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Direct Ferries Privacy Policy
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Direct Ferries Limited (hereinafter referred to as "Direct
Ferries" "us" "we" or "our") is committed to respecting
your privacy and to complying with applicable data protection
and privacy laws. You can visit our web sites without
disclosing any personally identifiable information about
yourself (although please note that we may use cookies
and collect other non-personally identifiable information
about your browsing activity - see below for more information).
If you do submit personal information by ordering products,
or services, for example, you can be assured that we will
use your personal information only to support your continuing
relationship with Direct Ferries.
We have provided this Privacy Policy Statement to help
you understand how we collect, use and protect your information
when you visit our websites. We wish to help you make
informed decisions, so please take a few moments to read
the sections below and learn how we may use your personal
information.
You should read this notice in conjunction with the terms
& conditions of use for Direct Ferries Websites and any
separate terms & conditions issued with your booking of
ferry tickets or other product/service.
Personal Information Collection
We endeavour to collect and use your personal information
only with your knowledge and consent and typically when
you order and subsequently use products and services,
make customer enquiries, register for information or other
services, request product information, submit a job application
or when you respond to communications from us (such as
questionnaires or surveys).
The type of personal information we may collect could
include, for example, your name and postal address, date
of birth, gender, telephone and fax numbers, email address,
and credit/debit card information; lifestyle and other
information collected on registration or through surveys.
If you choose to provide us with personal information
it will be used in support of the intended purposes stated
at the time at which it was collected, and subject to
any preferences indicated by you.
Non-personally identifying information
We may also collect non-personally identifying information
about your visit to our web sites based on your browsing
(click-stream) activities. This information may include
the pages you browse and products and services viewed
or ordered for example. This helps us to better manage
and develop our sites, to provide you with a more enjoyable,
customised service and experience in the future, and to
help us develop and deliver better products and services
tailored to your individual interests and needs.
How will we use your information?
We may use your information for a number of purposes which
includes: processing your orders and managing and administering
your account; delivering any services, products or information
requested by you; responding to complaints or account
enquiries; administering debt recoveries; verifying your
identity when required (you may lose your password or
security information for example, and we may then need
to ask you for other 'identifiable' information to protect
your data from unauthorised access).
We may also undertake market and product analysis based
on your use of our services and products and contact you
with information about new developments, products, services
and special offers by post, telephone, Email, Fax, and
the world wide web (subject to any preferences expressed
by you).
We may also tell you about the products and services of
carefully selected third parties and allow you to receive
advertising and marketing information from those selected
third parties without passing control of your personal
information to the third party. For example we may send
you information with your ticket, or you may simply receive
an advertisement via email according to any preferences
indicated by you and/or according to your interests. This
helps us to make you aware of products and services that
we may have specially negotiated for our own customers
and which may be of individual interest to you.
You acknowledge that by providing data to us, you consent
to the processing of your data in accordance with this
Privacy Policy Statement. However, you can contact us
at anytime to have your details removed from lists used
by us for direct marketing purposes, to update your information
or to otherwise tell us how you would like to receive
information about our and/or third party products and
services - the choice is yours.
When will we disclose your information to others?
We may disclose information about you, your account and
booking history to (i) companies within Direct Ferries
Ltd for the purposes and subject to the terms of this
Privacy Policy Statement; and (ii) in the event that we
undergo re-organisation or are sold to a third party,
in which case you agree that any personal information
we hold about you may be transferred to that re-organised
entity or third party for the purposes and subject to
the terms of this Privacy Policy Statement.
Please note that Direct Ferries does not sell or pass
your personal information to third parties (other than
as set out in the paragraph above) unless you have given
us permission or unless it is necessary to deliver the
products and services ordered or used by you. For example,
we may disclose your data to a credit card company to
validate your credit card details and obtain payment when
you buy a product or service. It may also be necessary
to pass your data to the organisation from whom you have
ordered any products or services.
Direct Ferries may also be obliged to disclose your personal
information to meet any legal or regulatory requirements
or obligations in accordance with applicable law.
Cookies
We may use cookies to record details such as a user identity
and general registration details on your PC. This helps
us recognise you on subsequent visits so that you don't
have to re-enter your registration details each time you
visit us and allows us to carry out those activities mentioned
in the above section "non-personally identifying information".
Depending upon the type of browser you are using, you
may be able to configure your browser so that: (i) you
are prompted to accept or reject cookies on an individual
basis or (ii) you may be able to prevent your browser
from accepting any cookies at all. You should refer to
the supplier or manufacturer of your web browser for specific
details about cookie security.
Access to your Information
You can write to us at any time to obtain details of the
personal information we may hold about you. Please write
to: Web Department Direct Ferries Limited Europe, 45 Great Sutton Street, London, EC1V 0DE.
Please quote your name and address together with your
booking reference and or account number. We would be grateful
if could also provide brief details of what information
you want a copy of (this helps us to more readily locate
your data).
We will take all reasonable steps to confirm your identity
before providing you with details of any personal information
we may hold about you.
Information Security
Direct Ferries recognises that its customers are increasingly
concerned about how companies protect personal information
from misuse and abuse and about privacy in general. Direct
Ferries is constantly reviewing and enhancing its technical,
physical and managerial procedures and rules to protect
your personal data from unauthorised access, accidental
loss and/or destruction. We use industry standard secure
sockets layer (SSL) technology, for example, to encrypt
sensitive information such as your credit card and other
financial information.
Privacy Support
Direct Ferries Ltd reserves the right to amend or modify
this Privacy Policy Statement at any time and in response
to changes in applicable data protection and privacy legislation.
If you have any enquiry about Direct Ferries' data protection
and privacy policy or practices, please write to: Web
department, Direct Ferries Ltd Europe, 45 Great Sutton Street,
London, EC1V 0DE. |
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