Your voucher must be redeemed by the use-by-date provided in your voucher email and must be for a sailing on or before the sail-by-date found in the same email. You can only use your voucher to book a sailing with the same ticket type and operator as your original booking. If your booking was with SNAV you can only redeem your voucher for a sailing on the same route as your original booking. Your voucher is not transferable and you can only use your voucher to book a sailing with the same lead passenger and using the same email address as your original booking. Changing the other passengers may incur an additional cost depending on the operator. Direct Ferries' 'Free Cancellation' product can not be purchased when redeeming your voucher. Accepting this voucher means you no longer have potential claims against Direct Ferries and the ferry operator, whether for refunds or any other sum. The terms of this voucher are subject to English law and English courts jurisdiction.

Direct Ferries does not operate any ferry or train services as such services are provided by the ferry and train operators. When you make a booking for a ferry or train, we act as an agent for the Operators in making that booking with you. This means that you have entered into a contract with the relevant ferry or train Operator, which will be the party responsible for providing the ferry or train service to you.

Direct Ferries Full terms and conditions can be found Here