by bus."

I recently travelled from Calais to Folkestone and back by bus. It was a wonderful experience. Everything from the beginning to the end went very smoothly. I will definitely go to England this way again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Willem who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A crossing on the 23rd of December 2003"

I went well and it was on time
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Patricia Abbott-Charlez who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent"

A great trip - arrived early for both crossings and was given the first available train. That makes it worth the extra price.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Deanndrew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

Automated check in is a nice upgrade. British Border Control was painfully slow for the amount of traffic. There are no shopping bargains in the terminal area and the catering is basic. Train punctual though and as efficient as ever in getting you from A to B.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"hindsight "

In the past we have used euro tunnel to a much earlier time. You have the possibility to get an earlier train to an earlier time. The release in France is always something "bulky" than when they return to England. Basically, you will only be getting redirected in Calais to the parking lot, which is not always desired. The toilets on the train were almost on every one of our travel either defective or not very clean! The fast and easy to transport prompted us to use more Euro tunnel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

Absolutely fantastic, we never want any other way again. Hardly any wait and very fast to the other side. We used to go by Ferry from Dunkirk, but not anymore! The distance to Calais is practically the same and it's saves us at least two hours travelling. Absolutely recommended, provided that the price does not differ too much from a ferry.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by K. Bright who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good trip"

Quick, efficient well run service. (Catering marked 1 star as there wasn't any!)
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fast and easy"

Easy booking process, fast and easy check-in process, regular trains, no delays, 35 mins and you are on the other side, exit straight onto the motorway. Perfect.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Therese who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Train journey"

Fine service, everything went well. Polite staff. We were early on the way back and were booked onto an earlier train. We'll definitely recommend you.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Patrick who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Speedy Tunnel"

Check in is very fast with the automatic points, the French Customs were charming. Then we went directly to the waiting area. Almost before we were parked the gates opened and loading started. In no time we were out in daylight in France and cruising to a stop. Unloading was faster than loading and all too soon it was back to the motorway!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Roy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Plain Sailing!"

A simple and easy way to cross the channel. Pre-booked and was welcomed by the ticket point as we arrived (ANPR). Good facilities at the English side, can't comment on the French side as did not visit. Arrived slightly early on the return and was offered an earlier train at no extra charge. Saved hours over using the Ferry and no concern about seasickness.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"satisfied "

Delay due to techn. Problems can always occur times; otherwise: fast and polite staff
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Dieter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Train durrch the Euro Tunnel "

Everything worked out great, I can only recommend it.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Rainer who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"gladly again "

Driving well signposted, quick turnaround, all easy
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"went really well "

Great Ferry with good facilities.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Al-jubwri who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Extremely pleased"

Thank you for making my journey an easy and hassle free experience.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Sophie who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Friendly Staff"

This is second time I use the Eurotunnel and every time I worried about arriving early or late but after arriving I always found that there is nothing to worry about it, there is a solution for every thing. I return 2 days before my booking, I call to change my booking, he gave me the best time I want it (after 3 hours), just paid £10. It was a peak time. Many thanks.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Saad who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good service"

Whole train journey was very easy despite the fact we were coming back to UK just after a big storm. Directferries operator was kind and helpful when I rang to change our train time five days before the trip. I will be using this service again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Mirei who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Euro Tunnel"

Our trip to the Alps was made so much easier with a painless euro tunnel crossing courtesy of Direct Ferries. Excellent price and faultless service. We would recommend and will definitely use again. Great Service.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Douglas who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Passage from Calais to Folkestone"

For many years have I been crossing the channel by train and it's safe to say that many things have changed. It used to be expensive, checking in was complicated and the train itself was shabby. Despite all that I kept going by train because I think it's a marvelous system. Come 2013 the system has been modernised in such a way that the difficulty grade has dropped from 8 to 0.1, which means very easy. Congratulations and keep it up.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Arthur who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"channel Tunnel "

Maybe it would be a way to play music in some areas, but not in all, for travelers who prefer to have a quiet alternative. "
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Karl-heinz who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good Service"

We arrived early for both crossings and managed to get on a shuttle straight away. When you can do this it saves a great deal of time over the ferries. Both crossings were efficient and to time - the staff were friendly and helpful. Only issue was on the return trip when the English safety instructions were spoken with (I assume) a French accent. It was virtually impossible to understand them. Given the importance of these instructions I feel clear English is essential.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good service"

Good service as expected from this professional team.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent channel crossing booking service"

I was planning a one-night visit to Calais and found the Direct Ferries website. My options were easy to bring up, and I selected Eurotunnel. The price via Direct Ferries seemed slightly less than the offer on Eurotunnel website. When I came to travel, I arrived slightly early for both crossings, and both times Eurotunnel allowed me to travel 30mns earlier than booked, both at no extra cost. What a great service.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Ian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Check-in Euro Tunnel "

Everything was great, we were even able to ride before, it was not a problem.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Ralf Dahlberg who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Check-in Euro Tunnel "

Everything was great, we were even able to ride before, it was not a problem.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Ralf Dahlberg who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Euro Tunnel / Le Shuttle "

For newcomers the many signs are confusing and can not prevent misinterpretations vehicle recognition and salutation at the first switch is super Checks on persons at the second switch was militarily unfriendly We are not enemies of France nor GB,..., We are all Europeans. A nicer, friendlier staff would be better, even if you would not understand the cop. Value for money is O.K.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle"

Our journey from France to the UK and back was a very pleasant experience, one I would recommend to others. It was fast and comfortable.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Irvine who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle "

The shuttle was very punctual. The staff were very quick and competent in getting the cars Placed on the train. Quality of the audio safety message very clear. The carriages were very clean but on the return journey to Calais the air quality was not good at all and having to have the windows open Meant did we were assaulted with a lot of petrol fumes - I was very glad did my child suffers from breathing difficulties which did not traveling with us. There is no catering on the shuttle so I cant rate it. We were very happy traveling on the shuttle and will be using it again in December.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Andrew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Pleasantly surprised "

Although the outward journey, the indicator has been directly via camera detected and the apparatus knew who I am, that was very pleasant, on the return trip, we were far too early, but after I had typed in the reservation number then I could choose which train at which time we wanted to take, fine. The exit in France was slightly confusing, well we got to know the parking-area at least :-). THe time the train passes quickly, even though it is quite sparse, except for the own car there is nothing there, but it was not too bad, everything worked really in everything.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Erik who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel crossing"

France to the UK one day, return the next - what a great way to travel, staff very courteous and helpful at reception, as were those on the train, loading and unloading. Definitely travel this way.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Amazing Transport"

I did not expect the ease in the Channel crossing by train and punctuality, the staff has been very helpful, and when I arrived early for my appointment I had Take Trip option available at the same time and without extra cost. Many Thanks.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Saad who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick and efficient"

A quick, efficient and practical mode of transport.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Eric who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"An endless wait"

I find astonishing that we are pushed to board as quicky as possible when there are restaurants and boutiques at the terminal, which we don't have time to visit. I am also disappointed, because we had to pay a 80€ fee, because we were two hours late due to the traffic on the M25. At the beginning of the tunnel, you didn't have to put a letter on your rear-view mirror, you had time to wander around the terminal and you could come boarding whenever you liked. There were no problems. I suppose that the boutiques owner do not appreciate this system.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Daniel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Channel Tunnel experience"

Love the automated check-in which really speeds the process. One touch of the screen got me onto an earlier crossing. Can't imagine the problems if it ever goes wrong though!! Effortless experience - speedy and efficient - will definitely use it again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Anthony who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"French Trip"

Excellent service.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"euro tunnel "

all good
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"GOOD GOOD GOOD"

An excellent journey: quick from the start,
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Alexandre who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Operating like a Swiss watch "

Congratulations for the always perfect organsation the loadout - even on vehicles with special masses!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Beat who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"calais-folkestone / folkestone-calais "

"It's not the first time that we with" travel "Euro tunnel" " and certainly not the last time, as our daughter studied in canterbury and always "lugging" enough "" has quickly and easily book and pay, from calais, practical, safe, clean, smooth running, fast, polite, nice, on time well organized, modern we can only report good and look forward to May 2014 if we go back again "
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Danielle who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Better than Expected"

We cross the Channel several times each year, and normally use a regular ferry to save money. This time, using Direct Ferries, we found a Euro Tunnel fare only marginally higher than the boats, so took it. Pleased we did as it saved us hours and gave more flexibility on our return. Good one. recommended.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Unbelivably straightforward"

Drive in drive out, no trouble, no delays couldn't have been any better. The tunnel should be a new wonder of the world.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Christopher who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Use again"

We have been from Calais to england and back several times by train. We would NEVER have done this a second (or I don't know how many) time if we wouldn't have been happy about it. Fast, easy, simply superb.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Michael John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"shuttle"

Quick and pleasant journey.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Dirk who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"in order "

in order
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Michael who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle is really great!"

We found that using 'Le Shuttle' was a very easy,convenient and fast way to cross the Channel with the car.The waiting and boarding systems were really efficient and for those who wanted to use it the terminal had lots of shops and cafes in which to grab a quick meal or to buy last minute items for the holiday.The drive onto the train and the parking was very well organised as was the unloading in France. We shall certainly be using this service next year!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Margaret who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A weekend to England"

An excellent way to cross the Channel and to enjoy a full weekend in England.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Jane who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Motorbike in the Shuttle"

Quick and easy, the shuttle is the solution to cross the Channel with a motorbike.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Mélanie who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"I am actaully not pleased!"

The crossing through the Eurotunnel was a disaster. The carriage creaked and squeaked during the entire trip making it very unpleasant. It's an easy decision when comparing the fares with ferries.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A ferry to England"

The journey went very well, the crossing was quick and pleasant. A great flexibility: you can board the next ferry without a fee if you are late. A way to go from France to England.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Aline who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
" Folkestone and Calais with Eurotunnel."

Folkestone and Calais with Eurotunnel. This is great experience to take car onto the train and travel in tunnel. I was with my kids and family from USA. We liked it. I felt best bet is use tunnel on one way and use ferry while returning back. This way visitors can enjoy both .
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Raja who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Disappointed with the attitude of some employees!"

I was surpised and disappointed by the journey aboard the train and by the lack of professionalism of the staff. It was the first time we were using this way. We went on the wrong platform. Two people noticed us, but just laughed at us for 15 minutes instead of helping. We had to board the next train. I don't think that we'll take the tunnel again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Journey under the Channel"

Fast, efficient, stress free mode of travel, which I don't normally use as the ferry was cheaper. However, if the fare ls more competitive than the ferry, then I will use Eurotunnel in future. Slight delay on the return leg did not detract from a very pleasant experience.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Clive who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"TRAVEL"

I SO HAPPY WITH EVERYTHING,THANK YOU VERY MUCH FOR THAT SERVICE IS EXCELLENT.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Miguel Gabriel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"TRAVEL"

I SO HAPPY WITH EVERYTHING, THANK YOU VERY MUCH FOR THAT SERVICE IS EXCELLENT.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Miguel Gabriel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Bike trip to europe"

What a quick and easy way to enter France ready for yout holiday, hassle free travel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"1 shuttle ride, like always "

The check in was smooth and easy. Unfortunately, we were already on the train and drove 30 minutes late going. The train announcements were unfortunately very quiet and does not understand. Nevertheless, I can recommend the use of the shuttle and will have it for other rides again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Anke who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick trip to Disneyland Paris"

A last minute decision to treat the kids before going back to school with a trip to Disneyland Paris. Over the Bank Holiday Weekend! Direct Ferries quickly gave pricing options to cross the channel and we chose Eurotunnel, although it was a few pounds more expensive it would save us an hour or two on our journey. Especially important on the way home. Arrival in Folkstone is totally painless and we were greeted electronically and advised of a slight delay due to heavy traffic, which gave time for a quick bite to eat in the (overpriced) terminal. We were soon on our way, a couple of seconds cursory passport check at the French Control point and onto the train, very smooth journey as usual. The trip through France was painless (thanks to headrest DVD's for the kids). Our return time allowed us a few hours on the beach in Calais which was great. Then the fun commenced. The queue to get in through UK passport control in Calais was horrendous, our train time came and went whilst waiting to go through Passport Control (although we arrived 45 mins early), The immigration officer was totally unconcerned, and was happily chatting away making no attempt to speed up the process. We are quick to blame the Spanish when they work to rule, but the level of checking to get back into the UK seems crazy, when we did finally get through we were straight on the next train, arriving in UK about an hour late! We were then told that the Motorway was closed. Fortunately it wasn't. Good trip let down by UK Passport control.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Stephen who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"So nice uncomplicated "

We have used the tunnel for the first time as we wanted to travel with our two dogs to the UK and these did not want to spend hours alone in the trunk on a ferry or in the cargo hold of an aircraft. Our experience has been entirely positive. The staff is friendly and helpful, the crossing shortly and since we were early at the terminal on both trips, we could each take an earlier train. The release is in both animal as well as human (if the cards are in order) quickly and easily. We will use the tunnel safe again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Andrew Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"euro tunnel "

Simple Recognition, fast handling, very friendly staff. The Doggie (dog) sign panel should be labeled more visible.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Frank who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easy and fast "

Check-in was easy, because it is recognized by the vehicle license number and personally addressed. Then the surprise at the car park we are asked to immediately continue to train - and will get a seat on the train, which runs half an hour before our booked trip! It's all a matter of just 10 minutes! The exit in Calais is highly uncomplicated. Traveling with gain in time - this is worthwhile!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Martin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"An excellent crossing"

I travelled from Calais to Folkstone and back. I was very impressed with your oganisation, which reminded me of a Swiss clock. Congratualtions. The only sideback is the pressure that you put on passengers regarding the cancellation of the ticket if we are late for check-in. I hope that you would be more accommodating if that was to happen to me and that you would still allow me to board a boat.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick and efficient"

We have not travelled via Eurotunnel for some years and were pleasantly surprised by the speed and efficiency of the whole operation. It was a bonus to arrive in Folkestone ahead of our scheduled time. We will definitely use it again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"satisfied "

Quickly and easily
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

A nice and quick way to travel to England and back from the mainland. We did not use the catering. The train was punctual but there was a 15 minute delay due to a technical failure on another carriage.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Kjgm who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Gladly again "

Hi, the tunnel ride was really enjoyable. Also in the boarder-patrol staff was friendly and everything went smoothly.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Köller who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"quickly and easily "

- Quick easy check in, wait in the lane, up on the train and go. - 35 minutes by train passed on quickly and then.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by André who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Recommended! "

We could easily take an earlier train Since we arrived earlier in Calais. Despite a train defect prior to departure everything went smoothly. change to another train has went without problems and fast. We were very pleased and would not hesitate to take the train.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"le shuttle"

I would recommend this style of travel to everybody... especially those with large families as you can just load your car up with food shopping, pushchairs and the all important booze and go. So quick and simple and you can often change your crossing time to suit yourself as we arrived at Calais 2 hours early for our travel and were offered other times on the automatic checkin system. Amazing, and once you have cracked driving on the wrong side of the road, we actually found French roads much quieter and easier to negotiate than ours. will definitely be repeating the experience
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Matthew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle"

Smooth and trouble free crossing.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"recommendable "

smooth process, were an hour earlier than booked at the terminal, were rebooked on an earlier train, max. 20 min waiting time to the entrance to the Tunnel.Gladly again. no trouble with the time as for the ferry.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good expereince"

It was really a very good experience. Every thing since we arrived worked perfectly.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Markel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"trip to canterbury"

It is easy travelling with eurotunnel, everything is well organized. Our next trip with eurotunnel is planned for sept 21st next month again we are looking forward to a nice trip to Canterbury.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Danielle who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel Experience"

My Euro tunnel experience was great. The whole operation from start to finish was very slick and well handled. A great experience all round.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by James who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"In the oven"

The train was late due to a loading problem. It was a blistering hot day in which the carriage was like an oven. We did not complain though because the few staff on board were working extremely hard to make everyone comfortable. Whilst the staff were dripping in sweat they handed out bottled water and cool face sprays to the passengers. I caught one of the staff leaning on the window exhausted. When he realised I had seen him he was genuinely embarrassed that he had stopped working. He then continued along the carriage with his big bag full of bottled water. CEO give the man a bonus. This his how committed your employees are on the shop floor. I hope you get to see them. , thanks we are very grateful.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Don't take the exit on motorway unless you're ready to travel"

The whole experience was really good. We actually wanted to call in the services before the exit for le shuttle but missed it due to bad signage. Came off at le shuttle exit thinking we could turn round and go back, you can't, you're on your way to France. Once through everything was excellent, we were even offered an earlier train free of charge. Need to make sure all toilet facilities are in working order on the train.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Andy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Not only the French and English "

It would have been nice a few important notes to obtain in other languages. Thetunnel is called Euro tunnel. That's better in Dover ferry. The crossing was very good and went surprisingly fast.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Shuttle experience "

Not great check in nearly as long as the ferries and carriage was too hot and stuffy with no air. UK customs check on return from Calais is pathetic.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Richard who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Folkestone to Calais with Eurotunnel"

A smooth, stress-free trip with no waiting around to get on or off. The staff were all very polite, friendly and helpful. Will definitely use it again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"My experience"

We were booked on the train for 07:20 hrs, we had arrived with plenty of time to spare before the departure time, we joined the queue when requested slowly crept forward, everything looking fine only to be told there was no room on the train and we would be put on the next train approx 30 minutes later. Not a good first impression. The facilities at Folkestone were I thought were top class, plenty of clean toilets and a good range of food and drink outlets, unlike the Calais ferryport.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Chris who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent experience"

The English Channel trip was faster and easier than I thought: quick the pet check (I had all documents) and the check-in. No problem at all at the custom (despite having the car full, they checked ID's only). Once on board, I noticed the availability and courtesy of the staff and i discovered that we could stay outside the vehicle during the journey (the space available is enough for those who are claustrophobic). I was a bit afraid inside the tunnel, but the trip inside was 20 minutes only and for those who don't like to travel by ferry it's a perfect alternative. I would recommend it without doubts.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Andrea who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Perfect, will do it again."

Perfect and so quick!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick connection"

Recently travelled to England through the Eurotunnel for the first time. It went quickly and the (dis)embarking went swift too. When it's not too busy you're allowed to travel on an earlier journey. We enjoyed it.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Robert who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"An excellent organisation"

A perfect organisation and a cheerful staff as usual.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Arnaud who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fast trouble Tranzport "

It's a quick and good crossing, especially for animals. Because can stay in the car with the animal.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Hubert who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"outward trip perfect - way back not so good"

One way: when you check very friendly staff, everything worked smoothly, were even allowed to take a train earlier than booked (For 5 Stars). Price over ferry quite steep, but one is naturally retreating through the channel and the extension goes really fast. However, the additional cost for a dog not opening up to me: 5 people in the car are included in the price, 2 persons + the dog but cost extra, although the animal must not leave the car. And the extra effort when checking is limited to a quick look in the international vaccination card and the chip control (only on the outward journey to the UK). Who wants to take his animal or must have in the ferry of course hardly a viable alternative (see conditions there), that is dependent on the tunnel. Evil to him who evil thinks this! Return trip was not so great then, at the end of almost 1.5 hours late (it only 0 star), above all, the long wait in the line of cars at the car in the train in the blazing sun was already borderline. The cleanliness in the train I can not say anything, toilets we did not use, otherwise ok. Equipment + food completely in the stations, not present in the train, but also absolutely unnecessary in just 35min drive, you sit anyway in your own car.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Stefan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"New experience "

Both ways from and to Calais were good, quick and informative. The journey inside the Eurotunnel was fantastic. However, there is no way you can meet or pick up anybody. The is no café or meeting point anywhere because even though there is a café as you go out, there is no way an outsider can get to it. SUGGESTION: there should be a meeting point where people could meet up and come to say their goodbyes or greet you.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Juana who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Superb crossing"

Had a superb crossing on July 21. It was our first time taking the tunnel. We enjoyed it very much.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Martin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"delay "

unfortunatelly I did not get the train I had booked, but a later train and also left for another half an hour. Staff was very unfriendly. Never had problems before, and will continue to take the train or ferry .
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good Service on Le Shuttle"

Excellent service. Very slick organisation. Very quick crossing.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Michael who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"somehow satisfied "

I had planned to use the euro tunnel, because I wanted to spend less time for the crossing in comparison to the ferry. That did work only on the outward journey, on the return journey the train had an hour delay. Since the tunnel ride is quite expensive, I would like again next time use the ferry. Otherwise, everything was OK. On the return trip even bottled water was distributed free of charge :-)
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Easily through the tunnel "

Completely calm and relaxed without agoraphobia, we were able to pass through the tunnel on the train after us friendly, early morning already good-humored, officials and inspectors welcomed and sent through the "clearance".
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Totally brilliant experience "

We arrived early for our booking and anticipated a long wait but were very surprised to have the chance to go earlier with no charge.Likewise on return we encountered huge traffic delays on four occasions and missed our booked crossing - yet again no fuss and on arrival at port were able to rebook for no charge. Just fantastic service - very smooth and clear directions and instructions. Awesome ! Thank you
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Stan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Going home"

No problems they even let us go on a day early which was much appreciated.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Dorothy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"First journey through Eurotunnel"

In contrast to the English side we found the sign posting on the French side somewhat chaotic. The trip, including check-in with two dogs, went flawless, aside from the fact that the Pet Control signs were lost in the mass of other signs. One is focussed on checking in etc.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Eric who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Folkstone - Calais "

If you drive the first time by train, is the check - in something new towards the ferry. But all went smoothly and we were soon in Calais.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"PERFECT"

WE TOOK FOR THE FIRST TIME LE SHUTTLE AND I CAN ONLY SAY PERFECT. EVERYTHING WAS SO CLEARLY INDICATED AND ORGANIZED. WHAT I APPRECIATED VERY MUCH WAS, ARRIVING MUCH TO EARLY , REALLY HOURS BEFORE OUR BOOKED DEPARTURE TIME, THAT WE WERE TOLD WE CAN TAKE THE EARLIER SHUTTLE IF WE WISH, WHICH MADE OUR TRIP EVEN MORE PLEASANT.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Adventure on arrival "

The Eurotunnel experience has two aspects: the arrival and cross of the Channel was excellent but the departure was very bad. There is no meeting point in the Eurotunnel from France to England and I was supposed to meet a friend but I couldn't find him. There should be a meeting point for departures and arrivals.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Juana who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excellent Service"

Whilst in Italy I made a booking for a channel crossing to extend our holiday. All done through the internet, upon arrival at Folkestone I was amazed that I could complete all embarquation with the touch of literally 2 buttons. This is how all travel should be, well done Eurotunnel, I'll be back!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Neil who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Effortless crossing"

While we have travelled extensively throughout Europe and had many ferry crossings this was the first time we had crossed via the tunnel and surprisingly found this means of crossing superb and effortless.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Great, keep it up! "

Good day The crossing with the Euro Tunnel was good, on time and properly. Keep it up!! Thank you
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Gabrielle who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Europe is one! "

Great technology, competent leadership and punctuality - perfect.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"No problem….."

We went to Kent at the end of June. The experience via Directferries was worriless and very practical… I would use this quick and efficient mode of transport if I go to the UK again….
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Patrick who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fast connection "

For fast connection without service and comfort. Recommended for all who feel the ferry to be too slow than doing it on service. Time savings up to 1.5 hours!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Pleasant experience"

It was a very pleasant experience, the speed of the electroinc check in. The smoothness of boarding. Everything is well organised. I will definitely travel to england the same way again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Francois who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Recommended"

My first time using the Channel Tunnel, very good service, recommended.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Xabier who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"I visited France eventually !"

I am very grateful to Directferries for being so understanding and helpful. I had booked to go across to France with my Campervan last August but had to call off at the last minute when I was diagnosed with Prostate Cancer. The Company kindly agreed to put my ticket on hold as long as I re-booked before the end of June 2013. Having responded to treatment I felt able to do so and rang Eurotunnel to re-arrange things. They could not have done more to help me and I have just returned from a relaxing break in Northern France (although the weather could have been better!) - Steve Booth
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Stephen who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Family visit"

It was our first time throught the Eurotunnel, so pretty exciting. We rather enjoyed it. Excellent signage and very flexible in regards to deprature times. We were late for the outward journey, but early for the return journey.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Nice trip"

Nice and fast trip, easy way to travel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Krzysztof who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Shuttle "

OK
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Haep who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

I travel every year, about mid to end May, to the UK and back on Eurotunnel with my car. It's the fastest route and there's always a good chance of getting an earlier train if you can manage to get there early enough. Just an easy way to travel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Shuttle Euro Tunnel Calais - Folkestone "

trouble-free and fast
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"experience with Eurotjunnel"

Took the oppatunaty on price normally treavel Ferry Dover Calais 1.5 hrs Euro 30 mins and £70 less!! (rented Van )Good Time Good Trip all went to schedual very impressed first time!! Hope the price remains the same for my next trip.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Winston who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Mobile home on a train"

Perfect crossing by train.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Willy who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"euro tunnel "

Very Good
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Crossing 09:06:13 Folkestone Calais "

Even though we arrived earlier than booked, we are likely to take an earlier train. So far so good, unfortunately we had an unexpected stop in the tunnel, so that the pure tunnel drive 15 min. lasted longer than-planned. Is not a nice feeling to get stuck in the tube.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Anton who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Return Journey from Calais-Folkestone"

The journey is fast and comfortable I recommend it to the people (I was with my motorbike).
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Mauro who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Impeccable"

Fast and efficient. Shame I didn't have a window to watch the fish!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Marc who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Everything smoothly "

It was a relaxed and interesting tunnel ride. Everyone was quiet and routine. Safety was conveyed. The time savings compared to the ferry is of course awesome. Unfortunately I can no French, so a signposting on the highway already would have helped me a lot. So I was a bit confused and was suddenly (but correct) on Termilal. Then everything went smoothly.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Perfect!"

Well organized. Train staff always very friendly.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Roland D who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Everything worked out great "

It was a nice place to ride! Very pleased us that we could take an earlier train and were allowed! Super Service It would just be nice if you could buy a coffee or water on the train!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Gerhard Finke who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"All the best, happy again! "

I also write ... in my Ebay reviews, if there was nothing to complain about. Although it is more expensive, but off peak hours, the tunnel is significantly faster than the ferry. Import our dog to England was not a problem and went quickly, on the way back to France, he caused no delay. We were lucky in two trips; waiting times were minimal (end of May / beginning of June each evening). The only criticism I have asked if I could change the pre-booked return journey time; that would have been, however, associated with hefty costs (50 - or 150, - €). So we asked directly at the tunnel check-in if we could take an earlier train - there it was free of charge.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"RELAXING WAY TO TRAVEL TO THE CONTINENT"

Efficient, fast and stress free experience. Good value for money.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Kenneth who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle"

The easiest way to France, just a pity that there was a delay on the outward trip. Very clean both ways.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Andy Collins who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Trip to France"

I was very impressed with the whole experience. Everything went smoothly. I was particularly impressed with the helpful members of staff.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"euro tunnel "

A very pleasant ride, will always prefer.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Adam who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"wembley2013 "

Everything worked out, despite late arrival and fully occupied trains, we were able to check in at short notice.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"crossing through the Euro tunnel was good "

The crossing was perfectly fine, no long waiting times and service is fast and good.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Benjamin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Super organized "

Compliment! Actually, I never wanted to pass by the Euro Tunnel - out of fear. Fears have been blasted sinde the last trip. What I found exciting: we have arrived much too early and were free to take an earlier train. And all this without any problems. Just go there, license plate is scanned, drag "ticket" and off you go. Sure, the outlook on the ferry nice - but clearly less stressfull and faster, when you take the train. Great - I'm back!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Stefan who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very good"

I actually found it easier to book with directferries because I wanted to compare prices with either the train or a ferry, the site makes this very simple to do and I also found the euro tunnel website wouldn't quote me properly for crossing with a motorhome until I had put all details in. The whole process is so simple and easy and all you needed was the booking number, no hassle when we got to Folkstone. It is so quick and easy and the staff loading the euro tunnel train where very efficient. I will use the train again as it only takes 35 minutes and I will use directferries to book again as they made it so simple.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Leanne who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"London visit with a ride through the tunnel "

In a visit to London for the Champions League final, we have passed through the channel through the Euro tunnel. The under-crossing was quick, easy and was well organized. The trip took almost exactly 35 minutes, after which the actual crossing takes only about 20 minutes.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Ralf who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"My first trip with Euro Tunnel "

Everything was just as I had imagined. Unfortunately, a little delay due to CL final, but on the return trip a train earlier. Fast dispatch, all the best. Gladly again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Everything okay "

The trip went smoothly.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Markus who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Slightly more expensive than the ferry but very quickly "

The trip was pleasant and fast. As we had to leave our dog in France, the return journey was brought forward. The surcharge of € 25, - was much too high. But I would not book in advance anymore.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Siepmann who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle "

Everything went perfect. Why is there no food during the train ride?
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Roger who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"euro tunnel "

gladly again
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Painless crossing"

Last week I drove with my son, his wife, two children and my Australian Shepard dog from Leipzig Germany to Tonbridge Wells. We chose the 'Tunnel' rather than the Ferry principally because of the time savings as we wanted to arrive into the UK at a reasonable hour. Tired after 950 kilometers of driving and worried about all the formalities concerning the dog the absolute last thing we wanted was delay not to mention a rough crossing as the weather was awful. We arrived at the Eurotunnel station and immediately we were taken aback by the brilliant system that guided us to the veterinary facility, the efficiency of the staff there and then the effortless passage to the train guided by an automated system that truly works!Just over half an hour later we drove off the train on English soil having not had to leave our car, a boon with two children and the dog, and were on our way.If a time saving effortless voyage is your goal there is but one way to travel across the Channel and that is by Eurotunnel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Krov Menuhin who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"A more relaxing way of travelling"

It may be a little more expensive than other ways of crossing the Channel but there is much less hustle and bustle when travelling with Eurotunnel. Less crowds and, if you book before hand, there is nothing to worry about when arriving, just punch a button to obtain your boarding pass and wait for your letter to be called.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by John who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Pleased"

We were very pleased overall.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Gruber who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Could not have been easier"

The whole process of crossing under the channel could not have been smoother, from arrival on Saturday morning at Folkestone where the car was recognised electronically on check in, leading to an immediate transfer on to the train. There was a similar process on return the following Monday afternoon. Nothing could be faulted. Staff were all courteous and helpful. Of course we were off peak season and an August weekend may be entirely different, but I would highly recommend this crossing for any driver who wants a quick crossing and a continental breakfast in France rather than the longer passage and a full English on the ferry!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Leonard who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Directferries Eurotunnel"

A thoroughly good experience. Well organised from the ticket booths, along the well signed routes and onto the train. The staff were very helpful and clearly new their jobs. 35 minutes journey regardless of the weather. I will always chose this as my first option to travel to and from the continent.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Highly Satisfied"

Very fast, very clean, very punctual, happy with this service.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Stephen who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fast and impressive journey"

Recently travelled for the first crossing to England by Eurotunnel. We had plenty of time available so we could take a the earlier train. Check-in, passport control was quick and in no time we were on the train. From time of arrival at the tunnel to arrival in England in an hour. The way back was so fast. Great way of travelling, fast from A to B.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel crossing"

There is nothing to complain about. Equipment and meals are not applicable in my case, as i did not use them.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Werner who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"recent use of Le Shuttle"

The train part was absolutely fine. Catering facilities at Calais was very poor before boarding. We think it used to be better perhaps being in the morning 8,30am not everything was open.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by David who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

Eurotunnel is a great way to travel to England. Fast, easy coasting when you come off, upon arrival by number plate recognition ensured rapid transit, great.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Henry who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Stree free"

Check in staff were very friendly and everything was smoothly and we quickly departed. Excellent stress-free half-hour.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Markus who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Trip to london"

All went well, didn't try the food so I cant comment on that everything else was great.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Arnaud who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Train delayed - again"

Took the train twice recently. Experienced a delayed train both times. Other than it not being on time it was a nice journey.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Ondrej who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Amazing Eurotunnel"

This was my first experience with Eurotunnel and it really worth every minute of it, not only for the price/services quality ratio, but also for the fun of it. Crossing duration is much shorter than a ferry's, departure and arrival timing was almost precise, I had the opportunity to take one of the earlier trains (by self check-in), due to my sooner than expected arrival and I was utterly surprised that it was free of charge! I highly recommend Eurotunnel to everyone who is interested in a fast, reliable and more convenient than ferry crossing, duration-wise.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Bogdan F. Ploscar who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Thank you"

Everything worked smoothly and both crossings punctual.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Thomas who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Daytrip to England"

We travelled to England by train. By car to Calais and then from there by train to Folkestone. We do this several times a year. Very easy, half an hour on the train and you're already there. Everything goes very smoothly, perhaps more crew at passport control would make the whole process quicker. Would definitely recommend!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Rita who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Very Good and much quicker than a ship"

Punctuality is remarkable and gain a lot of time compared to using the ferry.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Chambré who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

Great Service! Punctual, lovely to travel by train.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Joo who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Work trip to Birmingham"

The crossing was very good
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Klaus who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle"

Was surprised by the efficiency of this service. Effortless travel and I now know why people choose to use the shuttle.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Peter who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle - Easy and fast!"

This mode of crossing is fast and the check in is very simple due to the electronic booths both ways. Certainly encourages me to come back to England time after time.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Benoit Marichal who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Travelling with Eurotunnel is very pleasant experience"

One of the fastest ways of traveling to the UK is to go by Eurotunnel. this time was the return to the mainland one of the fastest we ever had. 6 hours from door to door. It is not only very quick but also very pleasant without trouble.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Petronella who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Highly recommended "

The trip was amazing and it went quickly and smoothly.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"With Eurotunnel Aboard the Le Shuttle"

Everything went fine and well. Safety and fairness topped the list, one of our fellow travellers left his ipad in toilet and it was later passed on to the Info Desk in Folkestone. Booking went perfectly. Too bad there was no WiFi on the return from Folkestone..
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Ralph who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Quick and good value"

You don't have to wait for the booked train. We were moved to the next train. Very easy!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Klaus who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Punctuality could be better"

Like a normal train journey
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"By train from Calais to Folkestone"

A great and quick way to travel from Calais to Folkestone. Perfect speedy connection, recommended!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel from Calais to Folkestone"

All good apart from slight delay on the return trip. I don't however understand why you have to pay a supplement to get on an earlier train when you arrive at the terminal earlier than the crossing you've booked.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Jean François who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel trip"

Wonderful experience. Very fast journey to France from UK, much faster than ferry but reasonable price not much higher than the ferry. Eurotunnel was an excellent idea.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Rafal who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Tunnel, ferry or stay home??"

Because I think I am claustrophobic, we considered taking the Tunnel train, Ferry or just staying at home but I ended up being happy with choice we made which was to take the tunnel train. It’s the perfect way to travel to England, and very well organised. Now that we have experienced this, we are already making plans to travel back next year and definitely with the tunnel train. I say, don't hesitate just do it!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Marcel who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Everything was fine"

Everything was fine
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Manuela who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Not easy to reach the Shuttle"

Very easy travel indeed once on the shuttle. Difficult access to the terminal on our way back to France where lorries were blocking the lanes reserved for cars ( many cars lost 45 ' waiting for a truck to move) opening the gate for cars Got the feeling one shuttle was cancelled without notice after this long waiting time.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Pdw Brussels who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"EuroTunnel"

Never any hiccups, excellent service. Toilets need to be cleaner for a family to use them.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Paul who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good experience, but could have delays"

On the way to UK we arrived early and were able to take our trip one hour earlier. That was great. On the way back we were a bit early again, but since there were delays we ended up going 1.5 hour later. There was complete chaos on the parking lot and we asked if we can leave the facility and come back 2 hours later. Security let us out, but on return we had difficulties getting back. We had to explain and eventually we were allowed back into facility.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Roman who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Smooth, uneventful journey"

I recently used Le Shuttle for the first time, and it worked just as advertised. On both the outgoing and return journey I arrived early at the terminal, and as they had room, I caught an earlier train than I was booked for. Staff were efficient and pleasant, so what more can be said? I did not use the catering, so ignore the rating - there should be a 'not applicable' star available to click!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Richard who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Le Shuttle"

Chose this route in preference to the ferry despite the difference in price. Super efficient and quick. Rated the whole experience as a very positive one. Was able to get from Dobcross to Paris in 11.5 hours despite the snow through the Midlands. Will definitely use it again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Matthew who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

We've been always very pleased with the passage through the Eurotunnel and always like using it. The advantage is that we can rest in the vehicle and nothing can possibly stolen from this vehicle. We never visited the toilets, so no comment.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Sascha Schmitz who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Ferry and train"

The return trip went well. The combination of boat and train was good, and would defiantly book again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel France to Uk"

Rude staff with very bad English.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"The train beats the plane!"

The first time I have travelled this way and honestly I'll now never take the plane again. I live in Luxembourg and I left home at 08:30 and arrived at a surprise birthday lunch at 13:30 in Eastbourne. I had no idea what to expect or what to do. I simply booked and turned up got an earlier train. So easy, brilliant value and service, even my two young children loved it!
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Gareth who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good choice"

This is a very good choice when you travel with more people with you. Relatively fair price.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel"

A pleasant way to travel. You go on the train with your car and before you know you have arrived at your destination. You do not get feel uncomfortable on board on the contrary it is a very pleasant and fast way to travel.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Kjgm who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurosnow"

We travelled back through nigh on blizzard conditions in Northern France and arrived at the departure point to be greeted by snow, snow, snow! Happy not to be catching the ferry we did not imagine that Eurotunnel would not have thought to clear any of the roads inside the terminal. Worse was yet to come on the UK side. With a ramp to drive up on exiting the train, cars were gingerly sent up one by one and then getting stuck at the top. No grit had been laid and the snow plough was apparently 'the wrong way round'. After waiting for the two cars in front to try their luck on the snow covered ramp, we snuck through the train to the platform on the other side where we spied a snow plough and followed it up the incline in second gear... did they not know we were coming??
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Grant who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Good experience"

Had a wonderful relaxing trip! Great experience.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Ingrid who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Sunday 10th February - breakdown"

We tried to cross at 12.20 and were loaded on a train. The train had some kind of fault and we were unloaded again and boarded another train an hour later. While that seems a reasonable delay, we had a cat on board and it made us very late getting home in France. This is the third time we've used the service and twice before we've encountered delays. I couldn't suggest to anyone to use the Eurotunnel; it just seems very flakey to us.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Robert Pierson who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Excess capacity"

I arrived early (difficult to plan travel times on roads, when travelling a long way across the country). Although I was allowed to travel on my ticket on a train 1 hour earlier than scheduled, it would have been possible to take one 1,5 hours earlier, since it was not full. We had to sit and wait for 30 mins needlessly. I understand the need to pre book etc. but if cars are waiting AND the train is not full, then it would make sense to allow them on. I guess no one arrives there earlier deliberately just to avoid paying a more expensive travel tarif?
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Adrian who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Only if someone else is paying!"

I never knew I was claustrophobic until I travelled on Le Shuttle! I'm quite happy on the underground and on the Eurostar but I really did find Le Shuttle unpleasant. You get no sight of the sea at all, the terminal is just a motorway service station with nothing except a couple of expensive cafes and the signage at the French end is quite bad. It costs three times the ferry price, although it is quick - happily it is only 20 minutes in the tunnel. Marvellous engineering achievement as it is. Eurostar or ferries please.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Wow, great way to travel!"

I'm from Ecuador and this trip was one of the best travel experiences I've had. It’s amazing to realise that you’re travelling by sea with absolute security! I think this is one of the best experiences in the world! I hope I can do it again.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  No
Reviewed by Pablo Robayo Remache who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Eurotunnel Le Shuttle"

I travel frequently with eurotunnel's le shuttle: usually about four times a year and I am never dissapointed with the levels os service provided. The journey that takes a mere 35 minutes so perfect for day trips to calais and the surrounding villages. The trains have always departed in time on both the inbound and outbound journeys. The toilet facilities onboard are however very basic and I would recommend using the toilets at the terminal before you board, as the facilities on the train can be slightly scruffy and un-hygenic.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less
"Fast and easy"

I always use the Eurotunnel when i go to France. Not really much to say about when you are in tunnel as you aren''t on there long enough to do much apart from go to the loo! Reason i use is because i like driving straight on to motorway when i get to the other side. Wish it was a bit cheaper, but i suppose you are paying a bit more to save some time.
- Overall Rating:
- General:
- Catering:
- Cleanliness:
- Staff:
- Punctuality:
- Recommended?
  
  Yes
Reviewed by Matt who travelled with LeShuttle (Eurotunnel) on Le Shuttle
Read More Read Less

See the next 20 reviews

Customer Service

Need help?

Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking